The Car People Reviews - www.thecarpeople.co.uk

★★★★★
4.6 / 5
2005
91% of users recommend this
  • Customer service

  • Value For Money

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The Car People www.thecarpeople.co.uk

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★★★★★

“Great hassle free service”

Written on: 06/04/2016 by Sykester (1 review written)

Having been recommended The Car People by a friend I wasn't disappointed. Staff were friendly and didn't push at all. It was raining when I went to look round the Wakefield branch and they even brought the car I liked inside so I could take a proper look without getting drenched. When it came to purchasing the car everything was explained fully and it all went smoothly. The car looked fantastic when I picked it up too. I'm really happy with the purchase. Thanks… Read Full Review

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★★★★★

“new car bougtht!”

Written on: 06/04/2016 by ElainaPuckett107 (1 review written)

Really good experience on what can sometimes be a stressful experience. No hassle, very straightforward and trouble free. Questions answered honestly and bought the car with complete piece of mind that I could approach them for advice if needed… Read Full Review

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★★★★☆

“impressed ! ”

Written on: 06/04/2016 by Brad_23 (1 review written)

2nd car from the car people And both times they haven't disappointed would defiantly recommend this place , the staff was great and it was quick to revive the car… Read Full Review

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★★★★★

“Superb service, hassle-free, great deal on a car”

Written on: 05/04/2016 by stewartmcginn (2 reviews written)

Right from the start when I first contacted The Car People the service I received was superb. The guys on the phone were polite and well-informed. They understood my situation and answered all my questions. The choice of cars was fantastic and they gave me a great deal on a trade-in, which meant I could choose the car I wanted. He met me on arrival and was professional and friendly, making the whole experience really easy and quick. In no time at all I was driving away in my new car. I will… Read Full Review

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★★★★★

“car purchase”

Written on: 04/04/2016

Recently bought a car from wakefield branch. From start to finish we could not have been happier. sales staff never pressured us or tried to push any cars, handover staff were equally friendly and helpful. Our next car will be from here without a doubt… Read Full Review

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★★★★★

“Best car buying experience.”

Written on: 03/04/2016 by SMRhodes (1 review written)

The thing that makes The Car People stand out from the rest for me is that firstly they have a huge selection of cars to choose from with all similar makes and types all parked together making it easier to compare cars. Secondly, they give you access to the Internet so you can compare prices at other dealerships. Thirdly, all their staff are friendly and very helpful without being pushy. They initially ask if you require any help, but then leave you to check out their huge selection of cars… Read Full Review

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★★★★★

“1st class service ”

Written on: 01/04/2016 by Flasharrow (1 review written)

I recently bought a car from car people and from the minute I walked into to the showroom the place looked clean and tidy but most of all it was busy which I think was a good sign. When looking round we didn't feel harassed or put out.yes we were asked a couple of times if we were ok or needed help,but we didn't mind that and when we explained we were just looking the staff said no problem. When we needed help the gentleman who helped and ultimately sold us a car was great from… Read Full Review

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★★★★★

“Superb service, customer-focused and great value.”

Written on: 01/04/2016 by IndiaAnderson166 (1 review written)

From start to finish the service I received from The Car People was superb. Communication was efficient, the choice of cars enabled me to choose the right vehicle for me at a great price, and the collection/handover was handled very well. I cannot fault the process from start to finish. The car I bought is fantastic and exactly what I wanted. It had been prepared for my arrival and was ready for me to drive away. The appointment system works really well and meant I was seen, dealt with and on… Read Full Review

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★★★★★

“Car buying made super easy”

Written on: 29/03/2016 by 244McCoy (1 review written)

From choosing a suitable car, to getting a really quick quote on favourable finance I have been really impressed with the service from the Car People. Both the call centre and the staff at their Wakefield branch were polite and helpful, and I would happily recommend them. The car pickup was smooth and efficient, and the car was spotless and has been perfect… Read Full Review

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★★☆☆☆

“Poor after care.”

Written on: 29/03/2016 by sean oconnor (7 reviews written)

Poor after care. The initial sale and meet up was very easy and uncomplicated to be fair, the car did run out of fuel on road test (just as we got back) but other than that things were ok. They did stick to the date agreed for collection with the following promise from the sales man; The car would be fully and professionally valeted. The car would look like the cars in the showroom and be in nigh on perfect condition. The car would come with a full service, and a valid MOT. When I went to… Read Full Review

Thecarpeople's Response to sean oconnor's Review

Written on: 29/03/2016

Many thanks for your feedback on the Review Centre.

The Car People take all feedback received seriously and appreciate the time taken to share your experience.

I can confirm that we do prepare all our cars to a standard and not a budget and we are happy to share with you that the preparation invoice for your own car totalled £1137.27 ex VAT. We have posted a copy of this out to your home address for your information. We did carry out an MOT to the vehicle as part of the process and upon review are happy that the test was carried out to the VOSA guidelines set.

We did carry out some works to the third row rear seat and fitted a new handle to ensure correct operation. The seat does indeed store into the floor and would be how the vehicle would be presented at the point of handover. It is disappointing therefore to learn that you found the seat to have worked loose in operation subsequently .From experience, they can be tricky at first until you get used to the operation.

