Computer Planet Reviews - www.computerplanet.co.uk

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★★★★☆
3.7 / 5
69% of users recommend this
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★★★★★

“highly reccomend”

Written on: 25/06/2012 by Tugar (3 reviews written)

You have a happy client here! -Fast shipping -Cheap price -Friendly customer service -Great support 5 stars !!… Read Full Review

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★★★★★

“A M A Z I N G”

Written on: 25/06/2012

I am so impressed and delighted! I use voice recognition in an electronic medical record, a demanding computer environment. This smoking fast laptop has absolutely gorgeous graphics, best performance ever. All in all I couldn’t be happier. Given the reputation of computer stores for lousy tech service and sloppy equipment I never thought I would say that the best company in the UK is a computer store. Thanks guys… Read Full Review

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★★★★★

“Wonderful Experience”

Written on: 21/06/2012 by jondwilkes80 (1 review written)

I had a wonderful buying experience here. It was extremely easy from start to finish. I bought a custom built PC and it arrived exactly as described and on time. I'd say if you're in the market for a new computer you should really take a look here. Oh, and the price was exceptional too. I didn't want to go over my budget and I'm glad to say that I actually saved a quite a bit… Read Full Review

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★☆☆☆☆

“The Customer Service is a joke”

Written on: 12/06/2012

They sent me the pc I initially ordered with a fault. They wanted me to ship it back at a cost to me. Once they decided to pay for shipping, they took a look at it, marked it quality tested and sent it back. They didn't say what was wrong with it or what they had changed. I received the pc again to find out it had the same problem. I get on-line to tell the customer service guy and he says and I quote "I assume replacing the part did not solve the problem you thought it was?" As if to insinuate… Read Full Review

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Computerplanet's Comment

Written on: 31/10/2012

Customer was asked not to return the accessories back with the PC but sent them back anyway. We forwarded them back to the customer. Wireless antennas are not connected to the PC due to risk of them getting damaged in transit. It's a very simple job which needs no tools to finder screw them onto the back of the PC. We are sorry the customer had problems and the issue was resolved at no cost to the customer.

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★★★★★

“high quality ”

Written on: 08/05/2012 by Mr.White (2 reviews written)

I'm аn architect аnd was lооkіng fоr a quality, high-end, home desktop tо run CAD & graphic design/photographic software аs well аѕ BF3. I dіd a lot оf research аnd narrowed my choices dоwn tо Computer Planet аnd оne оthеr аnd Computer Planet won оut I аm very happy with my system. It іѕ a high-quality, fast, powerful аnd quiet machine thаt hаs lived up tо my expectations аnd ѕо fаr hаѕ worked perfectly. Thеy аre nоt inexpensive but IMO, well worth іt… Read Full Review

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★★★★★

“Fantastic service”

Written on: 08/05/2012 by J.Digweed (4 reviews written)

Fantastic service іn еvery way. Thе fіrѕt person I spoke tо helped mе decide оn what I rеаlly needed fоr my computer, аnd prоbаbly saved mе a fеw hundrеd dollars. Thе computer arrived оn time аnd іn perfect shape. It booted up оn thе fіrst time іn аbout 60 seconds аnd іs quiet, exceptionally fast, аnd I bеliеvе juѕt what I nееd 5 stars!… Read Full Review

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★★★★★

“Legitimate !”

Written on: 08/05/2012 by Neevan (2 reviews written)

Truly good ! Fully impressed with the way they delivered me package. While ordering , I was bit worried about the delivery date and the entire package which I ordered. But , thanks to the website , Its truly fair , I received it on time. Did I say ? they are offering free shipping ;-) I am fully excited to sit in front of my new Multi Monitor PC - 4000… Read Full Review

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★★★★★

“A quailty PC built to MY specifications”

Written on: 06/05/2012 by Donnie10 (5 reviews written)

I used Computerplanet to custom build my new gaming PC. Their website makes it easy to go step by step in setting up your new system exactly how you want it. They have plenty of options available and as you go through and choose your options it shows right next to each item the cost which is very helpful. It was delivered quickly and has worked perfectly the past 3 weeks that I have had it. You can't go wrong with Computer Planet… Read Full Review

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★★★★★

“Computer Planet is AMAZING!”

