World First Foreign Exchange Reviews - www.worldfirst.com

★★★★★
4.8 / 5
95% of users recommend this
  • Speed of service

  • Customer Service

  • Value For Money

? Ask our helpful community of experts about this product or company
World First Foreign Exchange - www.worldfirst.com - Ask a question now

Media Gallery for World First Foreign Exchange - www.worldfirst.com

World First Foreign Exchange - www.worldfirst.com
World First Foreign Exchange - www.worldfirst.com
World First Foreign Exchange - www.worldfirst.com
World First Foreign Exchange - www.worldfirst.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★★☆☆☆

“World First USA Inc. - My Review”

Written on: 17/09/2013 by alumit (1 review written)

I have a son in an international university and I needed a way to pay collegiate expenses. The first bill I paid was achieved using ACH/e-check. To my dismay, the receiving bank charged 3.5% above the official exchange rate. For a transaction valued at $20,000 USD, I lost $700. A friend suggested I use World First USA, Inc. Their advertisement claims that the fee for international money transfer will be 0.7%W and that they would give you the exchange rate close to the official rate postcd… Read Full Review

Worldfirstforeignexchange's Response to alumit's Review

Written on: 18/09/2013

We’re really sorry to hear that you aren't happy with the rate you got for your latest transfer with World First. We pride ourselves on offering competitive rates, however sometimes, even if we make zero profit on a trade, we still find that competitors are prepared to offer a cheaper rate. Some companies are happy to give you an initial rate on which they will actually make a loss, quoting a price which is even lower than the rate that banks buy and sell currency to one another – called the interbank rate – which is inaccessible to the general public. They do this to get you on-board, and then will look to recoup their loss when you make your next trade. At World First, we don’t do this. We make our money by buying the currency from the banks at just above the interbank rate, and then selling it on for a tighter ‘spread’ than the banks are prepared to sell directly to the public. If another company decides it wants undercut the market rate, and make a loss on the trade in order to win your business with a view to increasing the spreads moving forward to get their money back, there’s not a great deal we can do as we always try to maintain consistent pricing levels. We pride ourselves on always quoting an honest price, keeping our relationships with clients as transparent and straightforward as we can, whether it’s their first transfer with us or the 51st. We noticed that you rated the speed of our service and our customer service levels with 4 stars here. Thanks for that, we’re glad you are happy with that area of our offer. We believe that authentic pricing, high levels of customer care and the speed of our transfers are amongst the most important parts of the service. We very much value your custom. If you would like to discuss the matter further please don’t hesitate to get in touch with one of the team here and we can look at ways in which we could win back your business.

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Fast and efficient ”

Written on: 14/09/2013 by Cemmerson (1 review written)

I've used World First on a monthly basis for the past four months and am very happy with the service and rates it provides. As I have to send money overseas every month, I have been on the lookout for a service which offers a good rate, is quick and easy to use, and World First meets all these criteria. I was impressed by the professionalism and personal service I received when I first used them and the fact I was given contact details to speak to anyone in the future if I had any problems… Read Full Review

Report this review
★★★★★

“Fast Professional Value”

Written on: 13/09/2013 by TexanIrish (1 review written)

First time using a third party outside my bank to transfer funds overseas. World first were faster, contacted me after I registered with someone I could later speak to directly (no waiting or menus to go through), and gave a much better exchange rate than my bank (3 cents better). Not only would I recommend them to a friend I have already done so. I like being able to see the trade online. Payment was simple with less fees than with my bank. There were no fees from World First. I wish I had… Read Full Review

Report this review
★★★★★

“Efficient and personal”

Written on: 09/09/2013 by v.jimenez (1 review written)

I did a transaction with World First after reading about them in a forum for foreigners living in the US. The rates they could offer me beat my other options hands down. During the transaction I had a couple of issues with my local bank and a World First agent was really helpful and even stretched the time I had to complete the transaction without any issue. In overall I am really satisfied with the service and will keep on using it and recommending it to my friends and relatives… Read Full Review

