The Car People Reviews - www.thecarpeople.co.uk

★★★★★
4.6 / 5
2005
91% of users recommend this
  • Customer service

  • Value For Money

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★★★★☆

“Car Buying Experiance”

Written on: 16/02/2016 by bloo69 (1 review written)

Car People were recommended by my children who have both bought cars from them, found the sales man very knowledgeable about the car we were interested in and did not try to push us into buying it. Only down side was for us was the valeting, car looked immaculate but first time screen washers were used found windscreen was covered in wax/polish and had to be cleaned, otherwise it was a good experiance… Read Full Review

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★★★★★

“Excellent service”

Written on: 16/02/2016

Went to test drive a car I was interested in, and as coming from quite a distance, stated they would have everything prepared for me to take away if I was satisfied with it. Friendly staff, offered drink whilst waiting. Staff knowledgeable about vehicle, and kept paperwork straight forward and easy. A good experience all round and a call back from them to see if everything was going ok and did I have any queries. A pleasurable purchase… Read Full Review

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★★★★☆

“A good experience.”

Written on: 16/02/2016 by Jubbyd (1 review written)

A great experience from start to finish. Never throughout the whole process did I feel under pressure to buy a vehicle. We were left to look at cars at our leisure and when we approached a staff member they were extremely helpful and informative. The handover process was excellent and even though it was late on a Saturday and near closing time we weren't rushed through the paperwork. All our questions were answered and we drove away happy. This is the second car we have bought through the Car… Read Full Review

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★★★★★

“ Helpful, resourceful and happy.”

Written on: 11/02/2016 by McKinney488 (1 review written)

Very happy with the car purchased. Staff very helpful. Handover was done in good time and all information required was well explained. Any hiccups were rectified as soon as possible. Great service. Will recommend… Read Full Review

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★★★★★

“The relaxed way of buying a vehicle”

Written on: 09/02/2016 by Dewel (1 review written)

I called three times to "the car people" depot,and enjoyed looking around without someone bothering me on my final visit my wife and I were interested in the vehicle we eventually bought. I asked the salesperson for details on the vehicle and he promptly got the car on the computer with all the details when I said I was interested he went out and fetched it into a vehicle bay for us to look around,he stood well back and let us inspected all around, not once did he bother us which we liked,once… Read Full Review

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★★★★★

“Excellent service”

Written on: 08/02/2016 by LolaTennant (1 review written)

Went to look for a new car expecting it to be very stressful from arriving we were introduced to our sales person and from start to finish our experience was second to none after picking the car we wanted being told we could collect in two days which surprised us When we went to collect we had help to tax our new car and given help when needed all staff were very helpful so thank you car people Wakefield… Read Full Review

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★☆☆☆☆

“Awful experience!”

Written on: 08/02/2016 by Jamarcus145 (1 review written)

Went to the company due to them being the closest and the great reviews..... What a mistake, absolutely no communication they only person I could get anything out of was a lady in customer services who tried her best.... They were so unhelpful didn't get in contact in one week until I started to complain, took a deposit aswell online it says no deposit ... Overall awful experience Never again!!!!!!!… Read Full Review

Thecarpeople's Comment

Written on: 08/02/2016

Hi really sorry to hear about this, we'll make sure your feedback gets passed onto senior management for review. Regards to the deposit, we can offer finance with nil deposit, however we still require a £200 deposit to take the car off sale, which will be refunded back to you once we have received the funds from the finance company.

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★★★★★

“Helpful and informative”

Written on: 07/02/2016 by SalB256 (1 review written)

Went to look around no intention of buying a car, ended up test driving a Qashqai and buying it. No pushy sales man but a guy with a lot of knowledge and patience especially when I took it for test drive. He helped me weigh up the pro's and con's of a smaller car and the one that I bought talked a lot of sense. Easy process of sorting paperwork out, collection date sorted, couple of phone calls from customer services prior to collection all friendly and helpful. Shown how everything worked my… Read Full Review

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★★★★☆

“Changed our car”

Written on: 06/02/2016 by 146Cormier (1 review written)

Changing the car is not the best thing for me to cope with. Letting go of the old one is hard even though a new, updated version comes into life. The staff were very helpful. The process was smooth and efficient. It was good to be able to walk around all the cars untroubled. The only downside came at the changeover. It was rather rushed. It felt like they wanted to get onto the next buyer quickly. Rather like a production line. A little more personal contact would have been… Read Full Review

Thecarpeople's Comment

Written on: 16/02/2016

Hi there, many thanks for your feedback. Great to hear you had a smooth and efficient experience. With regards to your feedback on the handover, due to the volume of cars we sell, we have a dedicated handover department to ensure you're fully familiar with your new car and sign any relevant documents. We operate on hourly appointments, which we feel is enough time to go through everything. If the handover was completed well within the hour, we would like to investigate this further and would really appreciate it if you could provide the reg number of your car so we can trace you back on our system. Thanks again.

