Experian Credit Report Reviews - www.experian.co.uk

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★☆☆☆☆

“Rip-Off!”

Written on: 25/03/2012

No answers from the poorly trained staff. Promises of call backs 6 times and no one ever has. Clean report from their website but finance companies are seeing something different. What is the point of a report for the user and different one for the finance companies. I actually had fraudulent activity on my history which had been marked as such. I had to get a financial institution to do it as experian claimed they could not. Their reports never indicated any of the information. Total… Read Full Review

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Guest's Comment

Written on: 08/04/2012

Hey i just read your comment about finance companies are seeing different then what your seeing but they can using equifax or call credit to view your profile and they must tell you and explain you in letter where they get this information then contact experain Email them best way is and leave rest to them happened to me couple of times incorrect information they have been giving by Bank so i contact them then i email experain and they have updated for me took couple of weeks because they need to get response from where you having problems they can't just take your words against them so they have to heard from both parties if your correct then experain will update for your after confirm from finance company but they will update for example now it's 8th of April now fiance company willing to do but will update on the 25th of April it will show on your date updated as 25th of April happened with me works for me get approval for a Credit card with out any hassle
and you should sign up for noodle credit https://www.noddle.co.uk/ free for life plus it's thre from call credit one of three credit agency bank use it to view your profile it's free for a life and if there's some thing different let experian now and let noodle now email them and they will correct for you don't ring them never do most of time people answering not good as people working on office desk they look in to it hardly answer phone call 50 times more salary how answering phone calls and so they don't want pay them more do they so they read your emails hardly reply but do there work when ever had problem over the phone never been solved but with email it have been solved i hope folks you understand me! thanks

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★☆☆☆☆

“Milk&more”

Written on: 22/03/2012

I was amazed to find that my application to Milk&more - the online system for dealing with my milkman - was declined because of Experians assessment of my application details!! What next - Experian stopping me breathing in air? I guess I'll just have to go back to the traditional method of ordering things by note paper and paying by cheque… Read Full Review

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★☆☆☆☆

“Credit Expert aka Experian taking money for no help at...”

Written on: 26/02/2012

Hi, I joined credit expert (experian) in the first week of january 2012 as advised by a high street bank to obtain a credit report. I sent my credit report to the bank who then asked me to add a notice of correction to my credit file so they can put in a request for me to obtain a mortgage. Upon registering I found that my credit score was being affected by a default which I incurred whilst at university and my current credit card balance, I cleared my credit card balance and the score… Read Full Review

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Guest's Comment

Written on: 28/03/2012

I too Hate this company ..to fullest.. worse...paying monthly for no use..

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★☆☆☆☆

“Financial Scam ”

Written on: 16/02/2012 by Scamhunter (1 review written)

Credit experts gives wrong advise totally opposite to the bank suggestion. Make unacceptable excuses to take the rating down. Its look like we buy the credit score. They ask me to be a member with a payment of 15 pounds a month, Gave me a good score when i decided to cancel the membership they downgraded my score with no reasons. Absolutely Scam. Trading standard has to jump in… Read Full Review

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★☆☆☆☆

“social networking page to be set up in next couple of...”

Written on: 09/02/2012

Please join the fight to get Experian and its unfair charges exposed by liking the page. Once we have enough support we can do something to change the way they operate. In the states some years ago-they paid back peoples fees because there were complaints made-lets do the same here… Read Full Review

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Michya's Comment

Written on: 14/02/2012

How can this be done?

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★☆☆☆☆

“SCUM!”

Written on: 30/01/2012 by ascaheat (1 review written)

I cannot believe ths is advertised on the TV as a reccomeded credit report site. Irt is dispicable to see such companys being allowed to 'do business' and take advantage of individuals who only but there trust in the media!!! MY advice is if they offer you credit take it and be sesible if they dont then just take that as you have a rubbish credit!!!! DONT WASTE UR MONEY!!… Read Full Review

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★☆☆☆☆

“Disappointing and disgusting”

Written on: 16/12/2011 by Disgusting (1 review written)

When you decide to cancel membership with this company (within a few days of registering) they only give you £6 membership back and not your full £14.99. They took the full money out of my bank account straightaway but will take 5 days to put the poorly insurance sum of £6 back. Appalling company, rude staff, I have nothing good to say about this company. Unbelievable to think they can treat customers like this… Read Full Review

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Guest's Response to Disgusting's Review

Written on: 18/12/2011

That sounds like an insurance cooling off - you wouldn't get the full amount for the membership as you would have used other features they provide. Because you're no longer covered for insurance you've paid for, they'll return that sum to you.

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★★★★★

“i been with credit expert for almost 5 years”

Written on: 20/11/2011 by chictouch (1 review written)

hi there ibeen with credit expert for over 5 years i am very happy and they help me to manage all my credit cards and my score from 406 coming to 908 and now if i want apply for anything first i check my score .for £14 a months is worth it.happy customer mitra… Read Full Review

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★☆☆☆☆

“Same old story apparently!”

Written on: 27/09/2011 by alexojus (8 reviews written)

As everyone else on this website, I tried their "free" credit report membership and later been charged! As we had been refused a credit card and didn't think of the reason, we wanted to check our credit report for free!! One company stating a false late payment! After the issue was resolved within the free membership time limit, we called them to cancel. We received an email of acknowledgement but two months later (not one month!), they charged us for the full membership of £14.99! They now… Read Full Review

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★☆☆☆☆

“Experian needs to be stopped!!!”