We do review the wiper operation and note we replaced the rear wiper as part of our inspection. If we felt the front wipers needed replacing we would have carried out the works as part of our preparation. We would be happy however to reimburse the cost of the wipers if you would kindly supply a copy of your receipt to our Wakefield site.

We train all of our handover advisors to provide a personal touch to each handover. In the hour allocated, we have lots to achieve to ensure you leave well informed and happy with your new purchase. We are sorry you felt rushed in your experience and will ensure that the feedback is used positively to ensure we achieve the correct balance of paperwork and demonstration of the new vehicle. We have recently moved to the use of iPads to help speed the paperwork side of the process up, however we have to report that we are still getting used to the new way of working at this time and apologise that this proved to be an inconvenience in your own experience.

Finally we will happily have the vehicle re cleaned if this was not to our usual high standard. We do appreciate that this is an inconvenience and would offer a collection and delivery to avoid further inconvenience.

Our hope would be that the vehicle proves to provide many miles of safe and comfortable motoring and you may reconsider your decision to not choose The Car People for your next purchase.

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★★★★★

“fantastic easy ”

Written on: 28/03/2016

lovely friendly staff at wakefield branch and shefield who origanlly i dealt with couldnt do enough for me the handover was smooth and hassle free couldnt have asked for better service they couldnt do enough for me and answered any and all questions i had will be using you again already recommended to a friend who also then bought from you… Read Full Review

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★★★★★

“Love my new car! ”

Written on: 28/03/2016

Really pleased to have got my new car from the car people! They are really friendly and don't hassle, they allow you to look round and go to them if you are needing assistance. I really love my new car and I am glad to have bought it from the car people… Read Full Review

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★☆☆☆☆

“Miss Sold”

Written on: 26/03/2016 by ellisturton (1 review written)

Would never buy a car again, I was told I wouldn't find another for price I was given yet they had one on forecourt 2 days later what I wanted! My partner got an ST-3 for same monthly payments and only 100 deposit but yet I got an ST-2 same payments and £400 deposit. Tried taking it back as miss sold, has issues with it so has to go back in to garage for repairing but yet I aren't allowed unless faulty? Absolute joke, I hate the fact I have been lied to my face, still not received my deposit… Read Full Review

Thecarpeople's Response to ellisturton's Review

Written on: 30/03/2016

Thank you for taking to time to leave your feedback. Our sales advisors are paid a fixed amount of commission for each car sold, so there is no incentive to sell one car over another. The car you decided you wanted after purchasing your current car had previously been reserved by another customer but changed their mind before collection, so transferred their deposit onto another car. Of course, had this car been available whilst you were looking we would have sold it to you.

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★★★★★

“Best car ever”

Written on: 24/03/2016 by Pinks1126 (1 review written)

First time buying from the car people and the service was great. No pushing for the sake which is fantastic as I don't like pushy sales people do made me more comfortable and relaxed. I brought a mokka and I absolutely love it. It's the best car I've had. I would definitely buy again from the car people and would also recommend them to others. Lovely people and very friendly staff that are happy to help. It's nice to have the same person talking to you on the phone and through the sale I… Read Full Review

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★★★★★

“3rd car I've had from car people ”

Written on: 24/03/2016 by Chris.keyworth (1 review written)

This is the 3rd car I've had from car people do that says a lot in its self.they let us take out 2 cars to test drive so we could compare and wen we decided which one we liked the sale and all the paper work were sorted very quickly.on collection of the car I received a free gift of a autoglym cleaning kit which was unexpected as always the sevice was first class from start to finish… Read Full Review

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★★★★★

“Buying made easy ”

Written on: 24/03/2016 by Monserratc57 (1 review written)

Took the car for test drive(which was organised immediately),decided it was the car for me,the sales assistant was great,talked through all the details of the purchase but never rushed,she made sure I understood everything and that's it.picked the car up 4 days later all washed and cleaned inside.All in all a great service that I will use again and recommend to others *****… Read Full Review

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★★★★★

“Service and mot ”

Written on: 23/03/2016 by Sparkle15 (1 review written)

Took car in for service and mot although was there 3, hours was a good experience got a token for a drink as I was staying and waiting for car. Nearest food about. 1/2 mile away just so people know… Read Full Review

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★★★★★

“the best place to buy a new used car the sales people...”

Written on: 23/03/2016 by bowlsman_104 (1 review written)

the best place to buy a new used car the sales people are there to give you any information you require and not to pressure you into a sale. I have now bought my forth car from them and make it my first choice every time.this company as got the sales / customer pitch just right when will other car retailers catch on that this is the right way to go about selling cars… Read Full Review

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★★★★☆

“Great service”

Written on: 22/03/2016 by Debbiem64 (1 review written)

Great service, salesman was very patient with me and I was very unsure which car I wanted but he didn't rush me or try to talk me into something I didn't want, Handover wasn't convenient for car people but they accommodated me.... Thank you… Read Full Review

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★★★★★

“Friendly, Efficient, very helpful”

Written on: 21/03/2016 by Missjane1977 (1 review written)

First time i had bought a car from the car people. I had told them which car i was looking for and they phoned me regular to inform me that the car i was looking for had become available. They really did my shopping for me. I was really pleased with the car and the staff are very friendly and helpful. It was a very straight forward process and any questions i had were always answered. I would definantly recommend the car people to others. It was also lovely to get a phonecall a week after… Read Full Review

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