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★★★★★

“car buying experience”

Written on: 05/02/2016 by Ana365 (1 review written)

We had been looking for an almost new ford focus for a while.we decided to go to car people where we were greeted and told where to look for what we were looking for .there were plenty to choose but we found the one to suit us .we found a sales lady who was very polite not pushy but very thorough she took us for a test drive .good part exchange everything went well most impressed will defiantly come again all sorted in just a few days… Read Full Review

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★★★★★

“So easy to do business with!”

Written on: 04/02/2016 by AudrinaJohnson277 (1 review written)

My new car is lovely! The process of chosing it, paying for it and collecting it was so easy and painless! Would i recommend Car people to a friend? I already have!! Great service from start to finish! … Read Full Review

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★★★★★

“The Great Car People”

Written on: 04/02/2016 by Annabel149 (1 review written)

Was so easy and quick. The staff were very helpful throughout the whole process from beginning to end. Would definitely recommend them to anyone… Read Full Review

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★★★★★

“Smooth transaction - great car!”

Written on: 03/02/2016 by paulladley (1 review written)

My wife was recommended the car people by a friend and bought her vehicle from them back in september. I decided to part-exchange my C4 and was offered a fair price by the car people which i then used to purchase a 13 month old Ford Focus estate from them. I love the car and the simplicity of the smooth professional transaction. All good and highly recommended… Read Full Review

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★★★★★

“Customer Service- Excellent, Car Financing- Fantastic ”

Written on: 02/02/2016 by ama1958 (1 review written)

I had very excellent support in buying my car especially with the finance. I told the agent what I wanted and could afford and she found me what could meet my pocket. I was also impressed my the customer service that was provided to me and my family and how all paperwork was handled when I came in to collect my car. My family was very happy with the service that they made our dreams come true. I would always recommend Car People to friends and family. Before the purchase, everything was… Read Full Review

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★★★★★

“good after service”

Written on: 02/02/2016 by McClearymx23 (1 review written)

Bought the car last April 15 when we tried the test drive the battery was flat. We asked for it to be changed. Apparently they charged it and tested it and it was ok but we did not realise they had not replaced the battery.AS the car was so clean when we picked it up my daughter is at university and it broke down 10 months later with the battery being th fault we rang customer services after some negotiations even though the battery was not covered on the warranty the agreed to pay some… Read Full Review

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★★★★★

“A car dealership you can trust.”

Written on: 30/01/2016

We have just part exchanged our Ford Galaxy with the Car People and got an excellent deal on a twelve month old Ford Focus Ecoboost Their part ex value was far better than any other dealership. This is our second car from the car people and we felt confident in returning to them. The claims made by the TV advertisement are correct. You can look around the car show ground without a salesman breathing down you neck unlike some of the main dealer showrooms. When we wanted advice someone was there… Read Full Review

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★★★★★

“Fantastic smooth”

Written on: 29/01/2016 by Ahmad314 (1 review written)

Such an easy experience will recommend to all my friends to buy a car from here. Five stars… Read Full Review

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★★★★★

“Good Experience”

Written on: 29/01/2016 by MadelineVaughan237 (1 review written)

We went to the Wakefield show room on two occasions as the car we required needed to tick a few boxes i.e room for growing teenagers and a disabled passenger. On first visit we tried alot for accessability, the sales man had the patience of a saint, nothing was too much trouble. We didn't purchase on that occasion but felt comfortable about returning, which we did two months later. We knew what we were looking for and made a purchase. Part exchanging our vehicle was easy and 4 days( due to my… Read Full Review

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★★★★★

“this is how to buy a car.”

Written on: 29/01/2016 by Aydena373 (1 review written)

The whole experience from initial viewing to final handover was simple and fun. Tha salesmen were polite, knowledgeable and had a sense of humour. No one hassled you, but were available if you had any questions. The handover was very thorough, and every detail of the car was explained until i was satisfied that i knew everything was working. I will have no hesitation in returning to the car people… Read Full Review

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★☆☆☆☆

“Disgraceful”

Written on: 28/01/2016 by enBender4 (1 review written)

Arranged to pick up replacement car having agreed trade in deal. Just before handout I was told that the car I was trading in had a fault and they would have to drop the price. I walked away as there was no fault and I traded the car in with a reputable company without any issues… Read Full Review

Thecarpeople's Comment

Written on: 29/01/2016

We're sorry to hear about your disappointment in your trade-in value. We'd be grateful if you could provide the reg of the car you wanted to trade in so we can investigate. Thanks.

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