Written on: 17/05/2011 by b00st3r (1 review written)
very bad shop, constantly lied about sending the phone laying on the week ahead.
the answers did not respond, sometimes confused orders.
not suggest here that any order.
lost for a month at the store your product and has not received as a result demanded a refund. (read more)
Written on: 12/05/2011
Last year I ordered a Garmin from Handtec (cheapest around by far) and was delivered on time. A few days ago I had to contact Garmin about an issue with it and they have asked for proof of purchase. I'd lost it!
I emailled Handtec explaining that I needed something I could forward to Garmin as proof of purchase and within 3 hours I had a reply with invoice attached as a pdf.
Absolutely fantastic customer service, I will definately use this company again!
My only wish is that they... (read more)
Written on: 07/05/2011 by alfonsolanka (1 review written)
I ordered a Garmin DAKOTA 20 together with some accessories from Handtec.
Living far away (Sri Lanka), the delivery in less than a week is quite astonishing! And that included the May 1st weekend on top of this.
Moreover, with high import duties and almost no package getting through 'uninspected', I had asked them NOT to include an invoice in the package (which usually ends up in a favourable estimation from the customs officers here). Handtec responded to this request, and, almost a... (read more)
Written on: 06/05/2011
I cannot praise the customer services arm of Handtech enough, in particular Carrie - a fantastic employee who made my communication with the company a pleasure.
I had issue with the purchase I had made and as a result of this had to return the goods I had purcahsed on two occassions, the final occasion for a full refund. I would have to say, the issues were not with Handtech but the very poor manufacture of the good purchased.
Carrie facillitated the whole process with charm, good... (read more)
Written on: 04/05/2011 by willie g (1 review written)
Excellent customer service, which makes a refreshing change, given some of the bad experiences I've had buying stuff off the internet.
Will definately use handtec.co.uk again!
Written on: 28/04/2011
Ordered straight after a bank holiday, with next day delivery, and received text message the next morning stating the time (to within an hour) I should expect delivery that morning. Turned up perfectly on time. Product is excellent and the price was by far and away the cheapest I'd managed to fine online. Thanks a lot! (read more)
Written on: 26/04/2011
Handtec; not a bad company & good prices, but severley let down by their delivery company, apparently next day means 'in 2 weeks time, despite appointments, and with no notice'.
Handtec customer service couldn't care less. (read more)
Written on: 22/04/2011
Good company, with responsive customer service, and excellent prices. Would be happy to order from them again in the future.
Perhaps one area of improvement would be to more clearly outline more clearly the repair process for those overseas customers who purchase phones. It is particularly important to know that a phone will be reapired swiftly and without hassle, should something go wrong. (read more)
Written on: 21/04/2011
Хорошие цены, некоторая задержка с отправкой. Все приемлемо, если запастись терпением.
Good prices, some delay in shipment. Everything is acceptable if a lot of... (read more)
Written on: 14/04/2011
I am a business user and I have ordered 4 handsets from this company over the past 3 months. Service was precise, goods delivered the next day.
I have contacted their customer services by phone and email for invoices and had a response within the hour on two occassions.
The only way that they could improve my experience as a business user is with a 30 day account, If I order another few handsets I shall be asking them for this.
Great service thus far.
Written on: 13/04/2011
ordered a phone first one was faulty rung up the day they recieved the faulty one back and they replaced it for next day delivery. Customer service excerlent. They were polite listened and did everything in there power to put things right. I would recomend them to anyone if you have a problem and you can find them call the handtec team. (read more)
Written on: 12/04/2011
Very nice store. Attentive staff. Good service. Store employees are going to meet to resolve any questions or problems when purchasing or delivery of goods.
Recommend. (read more)
Written on: 07/04/2011
Excellent service and products! Very good prices! (read more)
Written on: 05/04/2011
Excellent shop, good prices and quality, fast processing and delivery of goods! As a result, an excellent experience as a buyer! Recommend doubters buyers in Russia - buy from HandTec - great store!
Written on: 30/03/2011
Although I have not yet used the products purchased, I wanted to add this review to let others know how pleased i am with the customer service I recieved.
I ordered maps late Monday evening, theu were dispatched to me on the Tuesday and I have recieved them this morning, Wednesday. This is fatastic as i am travelling away this evening!!!
After asking if goods could be rushed for me, customer services sent me a very honest and accurate response. My goods were shipped in their normal time... (read more)
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