Handtec Reviews - www.handtec.co.uk

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★★★★☆
4.1 / 5
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★☆☆☆☆

“Shady operator”

Written on: 24/11/2013 by Handtec_victim (1 review written)

Terrible service. Took my money quickly enough, no intention to deliver the product, and when money was finally refunded, they shaved $30USD off the transaction via the currency exchange. Very dodgy. Before buying from them, have a quick search online for other unhappy customers, it appears this is really their business model. Caution… Read Full Review

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★☆☆☆☆

“bad bad bad service”

Written on: 13/11/2013

paid for the item using my card that is registered to my address, then get a email from them asking for id, passport & driver license sent to them, still no reply, so i emailed them asking them when will my item be sent out, there reply was we need some id, again i reply saying id has been sent, now no reply whatsoever considering this is the first time i have used them its not putting a good impression across, ebay & other sites are so much easier & with less hassle ever using handtec… Read Full Review

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★★★★★

“Happy with product and service - Don't believe Google! ”

Written on: 30/10/2013 by AshWarP (1 review written)

I'm not normally one for writing reviews, but I was very happy with the product I bought, the price and the service from Handtec and wanted to counter the blog you may see in Google searches saying that they're rubbish. I'm a cyclist and I decided to upgrade my Garmin (cycling computer) from an Edge 200 to an Edge 500 in August. I scoured the Internet to try and find the best price. I spotted the Handtec site, as they seemed to be the cheapest I could find. I hadn't heard of them before, so… Read Full Review

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★☆☆☆☆

“Realy Realy BAD customer service!”

Written on: 24/10/2013 by Alex22222 (1 review written)

Realy Realy BAD customer service!… Read Full Review

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Gwyrtdjhnrh's Response to Alex22222's Review

Written on: 17/11/2014

realy realy bad spelling lol bantz

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★★★★★

“Outstanding customer service and delivery”

Written on: 05/10/2013 by Retty (4 reviews written)

There are too many cowboys and poor service merchants promising great service and quality products. Handtec is the real deal and I would not hesitate to buy from them in future - in fact I would actively search out products that they sell when deciding which product to buy. Handtec sells hard to find items. In my case I simply wanted a genuine Samsung mobile charger to replace a broken charger. Could I find one anywhere else? Amazing but no. Handtec was the only place to come up trumps. I… Read Full Review

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★★★★★

“Dakota 20 GPSr”

Written on: 31/07/2013

Best price on web,very qick delivery.Reccommended.Went on internet for ages trying for agood deal .This was the best I could find. Delivey was the next day(to Northern Ireland).Using the GPO9My choice from several.(No extra charges to 'Highlads and islands' like so many dealers… Read Full Review

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★★★★★

“Garmin GPSr purchase at handtec.co.uk ”

Written on: 03/05/2013 by rosyapple (1 review written)

Bought a Garmin GPSr as an unsealed out of box item. It was cheaper therefore than a BNIB sealed item. Totally impressed with the customer service and the product which was 'as new'. It was delivered 2 days after the Sunday order. The day it arrived I notified the customer service that the package was missing some items that had been listed as included in the deal. The missing items went into the post and were delivered the following day. Impressive and the kind of service we want from… Read Full Review

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★☆☆☆☆

“REALLY REALLY BAD - STAY WELL CLEAR”

Written on: 23/04/2013 by energylevels (1 review written)

This company is really bad, they have £300 of my money and I have a faulty new phone, zero support, don't reply to correspondence and clearly do not give a TOSS they have supplied me a faulty phone DON'T RISK HANDING OVER YOUR HARD EARNED MONEY TO THEM… Read Full Review

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★★★★★

“Bluetooth Headphonesl”

Written on: 11/04/2013 by shosti (1 review written)

wanted a set of jabra HALO2,head phones. after a long search found them with handtec at the very best PRICE. so i decided to buy them at 12.15pm on 3-4-2013. to my great supprise they arrived at 10.15 am 4-4-2013 what can i say BUT, best PRICE, very best DELIVERY, and great SERVICE, told all my friends i will definitly purchase from handtec again my thanks to all at handtec yours patrick carpenter… Read Full Review

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★★★★★

“Several orders from Handtec - excellent!”