Written on: 22/04/2012 by trytravelfive (1 review written)

I spent a great deal of time and energy waiting to find the perfect computer! Everyday I was looking in many stores and shops in my town and never could settle on one that I really liked. I went to the Computer Planet website and found exactly what I needed. I was able to custom build a perfect gaming computer and now I have the exact computer I wanted, and there were NO hassles or delays. With quick FREE delivery and expert advice when you call, how could I go wrong? Now I am SO excited to… Read Full Review

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★☆☆☆☆

“Appalling Quality Control and Customer Service. ”

Written on: 20/04/2012 by benzodiazepine (1 review written)

The good things first: Very Keenly priced, good choice of components, system was very well packed for delivery. All retail boxes which the main components came in were provided with all CDs, manuals etc included. Also, as they did not have my first choice of power supply and blu-ray drive, they gave me free upgrades to superior units. Very impressive start. And now everything else. They didn't bother to connect all front panel features of the case, they installed the hard drives in a… Read Full Review

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★★★★★

“Awesome experience”

Written on: 14/02/2012 by Brettau (1 review written)

I did not know much about computers before making this purchase, so the customer service had to help me quite a but when it came to making decisions. Gaming PCs have come so far since I last had one. Everything went smoothly with no surprises. I highly recommend!… Read Full Review

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★★★★★

“Very Satisfied”

Written on: 14/02/2012 by frankmazza (1 review written)

I recently purchased a custom PC from computer planet, and I must say I am so impressed. Upon ordering, the customer service was great and they helped guide me into purchasing one of the best computers. My computer is extremely fast and trouble free. I highly recommend this site if looking for a computer… Read Full Review

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★★★★★

“What an awesome buying experience. ”

Written on: 12/01/2012 by computerwiz (1 review written)

My Company was looking for some customized pc’s and we had a small budget. Needless to say, we had endless options on web. One of the employees did mention computerplanet.co.uk but our boss had some different plans. We hired a local company to do the job and ordered only 3 pc’s The first one was ok but our experience with the other two was simply bad. Moreover their hardware person took ages to respond and make any corrections. Moreover, we were not very satisfied with the quality of the… Read Full Review

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★★★★★

“I love my pc! Its so tiny! ”

Written on: 28/10/2011 by kellyelly36 (1 review written)

I wasn't sure what I'd get if I ordered one of the mini pcs but I absolutely love it guys! It fits just right underneath my desk and is so quiet! Thank god I don't have to listen to the rumble like my last hunk of junk computer. My photo editing has never been easier, everything just WORKS!!! Your the best, if I didn't find computer planet I don't know if I'd ever of found my new love. Mini PCs!! <3 Highly recommended!… Read Full Review

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★★☆☆☆

“Nothing but hassle.”

Written on: 28/10/2011

I purchased a PC from Computer Planet in August and when it arrived it was faulty (I can't see why their testing never picked up any fault) It was then sent back and 'repaired' and then delievered to me about 3 weeks later. When I recieved it the PC still wasn't fully functional, It was a massive incovenience for me and it took a while for them to give me a refund as they kept saying "We cannot offer a refund" it's been 2 months since I ordered it and still haven't got a PC, I need to look… Read Full Review

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Computerplanet's Comment

Written on: 28/10/2011

Customers PC was delivered. They reported a technical fault 3 weeks later. The PC was collected from the customer and the Asus motherboard replaced. The PC was returned back to the customer. The customer reported the USB ports, eSATA and Card Reader were not working. We asked the customer to check inside to see if the cables had come unseated when the customer was removing the internal packing (internal packing to protect the heatsink during transit) the customer said they were fully connected. We collected the PC from the customer. We opened the case to find the leads had been pulled out. We pushed them back in and fully tested the PC for 48 hours. We then sent the PC to be dispatched to the customer. Customer contacted us to request a refund.

A full refund was issued the same day.

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★★★★★

“I love my computer!”

