The Car People Reviews - www.thecarpeople.co.uk

★★★★★
4.6 / 5
2151
91.7% of users recommend this
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  • Value For Money

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★★★★★

“Car people sheffield”

Written on: 06/08/2016 by Richard1303 (1 review written)

What can I say , fantastic customer service , very knowledgable sales team (always with a smile)after sales is by far one of the best in this country "and one last thing the vehicles they sell are always excellently prepared and presented Well done sheffield car people and thank you !… Read Full Review

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★★★★★

“Excellent purchasing experience”

Written on: 06/08/2016 by Morrisonkn469 (1 review written)

Excellent service - from the girl in the call centre to the salesman to the handing over chap. 5 star service. This is my 1st purchase from the car people ( change my car every 2 years ) and have dealt with lots of car dealers etc but none have been close to the service I received from the car people staff. Again 5 out of 5 well done… Read Full Review

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★★★★★

“like in the song only the best”

Written on: 06/08/2016 by Adamsky1967 (1 review written)

as when you go looking for any thing to buy you get hassle and pushy sales people which we all dread but not at the car people it was quite a refreshing change the staff were polite and helpful apart from that the car I bought from them is excellent and I would recommend them to my friends when looking for a car. thank you and good night… Read Full Review

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★★★★★

“the car people ”

Written on: 05/08/2016 by KailynBrennan (1 review written)

a very pleasant experience no pressure sales and very polite and helpful I would use again definitely even brought a car from another branch for me… Read Full Review

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★★★★★

“Great”

Written on: 04/08/2016 by Jimillingworth (1 review written)

I was looking for a new car for a while and decided to look at car people Wakefield, I'd already seen the car I wanted on there website so went straight to it and looked around it, I had no hassle from salesman so I had to go get one and ask for a test drive which went great I got great advice about the car and finance, I knew then and there I was going to get the car and picked it up the following Saturday, overall it all went smoothly and would recommend family or friends and will go there… Read Full Review

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★☆☆☆☆

“Terrible Service”

Written on: 04/08/2016 by PaulRobertTaylor (1 review written)

Terrible service from lost paper work to lots of unreturned phone calls. given the wrong finance paper to sigh waited over 2weeks for car to be ready and when I finally have the car problems with the a noisy clutch from day one and there not doing anything about it My advice go somewhere else … Read Full Review

Thecarpeople's Response to PaulRobertTaylor's Review

Written on: 05/08/2016

Thank you for taking the time to leave your feedback and really sorry to hear about your experience. Our records show that you have already left your feedback with our customer service team regarding the way your finance application was handled. This has been passed back to senior management so that they can review the process and ensure this doesn't happen again in future.

With regards to the clutch, we understand that the Manchester branch took your car to a Ford main dealer to be diagnosed and they stated that the noise coming from the clutch is nothing to be concerned about and is normal for your model of car. We have agreed to warrant the clutch for 6 months from the date you collected your car. If you need any further assistance please don't hesitate to get in touch.

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★★★★★

“Great service, hassle free.”

Written on: 03/08/2016 by Ariana443 (1 review written)

Viewed on Monday, drove away on Wednesday! I arrived at the Ashton site with my wife and children in tow and from the minute we arrived the staff were friendly and not deterred by the family. We went to view 2 cars and were really unsure which we liked, but were given the freedom to have a look around them both and talk about our decision. There was no hounding by the sales staff, awkwardly loitering around and NO pressuring us into buying either of the cars, the sales staff even helped us… Read Full Review

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★☆☆☆☆

“Aftercare customer services extremely rude & a waste...”

Written on: 03/08/2016 by 272Alexander (1 review written)

Really good at selling the cars, then try selling you everything on top - admin fee to pay, gap insurance, alloy insurance. Told car would be valeted slight paint chips buffed out . Collected in the rain. Not valeted paint pot in car for us then realised when rain off chips had not been done so I assume paint meant do it yourself. Wrench and towing eye missing. When called back told its second hand so don't come with the car and told you can tow it from the back towing ring - so tow the car… Read Full Review

Thecarpeople's Comment

Written on: 04/08/2016

Thanks for taking the time to leave your feedback and really sorry to hear about your experience. The general manager is taking this feedback very seriously. If you could provide the reg of the car you have purchased we'd be very grateful and will investigate this matter immediately. Thanks

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★★★★★

“Fantastic”

Written on: 28/07/2016 by Berryex439 (1 review written)

Easy process. Friendly Staff. highly recommended… Read Full Review

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★★★★★

“I was pleasantly surprised to see how welcoming the...”

