Experian Credit Report Reviews - www.experian.co.uk

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★☆☆☆☆

“must be stopped!”

Written on: 06/06/2013

I am writing to my local member of parliament about this company also the tradeing standards office,this company must be stopped scamming people and customer service well! in my view this company thinks its bullet proof becuse we are a credit referance company we will see,most of the people are against you now anyway its called the power of the internet reviews most people including the press look at the reviews of companys for assessment,too many bad reviews leads to a downward spiral path,you… Read Full Review

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★☆☆☆☆

“Do not sign up!!”

Written on: 06/06/2013

YOU WILL FIND IT INCREDIBLY DIFFICULT TO LEAVE. Very Poor service for a basicly useless product charging £15 a month for it!… Read Full Review

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★☆☆☆☆

“Extremely poor”

Written on: 21/05/2013 by OIOIOIOI (1 review written)

Towards the end of my free trial I attempted to call on several occasions to cancel but my call was never answered. I managed to get through only AFTER the trial had ended and I had been charged the membership rate. Very unhelpful opening hours, no option to cancel online - there should be no excuse for that option. Will never be using them again… Read Full Review

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★☆☆☆☆

“Pointless, confusing and feels more like a scam”

Written on: 09/05/2013

After going through the whole hassle of registering, waiting for the NOT secure method of posting my access code through the post, I eventually get my report. The report is virtually meaningless. I am a web developer, and video game developer, and found the information to be confusing, and when I worked it out realised that it pretty much told me NOTHING. To add insult to injury they continued to bill me even when I had cancelled. Also the process of cancelling was so buried and convoluted… Read Full Review

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★☆☆☆☆

“Save your money.”

Written on: 28/04/2013

I'm with Experian purely through my bankcard and so receive reports the moment my credit rating changes up or downwards. I took out insurance for my laptop (KNOWHOW) and when they mucked up the first months direct debit (£7.50) my credit rating went down a grade. Despite quickly sorting this out with KNOWHOW- Experian wouldn't rectify my grade. This month I paid off a large loan and you've guessed it- not the slightest upward move. I'm simply paying off what debt I have as soon as possible and… Read Full Review

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Apgmiles's Comment

Written on: 03/05/2013

Go to moneyclaim.gov.uk. Claim, then go to the FCA and ask them why they authorise this sort of behaviour

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★☆☆☆☆

“STILL UNABLE TO CANCEL, NOW IN MORE DEBT BECAUSE OF...”

Written on: 24/04/2013

I applied for the 30 day free trial, I sent an e-mail to the so called customer services e-mail address to tell them i did not wish to continue with membership following the end of the trial...since then 6 months ago i have been charged £14.99 per month, I cannot get them to cancel, I am living on a very small amount at the moment, following redundancy, I have £20 to live on per week after bills and rent have come out. This £14.99 has made me late with my rent every month, I have had to… Read Full Review

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Db1984's Comment

Written on: 24/04/2013

I have written and called to cancel my account multiple times. I have actually moved countries and only just realised it was STILL running. they now owe me a refund of 6 months, from when I originally cancelled. I have had NO response whatsoever. Agree with you.. They are completely useless.

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Apgmiles's Comment

Written on: 03/05/2013

simply county court them with the evidence

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Apgmiles's Comment

Written on: 03/05/2013

Go to moneyclaim.gov.uk. Claim, inluding all your losses. then go to the FCA and ask them why they authorise this sort of behaviour. Also cancel mandate at your bank

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★☆☆☆☆

“experian report is next to useless”

Written on: 20/04/2013

experian fail to mention to prospective customers that some of the biggest names in british business don't report to them, including BT. There is little point in buying your report from them as the report from equifax contains much more detail and actually does what it says on the tin. DO NOT WASTE YOUR MONEY ON AN EXPERIAN REPORT BECAUSE IT DOES NOT GIVE THE FULL PICTURE - COMPLETE WASTE OF MONEY… Read Full Review

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★☆☆☆☆

“Experian/Credit Expert ”

Written on: 18/04/2013 by Perturbed (1 review written)

I requested a £2 statutory credit report and was told that this would be a one off charge, I had not signed up for the 30-day free trial, only gave card details to see the STATUTORY CREDIT REPORT, this was in December '12. Now, in April '13, I see that they've made me a member without the slightest bit of advice and have been charging me 14.99gbp per month for the privelidge ever since. I fail to see how a direct debit can be set up so easily without my consent...the banks are just as much to… Read Full Review

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Apgmiles's Response to Perturbed's Review

Written on: 03/05/2013

You are one of many. Go to Moneyclaim.gov.uk - get recovery then go the FCA and ask them why they allow this rubbish.

