Experian Credit Report Reviews - www.experian.co.uk

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★☆☆☆☆

“After signing up online and giving your payment...”

Written on: 09/02/2014

After signing up online and giving your payment details THEY ALWAYS say there is a problem so the account can not be acctivated. You have to phone a 0844 number which they proffit from, then you spend about 30 mins giving endless details. They then tell you you will have to send in by post 2 documents then they MIGHT be able to acctivate the account. Then they suggest for a ONE OFF fee of £3.50 they will send out a report. No one ever gets to set up a free trial on line so you always have to… Read Full Review

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James_Jones_Experian's Comment

Written on: 24/02/2014

I'm sorry to hear about your unsatisfactory experience. The vast majority of customers get instant access to their credit report online, but we do carry our thorough checks and some applications are subjected to additional security measures. The 0844 number is national rate, so around 4-5p per minute. You can also email for free of use our web forms. If you'd like to get back in touch with us we'd be happy to arrange for you to have another free trial. Thanks, James, Experian.

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★☆☆☆☆

“Dreadful system”

Written on: 27/01/2014

Please, whatever you do, don't use Experian to check your credit report. Use one of the other credit reference agencies (Equifax or CallCredit). The list of requirements to access your data is ludicrous and despite providing reams of data which any fraudster would struggle to know, they still wouldn't allow access to my account. They deliberately make it difficult to make it seem like they are providing a "service" but they are actually just out to rip you off and keep your money. Sadly credit… Read Full Review

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★☆☆☆☆

“Owe me money”

Written on: 23/01/2014 by army_dave (1 review written)

Have been waiting over 3 weeks for a refund to my account, I have phoned the company 3 times since I was first expecting payment, staff keep taking my details and say they have re-submitted the refund it will be with you in 3-5days. Now am I wrong in this but if I miss payments I get charged and you kindly put a black mark on my credit file? My reason for leaving your joke of a company was through repeated requests for a pin to view my report went unheard. And I am sure I has with the company… Read Full Review

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★☆☆☆☆

“WASTE OF TIME”

Written on: 23/01/2014

spent ages filling out the form, only to find out the there is a problem with the service and i am unable to view my credit report after informing me that they have debited my account of £2. Not happy!!!!!!!!… Read Full Review

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★★★★☆

“Clear, easy process”

Written on: 23/01/2014

No difficulty at all in cancelling by phoning the number. I'm still disturbed by the influence of the credit rating system but the Experian site was useful for me to monitor my report when i decided to clear all my cc accounts etc. I can't see why anyone would need to use the site for more than 3 months and the debit is relatively expensive for what it tells you. When I called to cancel the staff were (understandably) keen to offer other packages, v friendly, but did not over-sell at all and… Read Full Review

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★☆☆☆☆

“appalling scaremongering”

Written on: 17/01/2014 by mz.zizi3 (2 reviews written)

When i first signed up to experian it took forever for a start telling me I hadn't completed this that and the other. After the initial 30 days money was taken. But not once a month as told but twice or even 3 times. The cancellation contact number is not the easiest to find and if you do get through its automated and then no one wants to help. I had to close my bank account in the end so they had to close my account. Went to renew my membership recently and they're now charging a whopping… Read Full Review

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James_Jones_Experian's Response to mz.zizi3's Review

Written on: 17/01/2014

Really sorry to hear about your experience. Most people tell us they find the service really easy to use and very useful. Details of how to cancel are readily available on the website, but in view of your comments we will see if we can make them even more prominent. I can assure you that we don't share your details with anyone else without your permission. Don't forget you can also check your credit report via our website for just £2 too.

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★☆☆☆☆

“TOOK £14.99 X2 IN DECEMBER AND A 3RD ATTEMPT TODAY...”

Written on: 19/12/2013

Livid doesn't even cover it, they have deducted £14.99 out of my account twice this month.. and notified me today that they were unsuccessful in taking another £14.99. THREE TIMES IN ONE MONTH.... You cannot speak to anyone on the telephone about the situation as they have one of those very annoying automated telephone services which are always very unhelpful. I then emailed the customer services with my complaint and they have one of those also very unhelpful automated replies saying it can… Read Full Review

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James_Jones_Experian's Comment

Written on: 30/12/2013

I'm really sorry to read about your experience. If this hasn't been resolved already please call our freephone helpline or email us and we'll look into this as a matter of urgency for you.

Thanks
James Jones, Experian

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★☆☆☆☆

“DON'T TRUST EXPERIAN CREDIT”

Written on: 13/12/2013

I GOT A FREE REPORT FROM EXPERIAN CREDIT - A LOT OF THE INFORMATION THEY HELD WAS INCORRECT AND SAID I STILL OWED A COMPANY MONEY. THIS WAS NOT TRUE, I PHONED TO TELL THEM-THEY WERE DISINTERESTED AND DID NOT OFFER ANY HELP TO SORT IT OUT. SHORTLY AFTER GETTING MY REPORT, I RECEIVED A LETTER FROM CAPITAL ONE FOR PEOPLE, IT SAID, WHO HAD PREVIOUS DEBT PROBLEMS. I APPLIED, AND WAS REFUSED. ON CALLING CAPITAL ONE TO FIND OUT WHY, I HAPPENDED TO MENTION THAT I WOULD BE INTERESTED IN FINDING OUT… Read Full Review

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James_Jones_Experian's Comment

Written on: 30/12/2013

Sorry to hear you're unhappy with the service you received from us. If there is anything on your credit report that still needs attention please let us know. You might like to use our quick and easy online query form on the site.

