Interparcel Reviews - www.interparcel.com

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★★★★☆
4.1 / 5
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★☆☆☆☆

“No Support if shipment is delayed”

Written on: 15/05/2014 by boblymington0 (1 review written)

Interparcel is fine if the shipment goes ok. I have used them a number of times. But as soon as there is a problem their customer service is non existent. They promise to 'look into it' which seems to mean 'ignore it and hope it sorts itself out'. As they are the suppliers to the couriers you cannot chase the parcel direct, so you're in their hands. So you just have to sit and wait. Your next day service may become 14+ days but no one will chase it. Trying to find a similar supplier… Read Full Review

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★☆☆☆☆

“Second Failure to collect and no apology or refund”

Written on: 13/05/2014 by Umborne (2 reviews written)

I booked a next day delivery with Interparcel with a on a Sunday, collection date Monday and delivery by 6pm Tuesday. The Courier did not turn up. On contacting them via webchat - to avoid the premium rate phone line - the attitude was really uninterested. I left a message by e mail and on Facebook but have not had a reply. I was told I do not get a refund from Interparcel or CityLink (the carrier). This is the SECOND shipment that has had this happened. If collection cannot be organised… Read Full Review

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★★★★☆

“A company in the middle of fires, still performing good.”

Written on: 07/05/2014 by ArjanWilbie (2 reviews written)

As they are the middle men to get quotes, i only had issues with Hermes not collecting and them sorting out the mess Hermes made. All parcels are going through them that i need to send, wish they had a better system for pallets but still i am very happy… Read Full Review

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★☆☆☆☆

“Beware their TNT Saturday delivery premiums”

Written on: 23/04/2014 by Cetera (1 review written)

I placed an order on a Friday for a TNT Saturday delivery service with Interparcel and paid the necessary premium. It didn't arrive on the Saturday or the Monday either but delivery was attempted on the Tuesday which was by then much too late for the recipient and they refused it. After 3 weeks of reminders, Interparcel have told me that Saturday deliveries are not guaranteed and have refused any refund on the delivery charge. They haven't even offered a part refund of the Saturday premium. So… Read Full Review

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★★★★★

“Brilliant next day service to Germany.”

Written on: 16/04/2014

Parcel was booked and was picked up in the afternoon of collection date. Lady in Germany who bought the doll, was delighted as received it next day. Brilliant service, always worry when a doll is in transit, and the quicker it can be delivered the better... next day... just fantastic. Very easy to book, pay and didn't have to leave the house with a heavy parcel. Thank you… Read Full Review

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★☆☆☆☆

“Didnt bother to colllect”

Written on: 15/04/2014 by YazminPeterson1955 (1 review written)

I booked a next day parcel which i needed to be there by the next day and interparcel did not bother to collect after waiting all day for them. When i informed interparcel the next day all they told me was it didnt come through, tthey said they would refund me bu i would need to book again, i could no believe that is how they would resolve a customers problem they offered no help to me atal, very poor customer service and a complete waste of time. I will never use again!… Read Full Review

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★★★★★

“very good service, parcel was delivered very prompt, ...”

Written on: 13/04/2014 by 268Foster (1 review written)

very good service, parcel was delivered very prompt, very reasonably priced… Read Full Review

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★★★★★

“First Rate Service”

Written on: 10/04/2014 by TMRob (1 review written)

Interparcel is a company run by people with real concern in regard to giving customer satisfaction at all times! The true test of a company's worth I believe, is not by any mistakes that they make, but rather with by how they deal with them. When recently using Interparcel to send an item, I misunderstood the procedure in my area and caused some confusion which required the third part carriers to change their collection point. This resulted in confusion further down the line and the parcel was… Read Full Review

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★☆☆☆☆

“Rough traders on the loose”

Written on: 09/04/2014 by Camdenl1958 (1 review written)

Please consider yourself lucky if you get things right with rough trades. From my last chat: O/T: unfortunately we are unable to get this delivered tomorrow , we can only re book on the same service we can not compensate for failed collcetions. Me: I see - you can take money for the service you are not responsible for and you are liable for nothing - can you post this statement on you letter headed paper please? O/T: we do advise that unfortunately our collections are not guaranteed… Read Full Review

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★☆☆☆☆

“Never use again!”

