Computer Planet Reviews - www.computerplanet.co.uk

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☆☆☆☆☆

“I imagine they must get some working PC's out but it...”

Written on: 31/07/2008 by justwantafairdeal (1 review written)

I imagine they must get some working PC's out but it certainly wasn't mine. It took six weeks to deliver (and lasted 20 minutes!). They may be the least expensive but I feel I didn't even get what I paid for. My base unit hasn't worked since I received it and they seem to have dragged out the support and excuses ever since. I've spent more time re-installing and patching than I've ever had it working and it still doesn't work. Get your machine somewhere with a better reputation.
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Computerplanet's Response to justwantafairdeal's Review

Written on: 03/08/2008

Please can you let me know your order number so I can look into this and resolve any issues.

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Thoja21's Response to justwantafairdeal's Review

Written on: 06/08/2009

computerplanet wrote:
<br/>"I've still not heard from you regarding your order number? Please could you let me know this so I can look into the problem with your PC and order."
<br/>
<br/>
<br/>
<br/>Looks like computerplanet staff search review sites like these and post comments (very similar to the ones above)... one person did post their order number and said that nothing happened.... why the bad service???

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Computerplanet's Response to justwantafairdeal's Review

Written on: 23/07/2009

I've still not heard from you regarding your order number? Please could you let me know this so I can look into the problem with your PC and order.

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☆☆☆☆☆

“Their website says delivery in 7 days so I happily...”

Written on: 22/07/2008 by shadylady1956 (1 review written)

Their website says delivery in 7 days so I happily placed my order. Despite charging my card as soon as the order was received it actually took 25 days for the computer to get to me. And once I did eventually get it it stopped working after just 6 hours of use. I contacted them and told them I was rejecting the goods as it was unfit for it's intended purpose and I wanted a full refund of the purchase price. Once they received it back I though everything would be fine - but no! After more… Read Full Review

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Computerplanet's Response to shadylady1956's Review

Written on: 31/07/2008

This review is incorrect. The customer had agreed with us that the PC would be collected to be replaced if it was faulty. The goods were collected from the customer at no cost to the customer. Upon returning the goods back to the customer they then rejected the goods back which were not faulty. Our service includes a free 28 day collect and return with every PC sold.

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Computerplanet's Response to shadylady1956's Review

Written on: 06/01/2009

please can you let me know your order number and I will look into this for you.

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Hapchap1's Response to shadylady1956's Review

Written on: 03/01/2009

You say you have a 28 day return policy, I do not believe this, the delivery of my PC was delayed. I got the PC, switched it on. Didn't work. Contacted you guys and you said sorry, your 28 days is up and NO I wasn't offered a refund!

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☆☆☆☆☆

“Took quite a bit longer than I thought it would for...”

Written on: 18/07/2008 by jclarkson (1 review written)

Took quite a bit longer than I thought it would for Computer Planet to produce the PC, well outside of the time the quoted when I phoned to place the order. So I phoned to cancel the order and even though they have now cancelled it, have not yet received a refund and as far as I know they have not yet tried to contact me?… Read Full Review

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Computerplanet's Response to jclarkson's Review

Written on: 24/07/2008

I'm sorry to hear you have had problems..please can you let me know the reference number you were assigned when you emailed us? Please also let me know your order number.

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Justwantafairdeal's Response to jclarkson's Review

Written on: 02/08/2008

I found this review helpful because... it matches my experience of Computer Planet.
<br/>

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☆☆☆☆☆

“I ordered the PC from ComputerPlanet at the start of...”

Written on: 16/07/2008 by darkphenoix (1 review written)

I ordered the PC from ComputerPlanet at the start of Feb, it took them until the middle of March to get the machine to me. When it arrived they had installed the version of windows I didnt want, so I reinstalled it, one of the fans was connected backwards... Now these were things I could solve, and did so. However other issues popped up, an error in vista that I've never come up against at all (BSOD whenever 4gb of ram was installed until a software patch was released, granted, that was a… Read Full Review

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Computerplanet's Response to darkphenoix's Review

Written on: 17/07/2008

I'm sorry to here you have had problems, please can you post your order number and I will help resolve this for you.