On your other query, I can assure you that we do not share your details with third parties without your consent. Based on what you say I believe you will have used our CreditMatcher service where you have to explicitly agree for us to share you details with relevant lenders regarding products you've expressed an interest in.

I hope that helps explain what happened. Do let us know if we can help further.

James Jones, Experian

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★☆☆☆☆

“Utter rubbish”

Written on: 23/11/2013

Managed to login once, then the site would come up with errors. Contacted support who were incompetent, useless, patronising, and plain wrong, the worst offshore idiots I've ever dealt with which tells you a lot. There's an air of the desperate hard sell from everything experian do - trying to bundle in 'insurance' etc its highly dubious from a company in the position of dealing with those who need help with their finances rather than being scammed out of more for unnecessary services. Avoid… Read Full Review

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James_Jones_Experian's Comment

Written on: 30/12/2013

Really sorry to read about your bad experience with us. It's a little strange because our contact centre is based firmly in the UK. If you'd like to send your details to us via email we'd be keen to review your previous contacts and give you the opportunity to try our service on a further 30-day trial.

Thanks
James Jones, Experian

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★☆☆☆☆

“Rubbish”

Written on: 20/11/2013

Rubbish service, useless staff and inconsistencies on my credit report, they have me and my brother as having joint finances together even though I've never had nothing with him! They take £14.99 for a useless service they talk about getting people out of debt but they can't I successfully got myself out of debt myself without the need of a debt management company and with very useful help from the internet. Like previous posters have stated they lower my credit score every month one month… Read Full Review

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★☆☆☆☆

“Difficult to leave”

Written on: 12/11/2013

I asked to leave after the 30 day trial but they kept on and on about other services etc. In the end I agreed to take the £2.00 pcm service just to get off the phone. I rang again later and was told if I cancel, I was leaving myself wide open to identity fraud. I spoke to the bank who told me that was rubbish. I rang again and they said people was looking at my credit score which worried me. I spoke to the bank again, they said ring Experian again and if no joy they would give me a phone… Read Full Review

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★☆☆☆☆

“Crashing credit scores”

Written on: 07/11/2013 by Michael2035 (2 reviews written)

I have been with these jokers for a couple of years now, they continuously lower my score, I have never missed a payment, always paid on time, always paid more than the minimum payment and cleared several accounts yet my score is 422 very poor, they are very heavy handed with negatives and have never added positives, so it spirals down to the point where my current credit cards are saying I am now a risk and want to take them back ,what !!! they are destroying me I I am helpless to do anything… Read Full Review

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★☆☆☆☆

“Despicable ”

Written on: 04/11/2013

I have just finished my accounts and have therefore gone through my bank statements with a fine tooth comb and found each month experian (creditexpert.co.uk) have been taking £14.99 from my account. I spoke with my bank who have cancelled the payment but have said I should continue to monitor my account as experian can change their name or amount taken and it would still go through. I have NO record of ever completing my experian application for credit checking - the emails I have from them… Read Full Review

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★☆☆☆☆

“total rip off. riped me off for 3 years. kept taking...”

Written on: 19/10/2013 by jade12345678910 (1 review written)

total rip off. riped me off for 3 years. kept taking money off my card. stay well away… Read Full Review

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★☆☆☆☆

“Very poor”

Written on: 07/10/2013 by rayray99 (1 review written)

Really poor service and very dirty the way they get you to sign up for things you don't want. I can't not recommend them enough. Am now trying one of the other companies… Read Full Review

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★☆☆☆☆

“cannot login to website”

Written on: 20/09/2013

have been trying to login to this paid credit checking service for the last 4 months, their support is extremely poor, having been given reasons for this problem as being, problem with web site- being investigated, password mismatch -please reset your password- have gone through this still unable to login to the web site, problem with your computer and browser settings- have tried different computers with different browser versions BUT still unable to login, we will escalate it to our technical… Read Full Review

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★☆☆☆☆

“£2 Statutory report nightmare”

Written on: 19/09/2013

Don't bother even trying to get one of these. It's a complete nightmare and it takes days/week for them to send you your login details to be able to access it on-line. Much better to go with one of the other Credit Reference Agencies. Whilst still waiting for access to my Experian report, I used Equifax and as was able to see the information I wanted straight away on-line… Read Full Review

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★☆☆☆☆

“Experian Credit Report”

Written on: 24/08/2013

Worse than useless. They made it impossible to check my credit rating some time ago. Now I am in the business of remortgaging which is being held up because my new lender says that Experian have no record of my existing mortgage which we have had for over 8 years. Goodness knows how much damage these comedians can do… Read Full Review

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★☆☆☆☆

“Total rip off”

Written on: 08/08/2013

I used their site once, on the 30 days 'free trial'. Had to give credit card details supposedly to confirm my identity. For 6 months this company charged me membership fees, despite my request not to bill me and delete my credit card details as I did not wish to become a member. I emailed, wrote a letter, phoned customer service, all to no avail, they completely ignore requests to cancel membership and continue to deduct fees. Be warned!!!!… Read Full Review

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★☆☆☆☆

“Waste of time and effort”

Written on: 05/08/2013 by experiansuckballs (1 review written)

terrible customer service. even cancelling the account is made difficult by making you do it over the phone rather than through their website where everything else is done. spent the whole time on the phone saying no to other services they were offering. also told me nothing about my credit score i didnt already know and ways to improve it which are common knowledge like signing up to the electorial role. complete waste… Read Full Review

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