Written on: 09/04/2014 by Kayden228 (1 review written)

Disgusting service. Very unhelpful people. My package arrived broken. No explanation offered. Will recommend to family and friends NOT TO use you as a postal service… Read Full Review

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★☆☆☆☆

“DO NOT USE - Shockingly bad service.”

Written on: 07/04/2014 by devvers (1 review written)

Firstly my business and my many employees WHERE regular users of Interparcel. The parcel number was 9566982 so this is not a bogus review. They claim a delivery was attempted however no one turned up that day and no card was put through our door. Only made aware by Interparcel that a delivery was attempted 12 days later and I asked it to be redelivered. The company sent my parcel back 9 days after I asked for re delivery. Customer services emailed me to say they 'would' rearrange the delivery… Read Full Review

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★☆☆☆☆

“Totally disappointed,disgusting customer service. Do...”

Written on: 03/04/2014 by Kelly_Lightfoot (1 review written)

I am disguised with an email I received after using this companies services. They are claiming that my parcel was 5cm x 12cm x 3cm out from the instruction I gave. For this they are asking for a further £40! This is totally fabricated information. I can assure you the original measurements I supplied to this company we're correct, I know this because I have the original delivery note from Direct2mum who sent me the parcel with these measurements on. You should also know that these sizes are… Read Full Review

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★★★★★

“excellent first class”

Written on: 03/04/2014 by milly10 (1 review written)

I placed my order it was picked up on time ,,delivered to me ,intact 5days later in FRANCE and I am so pleased with the company ,I will be using them again , THANK YOU… Read Full Review

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★★★★★

“Collected on Time, Delivered on Time Great Price!”

Written on: 02/04/2014 by Connerp395 (1 review written)

Good Service, No Complaints, Parcel was collected within 2 Hours of booking it, Price was un-beatable, Delivered on time as promised! The People in Ireland were not as happy as it showed it to be in Dublin Friday Night, But was delivered from Belfast on Tuesday following, But that was the day Promised, So no idea what the Irish were complaining about!… Read Full Review

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★★★★☆

“Reliable”

Written on: 24/03/2014 by 239Burns (1 review written)

Collected and delivered on time… Read Full Review

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★☆☆☆☆

“lost parcel”

Written on: 19/03/2014 by chloespencer (1 review written)

I recently sent a stihl chainsaw through interparcel and my hermes courier network . I used the economy service as it was fast and cheap . The parcel was collected on time and I sat back and waited for my customer to let me know it had arrived ok. A week later it hadnt arrived so I tracked the parcel to the hermes depot where they couldnt find it . To my disgust both interparcel and hermes passed me back and forth and when I asked to claim on the company insurance I was told that the economy… Read Full Review

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★★★★★

“Delivery to Poland”

Written on: 18/03/2014 by McClellan142 (1 review written)

Excellent service, my parcel was collected last Thursday and delivered today 18th March. I send about eight parcels to my son and family over a year and was using the Post Office, which is a lot dearer and unreliable. I have had parcels lost, never to be seen again and registered parcels returned to me after about a three month wait. I highly recommend your service and will be using it in the future. Thank you for a wonderful service… Read Full Review

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★☆☆☆☆

“Awful! Avoid!”

Written on: 17/03/2014 by Haybs (1 review written)

So interparcel, they claim to be a lot of things, they grab your attention by saying that they are cheap and offer great customer service. So you book a parcel collection and delivery, pay them money (nearly £50 in my case), wait in all day and then your parcel is not collected. I contacted interparcel and got hold of a the person who then informed me that no matter what my receipt and order confirmation says, Interparcel do not guarentee to collect your parcel. They take your money but do… Read Full Review

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★★★★★

“Fast trackable secure”

Written on: 16/03/2014 by dobrodave2014 (1 review written)

I had a large heavy valve amp delivered within 24hrs. It was heavy, large and fragile at the same time, but it was delivered within 24 hours and without a hitch. Highly recommended. It was carried and placed just inside my house, I was more than pleased with the service… Read Full Review

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★☆☆☆☆

“good job it wasnt fragile”

Written on: 12/03/2014 by han81 (1 review written)

They didnt turn up to collect the parcel when they were supposed to. took ages for the parcel to arrive at its destination - i didnt send it express but all the same it took well over a month. when it arrived the package was soaking wet through broken and damaged. clearly should have taken note of the excessive wrapping advice they give - basically if your item isnt bomb proof dont expect it to get there in one piece! "your package may need to take the load of other packages" i think you put… Read Full Review

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