The Car People Reviews - www.thecarpeople.co.uk

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★★★★★
4.6 / 5
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★★★★★

“Excellent staff and service”

Written on: 14/02/2015 by 223Cooper (1 review written)

Very professional service, happy to let us test drive and even thought the car we drove wasn't suitable, they arranged for another to be delivered from another branch. Pick up service was straightforward, staff helpful, car had a slight issue with the passager seat, this was rectified immediately before we drove home Would definately use again… Read Full Review

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★★★★★

“Great and easy car buying experience”

Written on: 10/02/2015 by Horton48 (1 review written)

After deciding to buy a new car we went straight to the car people to look at the extensive range they have on offer. We were greeted by friendly but not pushy staff who were very knowledgable and helped us decide which car would best suit our circumstances. After sitting down and getting a valuation for our own car and a quote on finance we decided that we would have a look elsewhere but return the day after. The morning after we received a courtesy call stating that if the car was sold the… Read Full Review

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★★★★☆

“Easy, Friendly, Efficient”

Written on: 09/02/2015 by Rclo (1 review written)

No annoying sales push, no nonsense approach, friendly staff,, clean car, process of sale easy, pick up time specified, not kept waiting - just could have done with a bit more petrol, was keeping my fingers crossed when driving home!… Read Full Review

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★★★★☆

“I've waited years to buy my dream car , and bought it...”

Written on: 07/02/2015

I went to view a beetle at Wakefield branch, I was shown around 2 cars I felt the sales man was not pushy and felt he was being honest with his review of the vw. I must admit I wish he had reminded us that the tax was due on the car and it was near the end of the month, as we taxed it on 26 th meant we lost a month tax but I suppose we should have realised. We had minor issues which were resolved at sheffield branch without us having to trail back to Wakefield. The service had been done but… Read Full Review

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★★★★★

“Great customer service”

Written on: 06/02/2015 by Madden317 (1 review written)

Good customer service, sales staff were not pushy Picked car up following day… Read Full Review

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★★★★★

“Does what it says on ads!!”

Written on: 06/02/2015 by wldicko (1 review written)

I have used both Wakefield and Sheffield sites in the last 6 months. I knew which make and model I wanted on both occasions and was ready to buy (test drive permitting). My experience at both sites was no hassle trouble free buying. Would recommend… Read Full Review

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★☆☆☆☆

“Sold a fake”

Written on: 06/02/2015 by Yadira385 (1 review written)

I bought a car which was advertised and sold to me as a Audi TT Quattro, however to my horror I have found out that the cat I have is not a Quattro. The solutions the Manchester branch have offered me are unreasonable. I strongly recommend you get the spec of your car checked out as you cannot rely on the Car People to have done it… Read Full Review

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Jonseaman's Comment

Written on: 07/02/2015

We are very sorry the mistake was ours and we have offered a full refund or compensation to keep the car

Unfortunately we don't have an identical car to swap to and we can't retro fit Quattro which is why we've offered a full refund even after two months usage

Jon Seaman

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★★★★★

“Fantastic service”

Written on: 04/02/2015 by 211Goode (1 review written)

The service i received was fantastic the sales people were not pushy and allowed me to test drive a number of cars to help me make mind up on which car i wanted . I did leave knowing that i had mad… Read Full Review

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★★★★★

“Fantastic Service Highly delighted”

Written on: 04/02/2015 by Keller446 (1 review written)

I am highly delighted with every aspect of buying my car from Car People, I was given the freedom with no pressure to look round the car I wanted to. I was given all the details and information I needed re part ex and how this works through the online chat facility. I went through all the options with the salesman, who was very thorough. Came to an agreement, the finance was all well organised. I was kept in the picture with a phone call. When I collected my car the hand over person was… Read Full Review

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★☆☆☆☆

“Poor Communication and Strong sales tactics”

Written on: 02/02/2015 by BigBug2902 (1 review written)

I have had to change my car as I need a larger car so after looking around I decided to test drive several cars - the staff at Car People Ashton were fine but following my test drive I had a text from the sales office to tell me they had a definte sale for the car I had driven and I had to act fast. As I was only test driving various cars at present I wasn't too bothered so ignored the text. The next evening I received a call from the main sales office and a young snotty kid wanted to know why… Read Full Review