Written on: 02/04/2013 by DElsakov (1 review written)

I have ordered from Hantec several times and it was excellent! The customer support working great - all of my question have been closed easily. Unfortunately, one postal had not been delivered (has lost by Russian Post), but Handtec sent me another one and I have recieved ordered items! Negatives: - it is not possible to change / add something / update existent order - you should cancel previous order and create a new one; - the web search on website are not working good... As result, I… Read Full Review

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★★★★★

“My first dealings with Handtec - excellent”

Written on: 12/03/2013 by Seagull01 (1 review written)

I was looking to buy a Garmin Edge 200, but when I saw that Handtec.co.uk had the Edge 500 for not a lot more, and a good deal cheaper than anyone else, I had to go for it (impulse buy!). It was also so easy to pay through Amazon. After I'd placed the order, I searched and found a few poor reviews online about Handtec so I was a bit worried. When I received an e-mail to say my payment hadn't gone through (my fault - I'd selected an old credit card), I even considered cancelling. I'm so glad I… Read Full Review

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★★★★★

“Excellent ! ”

Written on: 05/03/2013

I had very bad experiences before to contact handtec, that's why I was 'over cautious' and a little bit concern. I must admit that from the very beginning, I explained to them my previous experiences and they were very kind(in particular Nick). I placed the order on 4/3/13 for a Samsung Galaxy Note II - LTE and I received it today (5/3/13) at 9:55 as promised and agreed with Nick. I am very satisfied with the service received from Nick… Read Full Review

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★☆☆☆☆

“Never received item or refund. Very bad customer service.”

Written on: 01/03/2013

I bought a Galaxy S3 and never received it. It's been almost a year and didn't receive a refund, I am being told by the customer service that the claim is still in process. Keep getting the same response as if nothing changed. I recommend not buying from them, cause if your item gets lost in the mail say bye bye to your money!… Read Full Review

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★☆☆☆☆

“I recently purchased a Motorola Defy from Handtec. ...”

Written on: 19/02/2013 by DoctorO (1 review written)

I recently purchased a Motorola Defy from Handtec. Within 24 hours of receiving the phone, it started to re-boot constantly. I contacted Handtec and they asked me to return ther device back to them at my cost. In otherwords - I had to pay the cost of return postage and insurance. This is sharp practice for a device that is essentially DOA. Worse than that, instead of just sending me an immediate (new) replacement, they informed me they wanted to 'repair' the phone. 5 days later, I was… Read Full Review

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★★★★★

“Great Shopping Experience”

Written on: 13/02/2013 by ValueVictim (1 review written)

Excellent, quick and efficient service. Great payment options: I was pleased that I could have used my Amazon account as a quick and easy way to pay. Goods were well packaged and in descent order… Read Full Review

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★☆☆☆☆

“Order never arrived”

Written on: 29/01/2013 by johnnybassoon (1 review written)

After ordering a keyboard and paying through the roof for next day delivery, a week later, I had to ring Handtec, who then explained that the item was not in stock, and 'may be arriving in 2 or 3 weeks'. No refund offered on my postage, no apology, and no clarification on whether i will ever actually receive the item. Avoid these amateurs… Read Full Review

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★★★★★

“Fast Delivery. Good Customer Service. Great Product”

Written on: 24/01/2013 by Arniegeddon (1 review written)

After reading numerous negative reviews about Handtec and reading through the comical website 'Don't buy from handtec.co.uk', I was slightly dubious about using the company. So the reason I did? Firstly you can pay through PayPal. Any company who offers this I am instantly more swayed towards using because of how secure the payments are. If the item had not arrived I could put a claim through PayPal and get my money back. Secondly, they were cheaper then the closest competitor by £30. I order… Read Full Review

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★☆☆☆☆

“bad customer qulity service”

Written on: 22/01/2013

I have ordered a pair of nokia purity pro handset and placed the order. The next day I received an email asking for more information: a photo of my ID or passport and the bank aothorization number. I gave this information, I could see that this ticket was processed (there is a mark on their website when a trouble ticket has been processed) but no reply. The next I called my bank and asked them to cancel the payment transfer… Read Full Review

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★☆☆☆☆

“I don't recommend buying for www.handtec.co.uk at all”

Written on: 25/12/2012 by loaykabli (1 review written)

I made my first order on the 17th Dec 2012 which was a 'Garmin Nuvi 3490LMT' GPS. In a week time I received the device but I bad condition as if its a second hand and not a brand new one. The device was partially damaged and has a black screen problem and the response to the physical touch was weak. Also, there a was a dent at the back of it. I tried contacting Handtec Customer Support but unfortunately no response or replies… Read Full Review

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★★★★★

“A great start to online shopping”

Written on: 09/10/2012

I was a bit apprehensive at first, as I felt more comfortable with bricks and mortar stores for high value items. After a fair bit of browsing / comparing sites hantec did instill me with confidence to buy. The live chat, with non scripted responses from real intelligent people, is a breath of fresh air and very much appreciated. The website was clear and easy to deal with lots of info and a simple no hassle purchasing procedure. My phone was delivered in less than 24 hrs for £7. - Very… Read Full Review

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