World First Foreign Exchange Reviews - www.worldfirst.com

★★★★★
4.9 / 5
97% of users recommend this
  • Speed of service

  • Customer Service

  • Value For Money

? Ask our helpful community of experts about this product or company
World First Foreign Exchange - www.worldfirst.com - Ask a question now

Media Gallery for World First Foreign Exchange - www.worldfirst.com

World First Foreign Exchange - www.worldfirst.com
World First Foreign Exchange - www.worldfirst.com
World First Foreign Exchange - www.worldfirst.com
World First Foreign Exchange - www.worldfirst.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★★★★★

“Great customer service! ”

Written on: 19/08/2013 by bryonyrose (1 review written)

We are so impressed by the World First international transfer service, especially after trying to make transfers with both HiFx and Travelex, both of which were so bad we didn't complete the process. Right from the beginning everything was made easy - the website was clear and explained the process well, it was faster and cheaper than other services we had looked at, and the staff members whom we dealt with provided genuine customer service, making the registration process and transfer as easy… Read Full Review

Report this review
★★★★★

“Reliable, Fast, Best Rates”

Written on: 19/08/2013 by Nanstey (1 review written)

Will never use the commercial banks again for transferring currency. World First offers excellent close to real time rates, far better than the banks, gets the money to the account on time, no bank charges seem to be levied on the other side so you are transferring exactly the amount you intended, charges are minimal and the service you get is outstanding, including webchat. Website is very easy to use. All in all I am a fan… Read Full Review

Report this review
★★★★★

“Easy Does It”

Written on: 15/08/2013 by AdrianBurch (1 review written)

Recommended by word of mouth (which always is best). I was initially a little worried about doing it ( I am a seriously older silver surfer), but was reassured by the presence of live chat if I had problems. But, it all worked brilliantly - easy registration and smooth transfer of money from A to B. VERY professional service provided which I couldn't fault. Furthermore very impressed by being able to register ahead for exchange rates so that I don't miss out on an improving situation. I am now… Read Full Review

Report this review
★★★★★

“Fantastic easy to use service.”

Written on: 14/08/2013 by DJMount1974 (1 review written)

I've just started using World First and the service was easy to set up and is far less expensive then just doing the transaction through my bank. I highly recommend the service… Read Full Review

Report this review
★★★★★

“Foreign Exchange without Problems”

Written on: 14/08/2013 by CaptDave (1 review written)

I have found World First to be very efficient and helpful in all respects before I had my salary paid into a Bank and then my Building society. Now I have it paid to World First and then my nominated account it is faster and cheaper for me I would recommend World First to anyone… Read Full Review

Report this review
★★★★★

“FOREIGN BANK PAYMENT”

Written on: 04/08/2013

I saved £15 bank charges by using World First rather than my own bank to make a payment to a bank in China. I received 2 telephone calls from a World First employee who was allocated to deal specifically with me when I first set the account up to make sure that everything was ok. I would definately use World First again and I would recommend them to anyone else needing to make a foreign payment… Read Full Review

Report this review
★★★★★

“Great!! ”

Written on: 25/07/2013 by barrymm (1 review written)

It was easier than I thought and from 17000AUD to GBP I got £450 more than my bank would had given me. SOOOO HAPPY :)… Read Full Review

Barrymm's Response to barrymm's Review

Written on: 25/07/2013

also only took 2 days from start to finish :)

Reply to this comment
Report this review Read 1 Comment
★★☆☆☆

“Lost their way!”

Written on: 24/07/2013 by NeilCob (1 review written)

I've been a customer of World First for three years doing occasional transfers to France. I have to say I am not best pleased with them now. I had a good contact there for three years who at first I was told was on holiday then before I got to speak to him again I was told he had left and did I want to use their online system! Not really, I'd rather speak to someone thanks which was the idea when I signed up. Rates are still better than Natwest but I feel they're getting a bit greedy now and… Read Full Review

Worldfirstforeignexchange's Response to NeilCob's Review

Written on: 25/07/2013

We’re sorry to hear that your recent experience wasn't up to your expectations. At World First we try very hard to make sure that we’re always finding new ways to make the process of sending money overseas as simple and efficient as possible. That’s why we introduced the online system, so that our clients can access their accounts 24/7, even during the time when our offices are closed. Of course, we are still more than happy to work with you by phone. Our relationship managers are always on hand during office hours and will be able to help you with any enquiries or transfers you’d like us to take care of. Sometimes our staff do move on, but we can quickly set you up with a new contact and we’re confident that all of our team will provide the same high standards of support and service that we expect here. We’d very much appreciate the chance to talk through your grievances directly, so if you have the time please do get in touch and we can go through what it is you’d like us to improve. Kind regards, the World First Team

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Easy & Efficient currency exchange and transfer”

Written on: 13/07/2013 by greenbedat (1 review written)