Written on: 28/07/2016 by vaHurst394 (1 review written)

I was pleasantly surprised to see how welcoming the salesman was toward me being an elderly man young people do not usually have the patience with us but this young man was great and a pleasure to do business with and all went smoothly they got in touch the day after to say I had been successful to get the car I had chosen and when I went to pick it up the handover was no problem brilliant thank you to all at car people… Read Full Review

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★★★★★

“AUDI A3”

Written on: 27/07/2016

The time had arrived to change my car.I went onto various web sites and decided to visit The Car People at Sheffield.I had a budget and several cars in mind and after a look at the three cars I was interested in ,I was approached by a salesman who went and got the keys for the cars,opened them up for inspection .and let me get on with it.The salesman returned after and was able to answer questions ,he had an Audi so went into detail on my questions Looked at several cars on other sites but… Read Full Review

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★★★★★

“Brill customer service”

Written on: 27/07/2016 by NicolaAshton1971 (1 review written)

The whole experience was stress free, no hassle and lots of contact to ensure the handover ran smoothly… Read Full Review

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★★★★★

“First class service”

Written on: 27/07/2016

NO hassle. No pressure. Very friendly and helpful staff, going out of their way to help, but only when asked. Lots of choice of the sort of car I was looking for. No problem about test driving two cars at short notice. All information about the car was available and provided. This is the third time I have bought a car from The Car People, and would definitely return, and highly recommend to others. Only thing I wasn't keen on was there was flexibility on price as I was a cash buyer with… Read Full Review

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★★★★★

“Hassle free experience”

Written on: 25/07/2016 by Kittycampers (1 review written)

I bought a Peugeot 107 from The Car People recently. I have bought cars from dealerships before and found that, even with the nicest of salespeople, there seemed to be pressure to buy. The Car People genuinely have a no pressure approach. They actively encourage you to consider your choice and they point out some of the 'small print' when it comes to the admin side, whereas a lot of places don't. They'll set up reminders for your MoT and service and you can be confident you're getting a good… Read Full Review

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★★★★☆

“fab place to buy a car”

Written on: 25/07/2016 by morninggirl62 (1 review written)

Went to car people again as we bought an astra 18 months ago from them and got an amazing deal,well they didn't disapoint us this time either,another great deal on a Juke,and got £600 more for our car than Harrotts offered,will definitely be back car people… Read Full Review

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★★★★★

“Good deal”

Written on: 25/07/2016 by AlyssaLarson242 (1 review written)

Just went to check out some cars and ended up buying one deal was so good I could not turn it down Got no hassle from the salesmen and lots of help when I asked for help The showroom was very comfortable while I waited for the test drive on the 2 cars I liked.The test drives went very well and the salesman was very informative when asked about the performance of both cars… Read Full Review

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★★★★☆

“My experience at Wakefield car people”

Written on: 25/07/2016 by mickb63 (1 review written)

First experience at car people Wakefield but family members recommended them hassle free no pressure at all when I decided I had 2 cars that I really liked so I spoke to a sales man he was excellent very patient I was able to test drive both cars collecting the car was also easy everything was ready I was offered refreshments on both occasions would deffinatly use them again… Read Full Review

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★★★★★

“Fantastic service with a smile ”

Written on: 23/07/2016 by fiona325 (1 review written)

Excellent service from the moment I asked for help to the moment I drove off in my new car, knowledgeable sales staff, very helpful and not pushing me to buy any particular car or the most expensive just provided information. I test drove a variety of cars to find the right one for me, and it was a great experience. All my questions were answered quickly and with correct information. It was great to get a call before picking up the car to check all was good. The pick up process was smooth and… Read Full Review

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★★★★★

“Excellent Service”

Written on: 22/07/2016 by agSteele105 (1 review written)

This is the 2nd car i have bought from Car People. We were left on our own to peruse the cars. The help we got once we had picked the car was brilliant. We were worried about finance and how we would go about it as we had never done it before but the staff explained everything. Handover care was also fantastic, we were offered refreshments whilst we waited and they offered me a further help as I am pregnant. The staff who telephoned me were helpful and friendly and anything I didn't understand… Read Full Review

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★★★★★

“FOCUS ZETEC TDCi”

Written on: 20/07/2016 by eeBond304 (1 review written)

As a usually reluctant car buyer the overall experience was very good. No pressure selling and nothing too much trouble for the staff. Staff were thoroughly professional from start to finish and every care was taken to give a good service. Would highly recommend… Read Full Review

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