Written on: 25/10/2011 by mrdeeds222 (1 review written)

I work as a journalist for a local newspaper so I needed something a bit above the average computer. My last computer would always freeze after writing for 1-2 hours and I'd lose all my work. You can probably imagine how frustrated I was. I checked out alot of places online but computer-planet seemed to have the best bang for my buck, so I gave em a shot, and here I am. A fully satisfied customer! I'd highly recommend them if your in the market for a new pc! (My computer hasn't frozen up at… Read Full Review

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★★★★★

“Awesome company! Awesome computers!”

Written on: 19/10/2011 by Sitnk (1 review written)

I needed a powerful media center for my living room to store all of my music and videos and be able to use my tv as a monitor. Well this beast sure delivered! I like the fact that it doesnt LOOK like a computer, more like a stereo system, but my friends sure get a shock when I turn this beast on and show them what I can do with it! Great value, great service. I'll definitely be coming back when I need the next level of power. You guys rock! Thank you so much!… Read Full Review

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★★★★★

“Responsive and affordable”

Written on: 26/09/2011 by PMw1 (1 review written)

I had Computer Planet build a computer for my son who was does gaming as a hobby and complained that his computer was inadequate. They made exactly what he needed and they delivered it exactly on his birthday. The staff here is very knowledgeable and the prices are really reasonable for what you get. If you need a computer built to a certain specification, building your own computer is the way to go but you need a company that knows what they are doing and that will be able to fit your… Read Full Review

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★☆☆☆☆

“Not an Impressive place”

Written on: 23/09/2011

I purchased a PC from Computer Planet as a gift for a family members birthday on the 25th August.

I was told the parts I had picked were all compatible and that building would begin shortly.

2 days after receiving that e-mail I had another stating 2 parts were not compatible and was charged extra for replacement parts. Another week later I was told 2 more parts needed replacing. The second set of replacements were free so that wasn't as bad but it could still have been dealt with quicker than it
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Rawne1980's Comment

Written on: 23/09/2011

Just a few alterations to my review here.

Computer was taken to be repaired and it has gone smoothly so far.

I'd also say the value for money on the products they had is higher than my original score.

It seems my issues with this company are not 'the norm' so should only be taken as opinion and not gospel.

1 bad experience does not make it a terrible company however I would add that getting more information on anything you buy from them and speaking to them first hand may be beneficial.

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Rawne1980's Comment

Written on: 27/09/2011

Response to Computer Planet.

At 2.02pm you gave me the option of having my PC collected or booting it up from the Windows disk.

I replied to that to state my PC would not boot up so I could not access BIOS to boot from disk.

You replied back with an insult to which I answered and then you sent this.

CP Posted on 22-09-2011 17:32
Ok please use the RMA and it will be fixed and returned back to you ASAP.

3 hours and 30 minutes after i'd asked you to collect the PC. From a conversation that started at 8.34am it took 9 hours to get you to agree to collect it.

I have the entire conversation screencapped don't try and make me out to be a liar.

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Computerplanet's Comment

Written on: 24/09/2011

Customer contacted us on 21-09-2011 at 9:51 PM. We replied via email on 22-09-11 at 8:34 AM. We tried to trouble shoot this via email with the customer and asked them at 2:02 PM on the same day if they would like us to collect the PC and replace it.

The customer booked a free UPS(courier) collection by 5:30 PM the same day. UPS (courier) collected the PC on Friday 23rd (same day you posted the review) to deliver it back to us on the next working day which is Monday.

We are very sorry that the you have had problems with this PC. We have responded very quickly to all your messages and booked a free collection for you the same working day you reported the fault. We feel the level of customer services provided was very high but again we are sorry that you have had a technical problem.

The PC will be delivered to us on Monday and will be repaired or replaced as quickly as possible and returned back to you for free.

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★★★★★

“Great value and amazing choice”

Written on: 13/09/2011 by karen1573 (10 reviews written)

I decided I needed a custom built computer to meet my needs rather than buying one off the shelf. I am quite specific in what I want as I run a lot of programs which rely heavily on graphics card - not games, though, and I didn't want to just go out and buy a… Read Full Review

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