Good contact, easy transaction by telephone, changing GBP to euros and despite my clearing bank delaying my payments to First World, all otherwise worked perfectly and the euros arrived exactly as the deal, without deduction, in my french bank account absolutely on time… Read Full Review

Report this review
★★★★★

“Easy money transfer with great savings”

Written on: 13/07/2013 by mrtomstone (1 review written)

I recently made a transfer from the UK to Thailand. The rate I got was miles better than that which I usually receive with a debit card cash advance, over the counter. I can't believe the difference, I wish I had known about World First sooner. Setting up my account was very easy and all the staff I encountered were very helpful throughout the transfer process… Read Full Review

Report this review
★★★★★

“Forex made Easy”

Written on: 24/06/2013 by Gavin1 (1 review written)

This was my first experience using an online foreign exchange service and after researching available providers, chose World First ( London, UK ) . From both e-mail and telephone exchanges I found them to be very easy and professional to deal with. From the setting up my account to the initial transaction, all was handled with security and accuracy being paramount. There are no hidden fees and the rates of exchange are first class!! Confirmations, showing all the trade details , settlement… Read Full Review

Report this review
★★★★★

“Retrieving Euros from sale of property”

Written on: 19/06/2013

Aged 81, I decided to sell my apartment in The Hague, Netherlands, that I had inherited from my Dutch aunt in 1998. The sale was fairly difficult, but went through OK in the end. Then I had the problem of bringing the "bacon" home. Being a subscriber to "Money Which", I checked with their advisers, who recommended World First, amongst others. I contacted some of them, but World First was the one that impressed me the most, so I went with them. My Dutch bank seemed to make every thing so… Read Full Review

Report this review
★★★★☆

“Trust the process - it works ”

Written on: 14/06/2013 by Gillian2013 (1 review written)

This was my first experience with a currency company and they helped me through the process. It all went smoothly; transferring the money over was easy ...... the most scary part was waiting for the funds to drop into my new account and knowing that everything had worked… Read Full Review

Report this review
★★★★★

“So much better than my bank !”

Written on: 14/06/2013

The service provided by World First is amazing. Responsiveness, competitive rates, integrated forward contracts make my transition abroad much smoother than expected. You fix the rate in advance and set the transfer, and you are done ! With a bit of luck, the company has a trading account in your own country, making your transaction costs even cheaper! No hidden fees, no superfluous hassle, 24/7 accessible online dashboard and trade platform. On top of that, the staff is totally helpful and… Read Full Review

Report this review
★★★★★

“Very professional service”

Written on: 08/06/2013 by PaulieK (1 review written)

I have recently moved to World First from another broker and have been pleasantly surprised by their service. Everything is transparent and they acknowledge immediately any transfers of funds and requests for trades. They provide a comprehensive updates each morning and you get an assigned member of staff to look after you. Of course the exchange rate you receive is better than high street banks. It is easy to carry out trades online or you have the option of doing it over the telephone. These… Read Full Review

Report this review
★★★★★

“Rand to South Africa”

Written on: 08/06/2013 by Africa747 (2 reviews written)

World First where very professional and the transaction to my bank account in South Africa was credited in 4 days. I would use World First again and would recommend it to friends. Ann Gee Cheshire … Read Full Review

Report this review
★★★★★

“Fantastic Service”

Written on: 04/06/2013 by Benwilliams123 (1 review written)

I was seriously impressed with the service that I received through world first. The staff I dealt with were both fantastic. We moved what we consider to be a substantial amount of money from the Caribbean to my UK account as we are purchasing a house in the UK. Thanks again for the fantastic service and we would recommend you to anyone and will definitely use you in the future. Ben and Kay … Read Full Review

Report this review
★★★★★

“Good service, efficient process”

Written on: 02/06/2013 by Eastman (1 review written)

Feedback Easy to set up new account Good information on website Clear payment instructions Better FX rates than high street (clearing) banks I would recommend to friends & family / use again… Read Full Review

Report this review
★★★★★

“Quick efficient service”

Written on: 28/05/2013

Very pleased with service. I was impressed with how quick the initial contact was made through the internet and via phone. This also happened and each time I had a doubt. The individual attention I was given by the personal contact I was given by the company made me feel confident that my case was being dealt with properly. The whole transaction took little time and I would not hesitate to use the company again… Read Full Review

Report this review
★★★★★

“great easy service”

Written on: 19/05/2013

They do what they promise. At first I was cautious having found worldfirst come through the internet... In the process of a house purchase I needed to transfer and exchange a large sum of Euros into GBP for a house purchase and did not want to rely on the mercy of my high street bank in terms of exchange rates. Worldfirst answered my call within three ring tones and from then on it was all plain sailing. They instantly replied by phone or email if I had a question. The money was transferred… Read Full Review

Report this review
overview