The Car People Reviews - www.thecarpeople.co.uk

★★★★★
4.6 / 5
2473
92% of users recommend this
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  • Value For Money

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★★★★★

“A great way to buy a car”

Written on: 19/01/2017 by 395Egan (1 review written)

This was my second purchse from the Car People, and I must say it is hard to see what they could do better. From the hassle free browsing to comprehensive handover, was all slick and all done around me. I was even given a natty Auto Glym gift pack as being a repeat cutomer, which was the cherry on the cake. We did have to wait a short while to be served, but I was told they sold 45 cars that day, so they are obviously doing something right. There was plenty of staff, but all tied up… Read Full Review

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★★★★★

“Simple and hassle free car buying experience! ”

Written on: 19/01/2017 by Thorpie1792 (1 review written)

Second car I have purchased from The Car People and just like last time it was a quick and easy process, no pressure. Thanks again… Read Full Review

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★★★★☆

“stress free”

Written on: 17/01/2017 by goSkinner1950 (1 review written)

First time buying from car people, totally stress free. Fantastic service, great cars and not bad prices. Would totally recommend… Read Full Review

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★★★★★

“My second purchase from The Car People”

Written on: 16/01/2017 by Gregwaller (1 review written)

Having bought from this company before I was more than happy to pay them a visit when I was looking for a new vehicle. Once again I was not disappointed. The staff were friendly and knowledgeable and not once did I feel pressured to buy from them. I opted for a Nissan Qashqai, it was very keenly priced and they had approximately 15 models to choose from which was very helpful seeing all the different models, trims and colours side by side. I made it clear that I would not be buying any… Read Full Review

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★★★★★

“Selection, Purchase and Collection of car”

Written on: 16/01/2017 by Seth2010 (4 reviews written)

After having been ripped off by another car supermarket company, I was quite nervous dealing with another, but their reviews were good so I did it. I am so glad that I did too. The initial call and finance application were straightforward and efficient as was the searching on their website for potential cars that interested me. I initially dealt with one of their agents that was Sheffield based and he ran a lot of quotes for cars of interest, mostly returning them immediately after getting… Read Full Review

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★★★★★

“Repeat customer”

Written on: 13/01/2017 by 8rewer (1 review written)

Repeat customer to the Car People - not just due to price, but due to the staff really caring. Patient, not pushy, interested in what you have to say... third car bought from the Wakefield branch and will return in future. … Read Full Review

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★★★★☆

“Very pleased with service”

Written on: 13/01/2017 by Snowxv392 (1 review written)

I had a very easy experience with the car people. My only issue would be that the handover took quite awhile but apart from that everything was great!… Read Full Review

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★★★★★

“They really are the car people”

Written on: 12/01/2017

Great customer service from the moment I arrived, no hassle or pressure sales just a friendly greeting and helpful advice in which area I needed to be heading for the viewing of my vehicle type. No further contact or following me around like most showrooms. Found a suitable vehicle approached the staff and from there on they took control quickly, efficiently and with no pressure to make the sale. Everything was explained thoroughly and no jargon or hard pressure for additional services. Hand… Read Full Review

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★★★☆☆

“Good car but lost locking wheel nut and didn't let me know”

Written on: 07/01/2017 by 471Pearson (1 review written)

I got a really nice car from them price was ok but when came to paying got told was t allowed to use a cheque by cheque I Kent cashiers cheque that was the first problem second problem was the locking nut they told me that they had misplaced it but what was the case was they had lost it but they told me the next day they would bring me my locking nut but they seemed to think that I wasn't there and they could ignore me and after spend time riniging them they told me that they were going to get… Read Full Review

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★★★★★

“Easy hassle free,trouble free,car buying. ”

Written on: 04/01/2017 by Mini2017 (1 review written)

Used the website to find vehicles interested in. Called in to Manchester showroom to test drive vehicles immediately, no waiting. The sales advisor explained all details and history of car. Valued my part exchange and offered finance options. No hard sell just very easy transaction. Customer services were great checking to see if everything was ok with my purchase. I would recommend the car people to my family and friends… Read Full Review

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★★★★★

“Sportage ”

Written on: 02/01/2017 by Frostev435 (1 review written)

Treated myself to Kia sportage over Christmas. Fantastic service from the Car people. Very happy with the car. Drives smoothly and 1 jealous daughter… Read Full Review

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★★★★★

“Fantastic experience ”

Written on: 31/12/2016 by Taza46 (1 review written)

Had a fantastic experience. Went with no idea what car and just wanted to look around to decide. Was not hounded was allowed to look at my lesiure. Decided on a car went home to research n could not find one near the same spec and price. Next day decided to proceed. No pushy salesperson just sound advice and respected my decisions. Car I now have is lovely and still the aftersales teams are impressing me with courtesy calls. And overpaid with deposit and got it back in the next days post. … Read Full Review

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★★★★★

“Very sound”

Written on: 29/12/2016 by Malonepz398 (1 review written)