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★☆☆☆☆

“I purchased a PC from www.computerplanet.co.uk in...”

Written on: 11/07/2008 by platinumuncovered (1 review written)

I purchased a PC from www.computerplanet.co.uk in early June 2008 and I soon got a reply to tell me they had received it and it was going into production which pleased me. They had a couple of problems in getting 2 parts but they remedied that and again kept me informed. The PC turned up around 2 weeks after the order was placed but as it was a custom PC I expected there may have been a delay. That is where anything good to say about the company ends. On unpacking my PC I noticed that there was… Read Full Review

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Computerplanet's Response to platinumuncovered's Review

Written on: 17/07/2008

I'm sorry to here you have had problems, please can you post your order number and I will help resolve this for you.

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★★★★★

“I've always built my computers myself but one of my...”

Written on: 19/06/2008

I've always built my computers myself but one of my mates recommended computer planet to me, so I went online and priced up a system. with a budget of £2k I expected their to be a lot more than it was (I ' d already priced components up) but I was way out... £30 more (on £2k!) for them to build it. So I thought it'll save me the headache of putting it all together myself. Then I checked a few review sites including this one.. There ' s a few negative reviews about them but I trusted my mates… Read Full Review

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★☆☆☆☆

“I ordered my PC 14 days ago now (10 working days). I...”

Written on: 02/06/2008 by rob23s45 (1 review written)

I ordered my PC 14 days ago now (10 working days). I emailed them on the 7th working day because they hadn't even started testing it yet and they replied, saying that it would be despatched the next day. Anyway the next day comes and i was very pleased to see my order shoot through the stages, it gets to the final stage and i'm waiting for an update to say it's been despatched. Next email comes... back to level 2 testing! Monday now and haven't had an update all day… Read Full Review

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★★★★★

“I am totally impressed with the truly superior...”

Written on: 14/05/2008 by lizakarn (1 review written)

I am totally impressed with the truly superior customer service I received from the rep.
I asked like many questions and he answered them with honesty. I recommend them highly. Thank you Computer Planet!… Read Full Review

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Sallyjane's Response to lizakarn's Review

Written on: 21/08/2008

My experience was the same

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★★★★★

“I recently purchased a high performance PC from...”

Written on: 13/05/2008 by Steve Law (1 review written)

I recently purchased a high performance PC from Computer Planet and I was very happy with them. The website is very well designed and easy to navigate. Their prices are the best around and most important of all, their customer service was fantastic! I would recommend computer planet to all!… Read Full Review

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★★☆☆☆

“I have been waiting over 3 weeks for my order to go...”

Written on: 23/04/2008 by MatthewPsimms (1 review written)

I have been waiting over 3 weeks for my order to go through, its taken them a week to just accept the order. The site is cheap and easy to use but if you hate waiting times then avoid, I cant recommend them however, even though they are cheaper they might not always be worth the hassle… Read Full Review

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Computerplanet's Response to MatthewPsimms's Review

Written on: 28/04/2008

Hi Matthew,
<br/> As we explained to you by email, there was a problem with your AVS check, which is why there was the delay in accepting your order.
<br/>Thanks

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Justwantafairdeal's Response to MatthewPsimms's Review

Written on: 02/08/2008

I found this review helpful because... it sounds true to me and matches my experience apart from his machine works!

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Randomjoe's Response to MatthewPsimms's Review

Written on: 29/04/2008

Experienced matched this poster. Service is extremely slow, and aftersales support really bad.

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Matthewpsimms's Response to MatthewPsimms's Review

Written on: 29/04/2008

I will admit that it was not your fault with the AVS check, but i have still waited a long time after that was sorted, Things have been alot better now though with you and im sure that it was just a coincidence about all these problems, I just hope everything carrys on going well from now on.