Report this review
★★★★★

“Great service”

Written on: 07/09/2013 by knleva (1 review written)

I signed up recently and only did a couple of transactions, but can already say that this service is very useful and saves money compared to any other place on the street. Overall dong transactions on Word First is reasonably easy and the rate is fixed for 20 seconds which allows plenty of time to make the decision. Delivery is also quick - both of my EUR lots were delivered to my UK account on the following working day. I would have enjoyed the set-up process to be easier i.e. one-click move… Read Full Review

Report this review
★★★★★

“Easy to set up and great customer service”

Written on: 05/09/2013 by msobie (1 review written)

Moving to the Uk from the US, I was looking for the least expensive way to exchange money on a recurring basis, I did my research with World First and its competitors and believe I made the right choice. The step by set guide on the website is easy to follow. The phone customer service for newbie questions is a benefit as I was unsure of how it all worked. I have already recommended this to my friends an family… Read Full Review

Report this review
★★★★★

“A very satisfied customer”

Written on: 21/08/2013

Have just used your transfer service for the first time. Efficient and very quick-money reached my bank account in France the next day!! My bank takes 3-5 days. A great asset is being able to see the live rates and accept when it reaches the required level-banks give a flat rate with no variations. The best rate applies also to however much you transfer whereas banks have a sliding scale. All this for the same fee of £10 as my bank. I shall certainly continue to use your service and will… Read Full Review

Report this review
★★★★☆

“Not blip free but happy overall”

Written on: 19/08/2013 by Fkeefe (1 review written)

WorldFirst isn't perfect what company is and we did have a few blips on the way to my transaction.But being able to iron out problems with them quickly was a plus and also them taking on board any of the suggestions I made. Dealing on line was very helpful but I could also get in touch on the phone with any questions I had. Dealing with a company like WorldFirst saved me money and would have no hesitation in dealing with them again… Read Full Review

Report this review
★★★★★

“Great customer service! ”

Written on: 19/08/2013 by bryonyrose (1 review written)

We are so impressed by the World First international transfer service, especially after trying to make transfers with both HiFx and Travelex, both of which were so bad we didn't complete the process. Right from the beginning everything was made easy - the website was clear and explained the process well, it was faster and cheaper than other services we had looked at, and the staff members whom we dealt with provided genuine customer service, making the registration process and transfer as easy… Read Full Review

Report this review
★★★★★

“Reliable, Fast, Best Rates”

Written on: 19/08/2013 by Nanstey (1 review written)

Will never use the commercial banks again for transferring currency. World First offers excellent close to real time rates, far better than the banks, gets the money to the account on time, no bank charges seem to be levied on the other side so you are transferring exactly the amount you intended, charges are minimal and the service you get is outstanding, including webchat. Website is very easy to use. All in all I am a fan… Read Full Review

Report this review
★★★★★

“Easy Does It”

Written on: 15/08/2013 by AdrianBurch (1 review written)

Recommended by word of mouth (which always is best). I was initially a little worried about doing it ( I am a seriously older silver surfer), but was reassured by the presence of live chat if I had problems. But, it all worked brilliantly - easy registration and smooth transfer of money from A to B. VERY professional service provided which I couldn't fault. Furthermore very impressed by being able to register ahead for exchange rates so that I don't miss out on an improving situation. I am now… Read Full Review

Report this review
★★★★★

“Fantastic easy to use service.”