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Jonseaman's Response to BigBug2902's Review

Written on: 07/02/2015

I am very sorry about the confusion. We were very busy and there was an overlap with customers looking at that particular car. We don't actually reserve cars until a customer leaves a deposit so it is a first come first served. It is harsh in this situation but only around half the customers that make an appointment actually come so we can't justify holding on to cars just in case. I will follow up on all your comments regarding the contact centre in Sheffield, we can listen to the calls and identify who you spoke to for internal training purposes

Very, very sorry and if you would like your new car servicing for half price (£50) when it is due please email me your contact details and I will send a letter to confirm

Thanks

Jon Seaman

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★★★★★

“Brilliant service cannot fault it”

Written on: 01/02/2015 by MiloPearson (1 review written)

It was a pleasure to buy this car no hassle from salesmen, a pleasure to deal with the staff at Manchester A1 service from start to finish… Read Full Review

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★★★★★

“Brilliant service”

Written on: 30/01/2015

Brilliant service, helpful and friendly. Totally delighted with the car. Definitely recommend to friends and family… Read Full Review

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★★★★★

“EXTRMELY SATISFIED CAR BUYER.”

Written on: 28/01/2015

This was by far the easiest and most satisfying experience I have ever had when searching for and buying a new car. The staff that I dealt with were pleasant and accommodating and nothing was too much trouble, I would definitely recommend the car people to friends and family… Read Full Review

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★★★★★

“Helpful. Professional and not pushy”

Written on: 25/01/2015 by JacquiWad (1 review written)

Fantastic experience. The staff are helpful but not pushy in any way. The service is extremely professional. The best car buying experience that I have ever had… Read Full Review

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★★★★★

“Efficient, simple service”

Written on: 25/01/2015 by Lauren82 (1 review written)

Having bought my third car from the car people, I knew what to expect. I was not disappointed. The staff were courteous and helpful without being overbearing. Extra services such as warranty were clearly explained but not forced upon me. I would not hesitate to purchase another car from the car people… Read Full Review

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★★★★★

“Great experience, really happy with my car!”

Written on: 24/01/2015 by Jcw91 (1 review written)

Excellent customer service, quick easy process and happy to help in any matter to help you have the best experience possible. The sales person was very helpful and understood what I needed and wanted from a new car. Would definitely recommend car people to friends and family! They are great at getting you a good deal and the best car to suit you! Can't think of anything about car people I don't like! Plenty of choice and explanations of price break downs clearly shown… Read Full Review

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★★★★★

“An enjoyable experience and an exciting purchase.”

Written on: 24/01/2015 by DonDonDonW (1 review written)

Having bought cars from The Car People in the past, I had expectations that I would receive the same professional, yet friendly, advice which would lead to the purchase of an exciting and satisfying product. Despite my preconceived expectations, I was not at all disappointed, and would go further to say that the service actually exceeded my expectations. There were a number of things that I found positive, which included: a relaxed approach by the sales staff which left me feeling valued as a… Read Full Review

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★★☆☆☆

“Very poor after service customer service”

Written on: 23/01/2015 by KatieArcher471 (1 review written)

I have bought a couple of times and really disappointed at customer service received would not recommend and would encourage not to buy from this company… Read Full Review

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Jonseaman's Comment

Written on: 07/02/2015

Hello, I am sorry to see you are unhappy would you like to email me so I can try and resolve your issues?

Thank
Jon Seaman

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★★★★☆

“Very pleasant experience”

Written on: 22/01/2015 by Alejandraq375 (1 review written)

Very happy with my experience with the car people. I didn't get hassled into buying anything and received helpful advice when I needed it. Would definitely recommend to a friend!… Read Full Review

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★★★★★

“Good experience friendly staff”

Written on: 21/01/2015 by manc74 (1 review written)

Went on a quiet Saturday morning but wasn't harassed by sales staff but they were close by in case you needed them. Salesman spent lots of time going through different cars and letting me test drive them. Once I chose a car I was given a good price for my car and offered extras like warranty but not pressured into buying them. On the day I picked up my car the lady was very friendly and helpfully spent time taking me through all the features of the car and ensured all was working before… Read Full Review

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