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★★☆☆☆

“Ordered my PC 14 days ago, and it's still in a queue...”

Written on: 10/04/2008 by Kano (2 reviews written)

Ordered my PC 14 days ago, and it's still in a queue waiting to be tested. I emailed after sales support asking for a realistic delivery date (as their claim of building your PC in 7 working days obviously wasn't going to happen in my experience) and they replied saying they'd look into it, but as far as I am aware of I didnt get a reply after that.
At first I was excited about finding a PC building website that was cheap and had a good range of components, but now I'm starting to wish I'd used… Read Full Review

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Matthewpsimms's Response to Kano's Review

Written on: 23/04/2008

I am having the same problem as you are, its taken them 1 week just to pick the parts and they should of made it and dispatched it by then, I know I will hopefully get it but I doubt it will work when I do unfortunately, this was my 1st bad experience, I was excited about getting this computer now im just frustrated and angry from all the hassle.

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Kano's Response to Kano's Review

Written on: 24/04/2008

my computer did eventually arrive after 17 days, and in the end (considering the price) i think it was worth the wait.<br/>yes the service takes longer than they advertise, and the support is email only, but this is by far the cheapest custom PC supplier i could find online, and the final product looks and works perfectly, so i think all considered it's a decent service that i would recommend. You just need a little patients. which admittadly is hard to find when you're excited about getting a shiney new toy.

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★★★★★

“Easy to use PC builder and great customer support. ”

Written on: 24/03/2008 by johnyates (1 review written)

Easy to use PC builder and great customer support.
I ordered a new computer system from computer planet and I'm happy with the service. The system was delivered quickly and worked right out of the box. Can't fault them. In my experience I had nothing to complain about therefore I well recommend computer planet… Read Full Review

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☆☆☆☆☆

“I work in the IT industry in the UK... We bought a PC...”

Written on: 19/03/2008 by adejedolphins (1 review written)

I work in the IT industry in the UK... We bought a PC from them and it took 1 month to turn up. Once it arrived it had a hard drive failure. I couldnt find a customer service phone number to contact them on about this...

So we emailed "after sales" and I personally felt it took too long for them to reply, anyway we sent them the PC back with Amtrak. We heard nothing that I kno of about our PC for 2 weeks even though we kept chasing. Eventually we got an email from an admin bloke who said they… Read Full Review

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Computerplanet's Response to adejedolphins's Review

Written on: 20/03/2008

I'm sorry to hear that. Please can you let me know your order number and I will speak to the the aftersales manager to try and find out exactly what happened with your order.

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Jclarkson's Response to adejedolphins's Review

Written on: 18/07/2008

I wish I'd found out sooner how bad they were, I'm still waiting for a refund from COMPUTER PLANET. Their service is appalling

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Steve Law's Response to adejedolphins's Review

Written on: 14/05/2008

I've found there service great I cannot see how they could no answer your phone call or email.

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Johnyates's Response to adejedolphins's Review

Written on: 24/03/2008

You have the same review on other sites saying different things which doesn't make sense.

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☆☆☆☆☆

“I ' ll start off with the good points. The website is...”

Written on: 18/03/2008 by cr1234 (1 review written)

I ' ll start off with the good points. The website is quite nice with the systems being highly configurable. Prices are fairly competitive.

Now onto the bad points. These people provide some of the worst customer service I ' ve ever had the misfortune to experience. They also appear pretty inept at their job of building computer systems.

Their website promises 7 days lead time. I actually also emailed them before ordering to confirm this and was told, yes 7 days is the lead time. Take no… Read Full Review

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☆☆☆☆☆

“I'm a computer science student and blew my overdraft...”

