The Car People Reviews - www.thecarpeople.co.uk

★★★★★
4.6 / 5
1987
92% of users recommend this
  • Customer service

  • Value For Money

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The Car People www.thecarpeople.co.uk

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★★★★★

“this is how to buy a car.”

Written on: 29/01/2016 by Aydena373 (1 review written)

The whole experience from initial viewing to final handover was simple and fun. Tha salesmen were polite, knowledgeable and had a sense of humour. No one hassled you, but were available if you had any questions. The handover was very thorough, and every detail of the car was explained until i was satisfied that i knew everything was working. I will have no hesitation in returning to the car people… Read Full Review

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★☆☆☆☆

“Disgraceful”

Written on: 28/01/2016 by enBender4 (1 review written)

Arranged to pick up replacement car having agreed trade in deal. Just before handout I was told that the car I was trading in had a fault and they would have to drop the price. I walked away as there was no fault and I traded the car in with a reputable company without any issues… Read Full Review

Thecarpeople's Comment

Written on: 29/01/2016

We're sorry to hear about your disappointment in your trade-in value. We'd be grateful if you could provide the reg of the car you wanted to trade in so we can investigate. Thanks.

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★★★★★

“Highly Recommended”

Written on: 28/01/2016 by Billysue (1 review written)

Great website so can get a good idea of what you want to look at when you get there. Staff are very helpful and friendly. The showroom atmosphere is very relaxed and there is no hard sell. The after care is also very good… Read Full Review

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★★★★★

“Stress free ”

Written on: 27/01/2016 by hollyjayerichardson (1 review written)

Firstly I visited the Manc branch about a week ago, I had my new car within 2 days! The staff where flexible enough to help me with this as living 2 hours away was an obstacle! All the staff were friendly and laid back, this approach is fantastic as buying a new car is stressful at times. With a ride range of cars to look at on the courtyard you are more than gaurunteed to find a car that suits you, with great prices too I really can't see why you would choose another dealership!!… Read Full Review

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★★★★☆

“Friendly and helpful staff. Easy to look at vehicles...”

Written on: 27/01/2016 by ckBallard456 (1 review written)

Friendly and helpful staff. Easy to look at vehicles online with plenty of information. Good experience with trade in and purchase of new car. Light and roomy showroom, felt relaxing, lovely facilities and good to use your iPad and phone to sort out tax and insurance.everyone we met wanted to please and treated us kindly. nothing was to much trouble and we have been happy with the whole process. Even our dog was welcome… Read Full Review

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★★★★★

“Easy car buying”

Written on: 27/01/2016 by Perry1976 (1 review written)

Great experience when looking for and buying the car. Sales were very helpful, test drove the car. Signed the paperwork, was told 48 hours for confirmation of finance. Received the phone within 48 hours. Picked up the car which was all ready and perfect. Signed the forms and off we went. We all love the car and will definitely be coming back for our next one too!… Read Full Review

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★★★☆☆

“Great Sales Team but lacking in other staff! Not...”

Written on: 26/01/2016 by Bikerchica (1 review written)

We visited the car people on a Sunday afternoon, found the front of house team (Sales Staff) very helpful and allowed us to browse hassle free. Also they were very happy to us to test drive two cars of our choice so we could make our mind up. We found this a great service with no issues, until we actually wanted to buy the car. We bought our car on finance and had to wait up to 48 hours for a call in regards to this to see if had been accepted. I rang them the first day to see if everything… Read Full Review

Thecarpeople's Response to Bikerchica's Review

Written on: 26/01/2016

Hi really sorry to hear about this. We'd be grateful if you could provide the reg of the car you purchased so we can investigate this. We appreciate the feedback, thanks!

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★★☆☆☆

“Mot dat night mear”

Written on: 26/01/2016 by Whiteex142 (1 review written)

Bought my car 12 moths ago then it came to mot 3 days to mot car arguments over warranty that they sold me the wrong parts delivered had to get taxi to work no curtisey car offered.then pick car up on the Friday no apologise and one member of staff was so rude in front of is own sale staff then asked for customer service to ring me still waiting 10 days now think they need to look into there training program if that's the normal just one thing this should not reflect on all staff… Read Full Review

Thecarpeople's Comment

Written on: 26/01/2016

Hi sorry to hear about this. We'd be grateful if you could provide the reg number of you car so we can investigate this. Thanks.

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★★★★★

“Fantastic honest and friendly service”

Written on: 21/01/2016 by 458Christie (1 review written)

The car is fantastic, the Car People clearly take plenty of time and spend lots of money on the maintenance of their cars. The two cars my family have bought have had new breaks and tires fitted before we even saw the cars. On both occasions we weren't necessarily interested in buying but their honest and caring team really do give you great service and the best deal for you. Would definitely highly recommend… Read Full Review

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★★★★★

“A very welcome experience.”

Written on: 21/01/2016

Very happy about my recent experience of buying from The Car People. After having a very unpleasant time with another large car dealership, I was apprehensive this time round. I need not have worried, everyone was friendly and helpful and efficient. I would definitely recommend The Car People to friends and family and would not hesitate to use their services again… Read Full Review

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★★★★★

“Buying our new car.”

