Interparcel Reviews - www.interparcel.com

★★★★☆
4.1 / 5
11907
81% of users recommend this
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★★★★★

“Recommended”

Written on: 05/08/2016 by RishiMcLain49 (1 review written)

I have been using Interparcel for over 7 years and often post high value items covered by external insurance. Never had an issue with them and you can't blame the shipping agent for the last mile of your parcel's journey, as people often do. The only suggestion I would make is to use a different approach with credit management, when your client spends £15,000 a year and once every three years is in £5 debit for no fault of their own… Read Full Review

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★★★★★

“so pleaed with delivery and service ”

Written on: 05/08/2016 by 303Browne (1 review written)

Excellent from south wales to misd scotland in 24 hours. Communication with person was excellent too. will definstley use this company again… Read Full Review

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★★★★★

“GET THINGS DONE NO MATTER WHERE ARE YOU”

Written on: 04/08/2016 by PedroAlves (1 review written)

Interparcel is a great worldwide dellivery company! I i'm in Brazil and i had a parcel that was send to me from the UK, but i couldn't understand the tracking devices from the company so i reach for them on online chat! It was amaizing the way the person I dealt with treated. I would say that I was very well attended by the staff of Interpacel , especially by Corie - lea, she helped me a lot and was very kind to explain the operation of the delivery system . Moreover she helped me to access… Read Full Review

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★☆☆☆☆

“rip offs”

Written on: 04/08/2016 by JaceyMunoz (1 review written)

dont use these what i bag of money grabbers trying to charge me again for a parcel thats been delivered £19 post cost i paid then wanting £57 from me keep away from these… Read Full Review

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★★★★★

“Great Service”

Written on: 03/08/2016 by mawasem (1 review written)

I have received an email from a Customer Service Advisor to inform me that my package have been delivered and signed for which meant that I have had to not to worry about it any more and put mind to rest. This email have proved most helpful and very attentive. My thanks go to advisor and I will be using your services for as long as I have parcels to send. thank you … Read Full Review

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★★★★★

“Fantastic customer service ”

Written on: 03/08/2016 by Sian81 (1 review written)

A really helpful member of staff got in touch straight away when there was a problem delivering my parcel to my customer in the USA, the problem was resolved so quickly. Thanks to Interparcel my customer rated my own customer care as 'excellent'! Will keep returning to Interparcel for all my overseas deliveries… Read Full Review

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★★★★★

“grate service ”

Written on: 03/08/2016 by Wentworthzs479 (1 review written)

She was a grate help sorting a delivery problem i had and saved the item being returned… Read Full Review

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★★★★★

“Excellent Service”

Written on: 03/08/2016 by Marlie1947 (1 review written)

My sincere thanks to Georgia Bliss for kindly sorting out my problem with a courier who's name shall remain anonymous. Georgia restored my faith in telephone help lines. Lets see if the courier can now deliver as stated. Thank you (fingers crossed for delivery)… Read Full Review

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★★★★★

“Hermes issues quickly resolved”

Written on: 03/08/2016 by mcArnold239 (1 review written)

Hermes were failing to collect. Interparcel sorted the problem quickly… Read Full Review

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★★★★★

“Solving a problem”

Written on: 01/08/2016 by barneyp (1 review written)

Just to mention Georgia Bliss who was a star today in helping me to re-book a package that had not been picked up last week. She was polite, really helpful and really nice to deal with. 5 stars Georgia and I'll ask for you personally next time I have a need to sort something out!… Read Full Review

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★★★★★

“really really helpful”

Written on: 30/07/2016 by CadeDiaz412 (1 review written)

the person that helped me with my query about a delivery came back to me as promised within the time she said she would. that counts for a lot when you have to get back to a customer… Read Full Review

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★☆☆☆☆

“They deliver any time they decide despite the service...”

Written on: 13/05/2016 by Rosaw74 (1 review written)

Took a week to deliver express 24 service and then claimed it is not a guaranteed service. So what is the point of paying extra for services they dint keep to anyway… Read Full Review

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★★★★★

“Very helpful and polite”

Written on: 26/04/2016 by KABS (1 review written)

I would like to thank him for being so helpful las t week. Although he couldn't solve my problem he went out of his way to find me a contact number which hopefully will help, I will be phoning tomorrow and will let him know the out come. I would recommend this service to all of my friends. Once again many thanks for all your help… Read Full Review

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★★★★★

“Excellent customer service ”

Written on: 15/03/2016 by Alonzoq9 (1 review written)

I would like to write ths review on he service i recieved from interparcel, i needed help to see if my parcels was collected, so i decided to get on chat, she helped me very well and quickly, in a polite mannar, would definetly reccommend interparcel… Read Full Review

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★☆☆☆☆

“I can Harly Believe how bad this is getting”

Written on: 11/02/2016 by jeand2001 (2 reviews written)

Small business used interpacel (UPS) for next day delivery. easy-to-use web interface now appears to give inaccurate information so therefore unreliable. What makes it worse is that UPS, a company who up to recently have been very reliable have started to lose parcels and leave parcel at the front door instead of getting a signature. Absolute rubbish the pair of them… Read Full Review

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★★☆☆☆

“Why Oh Why Interparcel.com ?”

Written on: 02/02/2016 by jasoncooke93 (55 reviews written)

I've used Interparcel quite a lot simply because the competition is even more inept and woeful to say the least. Mostly good experiences, some bad. In my experience Interparcel won't pay out at any cost, so if your product gets damaged in transit - just forget it. But what annoys me the most is the apparent plethora of fake positive reviews on TrustPilot for Interparcel.com. Read the greens, they stand out like a sore thumb with flashing red lights attached. It's embarrassing how obviously… Read Full Review

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★☆☆☆☆

“Caught on cctv damaging goods yet still refuse to pay out!”

Written on: 14/12/2015 by FullerFuel (1 review written)

I shipped 3 acrylic point of sale systems with inter parcel as I've used them for years now without a problem. Yet after this experience I won't be using them again. I will stick with the post office! This item was shipped and the additional cover was paid (£20) to cover me up to £1000. The item arrived damaged due the driver throwing parcels around his van all of which was not only witnessed by members of staff but also caught on cctv. As a result of this my item arrived damaged to my… Read Full Review

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★☆☆☆☆

“Use them at your own risk”

Written on: 05/11/2015 by McDaniel72 (1 review written)

I placed the order to deliver an oven that was in the manufacturers original packaging. Interparcel gladly accepted the payment and engaged TNT to pick up the item which they did. TNT damaged the item, the only way they could have done this was to drop it. Interparcel have taken no repsonsibility whatsoever, relying on smallprint buried in various hyperlinks to state they do not transport glass. They were arrogant and rude to deal with and to top it all continued to charge me for the… Read Full Review

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★☆☆☆☆

“Next Day del once collected, but they turn up 1 day late!”

Written on: 02/11/2015 by McKinneyuo97 (1 review written)

Booked Friday morning for them to collect the next working day (Monday) on there next day service. I got a call on Monday to say UPS had no one in my area, so they will be in Tuesday. I called and was told there next day delivery only starts once collected! and they could not do anything. So be warned, if its urgent they don't care! … Read Full Review

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★★★★★

“Fantastic customer service!!”

Written on: 17/09/2015 by ipGalbraith298 (1 review written)

We have used interparcel several times and every time they have been efficient, on time and the cheapest and best service around!… Read Full Review

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