Written on: 10/03/2008 by XLNC1234 (1 review written)

I'm a computer science student and blew my overdraft on a pc from Computer Planet.
Ordered a 1500quid pc. Order took over 2 months to complete, i wanted refund because it was nearing the time to start Uni. But later on I asked a different person, they said I could have one but it was too late. They told me that the pc will arrive on a particular day, and it didn't, it came 20 days later! I received the PC and it didnt work...
Motherboard was faulty, the RAM was broken! Best of all water cooling… Read Full Review

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Computerplanet's Response to XLNC1234's Review

Written on: 20/03/2008

Please can you let me know your order number so i can look into this?
<br/>
<br/>Looking by your email address it shows that your credit card declined payment and the order was never processed.
<br/>
<br/>If you ordered under another account please let me know the order number.

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★★★★★

“If your looking for a completely custom computer to be...”

Written on: 03/03/2008 by daverodman (1 review written)

If your looking for a completely custom computer to be built just the way you want it then Computer Planet www.computerplanet.co.uk are the people for you. It's like buying from 10 stores but doing it all in one and having them build it for you. Very good support… Read Full Review

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★★★★☆

“I had my doubts about buying from CP after reading all...”

Written on: 25/02/2008 by Avo (1 review written)

I had my doubts about buying from CP after reading all the negative reviews on forums such as this, but remember "A happy customer tells 2 friends, a unhappy customer tells 10!" With this in mind I decided to give Computer Planet a chance.

So how did my order go?!?!

I was after a new custom made gaming PC, I used their PC builder to choose the parts that ''"I wanted'' in the machine, this is something you can'' t do in the well known high street shops! They may have the graphics card and CPU… Read Full Review

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★★★★★

“Searching through Google one day through desperation...”

Written on: 13/02/2008 by Dantoshou (1 review written)

Searching through Google one day through desperation and want for a new pc, I thought I would try out a site where i could get a pc custom built, costing less then the site I had previously been viewing, the first (and last) site I found was Computer Planet.
After having an exciting "system builder" spree and finding a good pc for my money (bearing in mind all the critical reviews of windows vista by my friends) I went for a pc with vista anyway and 2 weeks after ordering, here I am using this… Read Full Review

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Computerplanet's Response to Dantoshou's Review

Written on: 20/03/2008

Glad your happy.

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Justwantafairdeal's Response to Dantoshou's Review

Written on: 02/08/2008

I disagree with this review because... How can Computer Planet leave a helpful comment for good reviews and don't leave helpful for bad reviews? Surely the bad reviews are where they should be looking to so they can improve?

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Kevscar's Response to Dantoshou's Review

Written on: 18/04/2008

Should you not include that Computer planet gave you freebies for giving 3 good reviews.

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☆☆☆☆☆

“Bought computer 8months ago. It took 5 weeks from...”

Written on: 02/02/2008 by rpawson (1 review written)

Bought computer 8months ago. It took 5 weeks from ordering to delivery. It was returned to them 4 weeks ago to replace a hard drive. A week ago they told me they did not know when I would get it back. Still waiting for them to acknowledge my latest email. I would never use this firm again and can't recommend them. Already without the machine for 4 weeks and no sign of it coming back.

Update 21st Feb 2008-

As an update I have now been without my computer for over 6 weeks and have had to put… Read Full Review

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Computerplanet's Response to rpawson's Review

Written on: 20/03/2008

This review conflicts with your other review.

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Justwantafairdeal's Response to rpawson's Review

Written on: 02/08/2008

I found this review helpful because... it matches my experience.

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Steve Law's Response to rpawson's Review

Written on: 14/05/2008

I've also seen this on another website and your review states different facts

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★★★★★

“Opened up the computer when i got it to check...”

Written on: 01/02/2008 by Dazzeerr (1 review written)

Opened up the computer when i got it to check everything was in order and everything was in order and all the cables were presented nicely. Haven't had any problems with the system since I've bought it and I've had it a good few months. They kept me updated on the state of the order and I got it in good time.

I highly recommend this company, sign up to the forums also, great community and you can get a lot of help and chat there too! Will be buying again!… Read Full Review

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