Very sound experience with the car people - no attempt to 'upsell' or convince me I needed anything that I didn't. Customer service was fine and the car is as described. Would happily recommend to others… Read Full Review

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★☆☆☆☆

“A bad experience with Car people ”

Written on: 29/12/2016 by MacKaydi83 (1 review written)

I bought a VW Tiguan Tdi from Car People... a lovely car but a little disappointed with economy on the shorter runs. These cars are supposed to be inspected prior to sale for quality. I found that the rear parcel shelf had been damaged by a previous owner and i asked that it be replaced. The handover person said that a new one would be ordered and he would ring me the following day.... he didn,t. When I rang him and asked him why he hadn't contacted me he said that he had been "too busy". A… Read Full Review

Thecarpeople's Comment

Written on: 30/12/2016

Thanks for taking the time to leave your feedback and really sorry to hear about your experience. As a company, we take great pride in offering a hassle-free service from start to finish and are disappointed that these expectations were not met in your experience. We take such feedback very seriously and have raised this with the handover manager for review.

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Raffles2's Comment

Written on: 30/12/2016

Thankyou for a prompt reply. I think I was more saddened than angry as I expected a far better service from a well reputed dealer. The handover manager at Wakefield actually prompted me to write this review so that these highlighted issues could be improved..

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★★★★★

“Friendly, efficient & helpful”

Written on: 29/12/2016 by IsaacEdwards (1 review written)

Purchased from Wakefield. He was very helpful, explained things fully and made sure we understood the selection of finance/gap insurance/warranty etc. He was knowledgable about the vehicle. He was friendly and had great people skills. Finance arranged without a problem and the handover (by a young lady who's name I cannot remember sorry) was efficient, and well explained. I would certainly recommend your services to anyone - it was our first experience buying through the car people, but it… Read Full Review

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★★★★★

“Brilliant service and sales advisors ”

Written on: 28/12/2016 by DamonPennington488 (1 review written)

Brilliant experience, car people looked after us and ensured that we knew and understood everything whilst buying the car. I couldn't be more happier woth the service!… Read Full Review

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★☆☆☆☆

“DONT GO TO CAR PEOPLE”

Written on: 24/12/2016 by diggyday (1 review written)

I traded an Audi a1 for a skoda fabia.BIG mistake.salesperson didn't tell me the skoda only had 1 key.i found out when I got home.i paid deposit then went for skoda 2 days later.In the handover my £6100 I was due back was not mentioned to me,I had to ask the salesman and then lo and behold it wasn't even there for me,they would post it in 5 days to me.you would think they would have had it ready for me on the handover.They never told me about the wait in getting my cheque when I left the… Read Full Review

Thecarpeople's Response to diggyday's Review

Written on: 28/12/2016

We are sorry to read about your dissatisfaction with our service and your unhappiness with the car. Our sales process is designed to give customers the freedom to consider before purchasing, we supply a lot of information about our cars and offer multiple test drives. Unfortunately, there are occasions when seating positions become uncomfortable over time and it is a shame this has happened in this instance.

Buying a used vehicle is slightly different to buying most other items. Once a customer has taken delivery of a car they become and additional keeper and if returned we have to redo our rigorous testing, even if it is a short period of time. This is our due diligence.

These checks do carry costs and an additional keeper can affect the value which is why when you looked to exchange the car, even after a short period of time, there were costs involved.

If we can be of any further assistance please feel free to call us.

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Diggyday's reply to Thecarpeople's Comment

Written on: 28/12/2016

Load of bunkum.i have got in touch with citizens advice bout the situation.NOT HAPPY.season of goodwill don't think so.

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★★★★★

“Car People Supermarkets”

Written on: 24/12/2016 by Milo489 (1 review written)

Having family that had purchased cars from the Car People before and were very happy I decided to pop along when my old vehicle was getting tired. After meeting some very polite staff and then browsed round the car section which I favoured I went to see a salesperson. After a few details were taken and a quick check on my vehicle I was test driving the car I liked most. Before I knew it I was in heaven and before long signing on the dotted line . The whole process was very enjoyable thanks to… Read Full Review

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★★★★★

“Excellent experience ”

Written on: 23/12/2016 by Willislc122 (1 review written)

This was my first experience of buying a vehicle from the Car People and I have to say I was pleasantly surprised. Vehicle was priced competitively and the service was second to none. Time to look around without been pressured which was nice. Part ex price was fair and all the pricing was transparent. Overall feel like I got a good deal. Bought one of the cheaper cars on the forecourt however was treated as if buying a brand new expensive vehicle. Handover was smooth and a good vehicle… Read Full Review

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★★★★★

“Smoooooth”

Written on: 22/12/2016 by JollyMatlot (1 review written)

Saw an amazing price online for a new Citroen Cactus with £6.5K off list for a month old and 4 miles on the clock, from making an enquiry to pick up was hassle free, everyone was helpful and amazingly no pressure the only downside is I had to visit site twice once to test drive and sign finance agreement and second to pick up, As I live 150 miles away it was an inconvenience but compared to the money I saved it was worth it… Read Full Review

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