Written on: 21/01/2016 by TobiasPhillips (1 review written)

I found the car we wanted on line at Manchester depot and asked it be moved to Seffield, No problem, We checked over the car and bought it, The staff were very helpful, I would recommend the car people to frends… Read Full Review

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★★★★★

“Another happy repeat customer ”

Written on: 18/01/2016 by Andy.O12 (1 review written)

Bought from car people again this is forth car in 12 years and I just love what carpeople do best no hassle no pressure but still fantastic service....walked onto Wakefield site looking out for a newer car than 58 plate Mondeo ghia estate I already had looked round and found a few estates I were interested in approached sales man he was happy to help along with questions test drives and also valuing my trade in.Loved the deal he stacked for me job done car bought.Again the handover team… Read Full Review

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★★★★★

“excellent ”

Written on: 18/01/2016

I was really nervous about buying a car as I previously had a bad experience from another car dealership!! Car people staff have been lovely and friendly and have made this experience a whole lot better. I am really pleased with the car I purchased from them. I would definitely recommend them. When I went to pick up the car, they asked me if there was anything I wasn't happy with and showed me how to work anything I wasn't sure about. As I haven't passed my test that long and I'm not that… Read Full Review

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★★★☆☆

“Somewhat disappointed!”

Written on: 16/01/2016 by Manchester2016 (1 review written)

This is the fourth car we have bought from the Car People, and always felt they had been upfront and honest with us - also recommend to family and friends because of this! On this occasion they were only willing to offer £4500 for our trade in claiming that the car had to go to auction. Despite us believing it was worth more and trying to negotiate an improved offer, they were adamant that they could offer no more. So we were shocked to see our trade in on their forecourt at £6000, seven… Read Full Review

Thecarpeople's Response to Manchester2016's Review

Written on: 18/01/2016

Hi, really sorry to hear about this. Please could you provide the reg number of either the car you purchased or part-exchanged so we can pass this onto senior management for review? Thanks

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Thecarpeople's reply to Thecarpeople's Comment

Written on: 18/01/2016

We would also like to make it clear we are never intentionally misleading. On cars over a certain and age and mileage we do value them at auction disposal prices due to the fact that our pre sale checks are so demanding. There are occasions when these cars meet our criteria and we are able to retail them.

We are sorry this has happened in your case but please feel assured that the price offered will be higher than any independent Car Buying Service and we certainly did not intend to mislead you.

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★★★★★

“We have bought several cars from Car People so we...”

Written on: 16/01/2016 by Kimmiwoo (1 review written)

We have bought several cars from Car People so we obviously enjoy dealing with them. The staff are very friendly without being over the top, you are left to wander around at your leisure without being pestered all the time. When you have decided on your purchase you are helped through the whole process kindly and efficiently. Altogether buying the car is a pleasant experience. The only slight negative I have experienced is the hand over, although this is not a criticism of the staff themselves… Read Full Review

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★★★★☆

“Easy,Simple,No Hassle”

Written on: 15/01/2016 by Spencernu480 (1 review written)

The process was easy and simple and delighted with my purchase. Definitely recommend to others thinking of buying and financing a car… Read Full Review

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★★★★★

“Nice and simple hassle free”

Written on: 14/01/2016

Great place to buy a car from, no pressure selling. Gave me a price for my car over the phone and thats what i got. Everything was nice and straight forward and clear to understand. I will definetly be looking here first for my next new car in the future… Read Full Review

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★★★★★

“Hassle free viewing”

Written on: 14/01/2016 by Baggieman1968 (1 review written)

The one thing I like about the Car People is they leave you alone whilst you view their stock of vehicles, unlike some companies. This was the fourth time I have purchased a car from them and have never had a problem with any vehicle. I have the Staff at the Sheffield 'store' knowledgeable, fair and honest and would have no hesitation in using that 'store' again or recommending them to friends and family… Read Full Review

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★☆☆☆☆

“Warranty ”

Written on: 13/01/2016 by Ahmad330 (1 review written)

I will never deal with the car people again the warranty is a joke and they don't make records of the calls you have gave them about the problems with the car so now my warranty has now expired but I made the call 7/8 months into it I'm still waiting for the call back !!!… Read Full Review

Thecarpeople's Comment

Written on: 14/01/2016

Hi sorry to hear about this. All of our calls are recorded so we'd have no problem tracing back all calls you have made to our site. Please can you provide the reg number of your car so we can investigate this? Thanks

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★★★★★

“EXCELLENT CAR BUYING EXPERIENCE”

Written on: 13/01/2016 by McCarty180 (1 review written)

I recently purchased a car from The Car People and I couldn't fault the experience at all. We were not pressured at any point into making a decision and requested to view a number of vehicles before making our choice. Each time a new vehicle was brought to us, the salesman would leave us to look around which was great. I test drove the two and again did not feel under any pressure to purchase. The two vehicle specs were compared side by side to assist in our decision making and finally I… Read Full Review

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