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Apgmiles's Response to Perturbed's Review

Written on: 03/05/2013

Go to moneyclaim.gov.uk. Claim, inluding all your losses. then go to the FCA and ask them why they authorise this sort of behaviour. Also cancel mandate at your bank

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★★★★★

“Quick service and useful info”

Written on: 07/04/2013

I signed up with Experian's free credit report and score. You need to fill out your credit card details. The small print is easy to read through and understand. If you don't cancel the card after 30 days then you will have £14.99 membership fee debited from your account. The information they provide on you is clear, concise and detailed. All details may not be 100% up to date but this is understandable. An overdue catalogue payment was mentioned on my account which I had three weeks previously… Read Full Review

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Apgmiles's Comment

Written on: 03/05/2013

Do you work for Experian?

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Retroc64's Comment

Written on: 09/05/2013

My thought exactly!

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Equifaxareuseless's Comment

Written on: 15/06/2013

The website links for the statutory report do not work. The only link which does is for the chargeable account. Equifax can provide you immediate access - why can't you? This has been a problem since at last April 2010 - which they have failed to address. Callcredit are as bad. They provide details to lenders based on exactly the same information you key into their website make an application for an online report - but, surprise, they are unable to provide details basd on the info you provide! You have to make a manual submission, of exactly the same details they failed to recognise, through the post. Of course, then they claim not to have received it and blame Royal Mail. All deeply unimpressive.

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★☆☆☆☆

“Always cancel after the free service.”

Written on: 06/04/2013

Im absolutely disgusted to find that for the past 6 months I've been charged £14.99 each month for a service I've not been using or had no idea about. They used my credit details which I gave them to have a FREE 30 day trial, because Tmobile had put a default on my account (which is another story - don't use Tmobile). Always read the small print, these guys take advantage of you in your hour of need. Everyone wants your money, I think it's rubbish!… Read Full Review

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★☆☆☆☆

“Scammed from the people who are supposed to protect you ”

Written on: 04/04/2013

Got a credit rating on line about 6 weeks ago after reading "money saving expert" who advertised a free credit check. Today noticed they had taken 14.99 out of my credit card without my knowledge or agreement. I eventually found a number to call and the guy cancelled the subscription i didnt veven know i had. he said it was in the terms and conditions. Who reads those!!! I asked for a refund and he declined. I told him the service itself was scamming money and was a joke . I feel i need to… Read Full Review

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Apgmiles's Comment

Written on: 03/05/2013

Go to moneyclaim.gov.uk. Claim, inluding all your losses. then go to the FCA and ask them why they authorise this sort of behaviour. Also cancel mandate at your bank

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Gilly12's Comment

Written on: 03/05/2013

the cost with FCA for my calim of 14.99 is 25.00 so I wont bother. thanks anyway

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Gilly12's Comment

Written on: 03/05/2013

sorry, Money Claim cost ids 25 pounds not FCA

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Apgmiles's Comment

Written on: 03/05/2013

You get your costs back and it's done online

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★☆☆☆☆

“Signed up for free trial then got tied in”

Written on: 29/03/2013

I signed up for the 30 day free trial, then did not receive any notification of how to cancel my subscription and then noticed that they have taken membership money withotu previously explaining to me what it would cost - this is an absolute shambles. And then I emailed their support email and just got a poxy automated repsonse with a poor answer to my question - Surely if I can sign up online I can cancel online too? I don't have time to deal with crappy call centres - I work in one so the… Read Full Review

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★☆☆☆☆

“Outdated info nightmare to get removed”

Written on: 27/03/2013

They have over 12 different "aliases" for me, which is anything from my middle initial mrs and miss, my past 3 address one over 17 years ago and not linked to any current credit, now or within 6 years. I waited almost 2 weeks for my pin code and there is no telephone helpline for people paying the £2 fee only if you commit to the monthly subscription. They refuse to update my file, even though information is extremely out of date. Nightmare. Equifax has a much better system and layout… Read Full Review