Written on: 14/08/2013 by DJMount1974 (1 review written)

I've just started using World First and the service was easy to set up and is far less expensive then just doing the transaction through my bank. I highly recommend the service… Read Full Review

Report this review
★★★★★

“Foreign Exchange without Problems”

Written on: 14/08/2013 by CaptDave (1 review written)

I have found World First to be very efficient and helpful in all respects before I had my salary paid into a Bank and then my Building society. Now I have it paid to World First and then my nominated account it is faster and cheaper for me I would recommend World First to anyone… Read Full Review

Report this review
★★★★★

“FOREIGN BANK PAYMENT”

Written on: 04/08/2013

I saved £15 bank charges by using World First rather than my own bank to make a payment to a bank in China. I received 2 telephone calls from a World First employee who was allocated to deal specifically with me when I first set the account up to make sure that everything was ok. I would definately use World First again and I would recommend them to anyone else needing to make a foreign payment… Read Full Review

Report this review
★★★★★

“Great!! ”

Written on: 25/07/2013 by barrymm (1 review written)

It was easier than I thought and from 17000AUD to GBP I got £450 more than my bank would had given me. SOOOO HAPPY :)… Read Full Review

Barrymm's Response to barrymm's Review

Written on: 25/07/2013

also only took 2 days from start to finish :)

Reply to this comment
Report this review Read 1 Comment
★★☆☆☆

“Lost their way!”

Written on: 24/07/2013 by NeilCob (1 review written)

I've been a customer of World First for three years doing occasional transfers to France. I have to say I am not best pleased with them now. I had a good contact there for three years who at first I was told was on holiday then before I got to speak to him again I was told he had left and did I want to use their online system! Not really, I'd rather speak to someone thanks which was the idea when I signed up. Rates are still better than Natwest but I feel they're getting a bit greedy now and… Read Full Review

Worldfirstforeignexchange's Response to NeilCob's Review

Written on: 25/07/2013

We’re sorry to hear that your recent experience wasn't up to your expectations. At World First we try very hard to make sure that we’re always finding new ways to make the process of sending money overseas as simple and efficient as possible. That’s why we introduced the online system, so that our clients can access their accounts 24/7, even during the time when our offices are closed. Of course, we are still more than happy to work with you by phone. Our relationship managers are always on hand during office hours and will be able to help you with any enquiries or transfers you’d like us to take care of. Sometimes our staff do move on, but we can quickly set you up with a new contact and we’re confident that all of our team will provide the same high standards of support and service that we expect here. We’d very much appreciate the chance to talk through your grievances directly, so if you have the time please do get in touch and we can go through what it is you’d like us to improve. Kind regards, the World First Team

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Easy & Efficient currency exchange and transfer”

Written on: 13/07/2013 by greenbedat (1 review written)

Good contact, easy transaction by telephone, changing GBP to euros and despite my clearing bank delaying my payments to First World, all otherwise worked perfectly and the euros arrived exactly as the deal, without deduction, in my french bank account absolutely on time… Read Full Review

Report this review
★★★★★

“Easy money transfer with great savings”

Written on: 13/07/2013 by mrtomstone (1 review written)

I recently made a transfer from the UK to Thailand. The rate I got was miles better than that which I usually receive with a debit card cash advance, over the counter. I can't believe the difference, I wish I had known about World First sooner. Setting up my account was very easy and all the staff I encountered were very helpful throughout the transfer process… Read Full Review

Report this review
★★★★★

“Forex made Easy”

Written on: 24/06/2013 by Gavin1 (1 review written)

This was my first experience using an online foreign exchange service and after researching available providers, chose World First ( London, UK ) . From both e-mail and telephone exchanges I found them to be very easy and professional to deal with. From the setting up my account to the initial transaction, all was handled with security and accuracy being paramount. There are no hidden fees and the rates of exchange are first class!! Confirmations, showing all the trade details , settlement… Read Full Review

Report this review
★★★★★

“Retrieving Euros from sale of property”

Written on: 19/06/2013

Aged 81, I decided to sell my apartment in The Hague, Netherlands, that I had inherited from my Dutch aunt in 1998. The sale was fairly difficult, but went through OK in the end. Then I had the problem of bringing the "bacon" home. Being a subscriber to "Money Which", I checked with their advisers, who recommended World First, amongst others. I contacted some of them, but World First was the one that impressed me the most, so I went with them. My Dutch bank seemed to make every thing so… Read Full Review

Report this review
overview