Written on: 26/09/2011

Till when is an agency that has the worst scoring system, the most inaccurate held info, and the most unfair scores and reports, going to be allowed to lead the opinion of creditors and lenders and their decisions? We're 10 persons, all with no debts, no late payments, no CCJ's and some of us are on the electoral register, others aren't. All 10 of us applied to check our scores with them, they have the lowest scoring system, we all had to stay with them after the free trial just to correct… Read Full Review

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★☆☆☆☆

“rip off”

Written on: 14/08/2011 by linda123456 (1 review written)

I was turned down by LV Insurance to pay my car insurance by monthly debit even though i was already paying monthly to Direct Line this was based on an Experian search my circumstances have not changed since I took the DD one out . I cannot get through to a human being on the end of a phone and I refuse to sign up to a regular monthly ripoff charge of £15 they should be investigated they are just out to make money!… Read Full Review

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★☆☆☆☆

“Experian - High Class Loan Sharks”

Written on: 21/07/2011

I have found to my detriment that this company is set up purely as a front to offer customers high interest loans. Their TV advert states that it is free to review your credit repoprt this is a lie. Their whole website is set up to make money out of you, you can only see your report after you have given them your card details why? you cannot cancel the monthly payment unless you call a certain number and be subjected to a load of sales patter about the wonders of paying for their service why?… Read Full Review

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Guest's Comment

Written on: 23/09/2011

I joined them over a year ago but it took them 2 months to send out my pin. I was told that I would receive a refund for my first months payment in lue of the free charge guess what I'm still waiting for it!!!

I rang to cancel my membership as it suddenly was 14.99 a month instead of 7.99 a month when I orginally signed up btw I wasn't told of this change or opt into anything. At this point I mentioned the refund I have never received, I was told that that would happen and after being given a list of reasons to stay with them I finally got off the phone.

I still haven't received a refund and was told it takes up to 10 days because of the banks (haven't all major banks just introduced faster payments??) I asked to speak to the major at which point I was told our manager isn't available and we can get her to call you back in 24 hours which would mean 2pm on sat (they close at 1pm) bet I don't get a call back or my refund!!

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★☆☆☆☆

“Bad experiance”

Written on: 20/07/2011

Was directed to Experian to get a copy of credit report by my bank. Virtually impossible to get a contact phone number from the website, when I did (had to call my bank to get the number) they sent me to the website. To get a copy of my credit report I had to sign in to the free trial and then had to phone them again to go through the whole process. I decided to cancel the request midway through the process of attempting to retrieve the copy held by them. As I had submitted my card details and… Read Full Review

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★☆☆☆☆

“I need protection from them”

Written on: 15/06/2011 by MW22 (1 review written)

I got a Credit Alert and followed the link. Logged in correctly but was told that there was a problem and I should try later. If I wanted I could phone or fax them at a cost of 5p per minute. I tried to log in later and found myself taken strait to the report I'd purchased a few months ago. Apart from the shock of getting there without any security check I tried to check the Alerts - Could not BUT I could edit my personal information. They say they have 28 days to respond to my complaint… Read Full Review

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★☆☆☆☆

“The credit expert service is awesome. it's an awesome...”

Written on: 16/05/2011 by fencemaster (4 reviews written)

The credit expert service is awesome. it's an awesome example of how to initially sell a relatively useless service and - importantly - how to ensure your hapless customers keep paying for it month after month.

Credit Expert has great marketing and a superb website that is easy to use and secure. However, you'll find that the 'free trial' is worthless, you'll find Credit Expert has your credit card details (they HAD to have these details for YOUR SECURITY of course!) you'll find your credit… Read Full Review

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★☆☆☆☆

“Like many others I signed up for a free trial and...”

Written on: 15/04/2011

Like many others I signed up for a free trial and cancelled it immediately by phone (lots of charges, they deliberately keep you talking). I was then charged a months membership - £14.99. I called Experian again (more charges) only to be told that they had no record of the payment. I have sent a email explaining and demanding a refund, but I fully expect to see further unauthorised payments. This is just robbery. DO NOT USE EXPERIAN!… Read Full Review

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★☆☆☆☆

“Disgraceful. They should not be allowed to operate....”

Written on: 11/04/2011

Disgraceful. They should not be allowed to operate. They did not deliver in spite of constant telephone calls which I think I was charged for. I had to sign up for something which I did not want in order to try and correct an incorrect credit record.I had an application for a mobile phone turned down based on an Experian report but I have an excellent credit rating elsewhere.I agree with the other negative reviews of Experian - Credit Expert… Read Full Review

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★☆☆☆☆

“If you sign up for the 30day free credit report a]...”

Written on: 16/03/2011

If you sign up for the 30day free credit report a] Don't expect a credit score
and b] you can only cancel via phone call during which you'll no doubt have to tell the operator at least six times that you 'just wish to cancel the account' before it finally sinks in.
Exhausting.
I also tried callcreditcheck.com - you actually get a score and can cancel via web-link - much less hassle… Read Full Review

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★☆☆☆☆

“I knew about the trial so I called them (a few times,...”

Written on: 05/03/2011

I knew about the trial so I called them (a few times, also for confirmation) and cancelled the membership after 20days, but I was still being charged, so had to call the bank and got a refund. They sent me an email "sorry for leaving us" in which they mention that if you login, they'll renew the membership automatically, which I didn't. Next month, guess what...I'm charged again. This time I called the bank to cancel my card… Read Full Review

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★☆☆☆☆

“I DID NOT wish to purchase until I had seen the...”

Written on: 02/03/2011

I DID NOT wish to purchase until I had seen the advertised free credit review - and I know that the approach was made earlier than the 18 Febrary shown on my c.c. statement. I duly received one, which told me nothing of value, and do not wish to buy the service. However, a c.c. statement lists a charge of £14.99 on 18 February, and I am waiting now to see whether unwanted monthly fees are going to be levied, as has been the experience of others.
How do I recover my money, and stop the monthly… Read Full Review

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