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★☆☆☆☆

“Very difficult to cancel, beware”

Written on: 13/03/2013 by LondonPimlico (1 review written)

You will have to cancel this service several times before Experian actually stop taking money from you. A company with very poor ethics - the bosses are fully aware of, and even encourage, the customer services team's dishonest approach to cancellations. I hope that one day the FOS, an MP, or a strong compliance officer at Experian will bring this company into line… Read Full Review

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Apgmiles's Response to LondonPimlico's Review

Written on: 03/05/2013

Strong compliance officer !!!! Ho ho. Don't hesitate to County Court them.

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★★★★★

“Most up to date report ten times better than Equifax!!!!”

Written on: 12/03/2013 by dcaine100 (2 reviews written)

Signed up for their free 30 day trail after I was a victim of identity fraud and my excellent rating was destroyed, the process was simple and easy just had to wait a week for the verification pin code in the post. Their report is right up to date and so far no problems! also tried Equifax but their info is massively out of date and very basic… Read Full Review

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★☆☆☆☆

“Paid for Months and Never Seen A Report!!!”

Written on: 11/03/2013

Signed up to experian a year ago and waited for my pin to come through the post. Whilst waiting for the pin code due to a busy time in my life I forgot about the whole process for 6 months waiting for the pin to arrive. When I noticed on a bank statment that experian had taken a payment every month for the service and I had never recieved a pin code and couldnt gain access to view my score. I tried 3 times for a pin code after this and still havent recieved one! The last one was sent by… Read Full Review

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Apgmiles's Comment

Written on: 03/05/2013

Go to moneyclaim.gov.uk. Claim, including all your losses. then go to the FCA and ask them why they authorise this sort of behaviour. Also cancel mandate at your bank

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★☆☆☆☆

“This is where they belong in an old toilet!!!”

Written on: 20/02/2013 by Bertythebolt (1 review written)

Awful company ran with the help of their banking chums,wink wink nudge nudge who gets credit ect. Made me laugh on my local town website Expierian are giving £2,500 to an old toilet block in jenson buttons town here in Frome somerset-read for yourselves and have a cackle… Read Full Review

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★☆☆☆☆

“Shocking dishonest unreliable”

Written on: 13/02/2013 by mannersdontcostathing (1 review written)

I signed up to view my credit file for 1 month in January 2012. I did not sign anything to say I wanted to enter in a monthly subscription. I realised I was being charged £14.99 later in the year and emailed to cancel. I was advised I could not cancel via email so after tryign to get through on several occasions, I finally got through to speak to someone. They tried to pursuade me not to cancel (even though I hadn't signed up to in the first place!!) but then confirmed my account would… Read Full Review

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Guest123457's Response to mannersdontcostathing's Review

Written on: 27/04/2013

If you speak to the financial ombusman you can get a refund from the date that you originally phoned and told them to cancel

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★☆☆☆☆

“Terrible Service”

Written on: 27/12/2012 by Trevor_Nelson (1 review written)

When trying to contact experian to change incorrect information they held on my company they provide no inclination on the site of how to do this and when looking a the contact us section provide a phone number (expensive 0844) but this is fully automated and totally unable to speak to a real person! The automated options only act as an FAQ re-directing you to the experian website, very poor. They don't even offer an online chat person. They don't have any of the customer services that people… Read Full Review

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Creditexpertdarren's Response to Trevor_Nelson's Review

Written on: 15/01/2013

Hi there - if you can send me your contact details then I will ensure that it reaches the right person in our customer relations team and they will get back to you in person. darren.beach@uk.experian.com

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★☆☆☆☆

“Mjm cleaning and maintenance martyn madden ”

Written on: 17/12/2012 by Disgruntled987 (1 review written)

Do not go any where near this company. This company has treated its staff like something they dragged in on their shoe. I worked for them for only 2 months and gave sufficient notice when I decided to leave. I am still waiting 4 weeks after I gave notice to receive my final pay from them I have telephoned them probably no less that 20 times and even been to the registered office only to be met with violence and threats over the phone and physically person to person. I have been further… Read Full Review

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