Interparcel Reviews - www.interparcel.com

★★★★☆
4.1 / 5
11824
81% of users recommend this
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★★★★★

“My new go-to parcel courier”

Written on: 20/06/2014 by RayKirkpatrick (1 review written)

Great service; great prices. It's always a nightmare choosing a courier: so many are expensive, unreliable and miss delivery times. I won't name names but I've learnt from bitter experience of being let down by other companies. InterParcel has delivered everything I want: it was easy to arrange, loads of collection/drop-off options, choice of carriers, reliable delivery times and great prices - terrific value for money. Could not be more pleased, and now I don't need to waste valuable time… Read Full Review

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★☆☆☆☆

“Appalling customer service.”

Written on: 19/06/2014

After spending thousands of pounds with Interparcel over the past 6 years I have been threatened with legal action over a disputed wrongly size boxed , they have told me I need to pay £22.20. As the customer no longer has the box I cannot confirm this and have to take there word for it that a mistake has been made I also want o know if that is the actual difference in the cost or they are adding administration charges to this... You cannot speak to anyone in that department customer services… Read Full Review

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★★★★★

“NEXT DAY DELIVERY AS PROMISED”

Written on: 17/06/2014 by SAROBS (1 review written)

We were worried about using interparcel when we checked the reviews but had to make a choice as we needed to get a parcel to our son. We finally chose interparcel and then were even more worried when the courier they were using was UPS and they had had even worst reviews. We needn't have worried. They agreed to collect the parcel between 11.00am and 5.30pm and we had only booked it at 9.45am. The parcel was collected in Middlesbrough at 2.30pm that day well within the timeframe given. My… Read Full Review

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★★★★★

“Excellent, prompt, courteous service. ”

Written on: 10/06/2014

I only booked a parcel collection late on Monday evening. Setting the transaction up on the Internet had been really easy and quick. By 9.04 am the next day the parcel had been collected. V impressive! The courier is a real asset to the company - he was courteous, efficient and friendly. Again very impressive! I shall definitely use you again… Read Full Review

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★☆☆☆☆

“Never use InterParcel”

Written on: 08/06/2014 by Johnsonno184 (1 review written)

Firstly PO box service was booked whereas they cant deliver on this. Secondly Charged almost 3 times for a return. Opportunist ?? Finally promised to return the package in 7 days which later on goes for 17 days. So the total loss was of mine. I will never recommend this, even better to avoid using their services… Read Full Review

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★☆☆☆☆

“Parcel Never collected”

Written on: 07/06/2014 by ErnestCollier (1 review written)

I ordered an item to be collected on the Wednesday by City Link through interparcel.com only to find the driver could not collect because he would need assistance and would call back that afternoon to collect,he did`nt. I rebooked for the next day collection as instructed by the interparcel chat team only to find they did not turn up at all to collect the item...I contacted interparcel yet again and they were as useful as "A Chccolate Tea PoT" and did not show any care with NO… Read Full Review

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★☆☆☆☆

“APPALLING SERVICE”

Written on: 02/06/2014 by 33Hutchison (1 review written)

We were tempted with the low price, but the service is appalling. On four occasions the courier has not turned up, when calling Interparcel to check they keep saying they will turn up and then switch the phones off at 5.30 when the courier still has not arrived. Nearly lost us a prime customer. All Interparcel would do next day is rebook courier. Exasperating. They also tried to charge us for waiting time when 5 people in our office confirmed there was no waiting time. I would NOT trust this… Read Full Review

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★☆☆☆☆

“Worst customer service EVER”

Written on: 02/06/2014

Interparcel have screwed up deliveries for me alarmingly regularly. Yes they offer cheap shipping via an easy to use site. BUT what's the point if they consistently pick up parcels late, miss delivery dates and have customer service thats so bad it's incredible how they still exist. Their main issue is that when they screw up, they have absolutely zero interest in helping, fixing or recompensing for their errors. They are a one way service. Out of 20 bookings, I've had parcels 2 broken, 4… Read Full Review

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★☆☆☆☆

“ DON'T TRUST THIS COMPANY TO DELIVER A NEWSPAPER!”

Written on: 31/05/2014 by AspenMcKenzie108 (1 review written)

Booking the delivery and insuring was easy. However, after paying, you are sent a document explaining their procedures. It tells you they don't accept parcels wrapped in brown paper. When I rang, they said it has to be in a box. That is no problem, but should be stated before you give them the weight and dimensions for the price. Placing it in a box changed them. They were supposed to send City Link to collect between 9am and 6pm on Wednesday. In the morning, I rang to inform them that my son… Read Full Review

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★☆☆☆☆

“Paid for next day service parcel arrived 4 days late.”

Written on: 30/05/2014 by edsaunders (1 review written)

We paid for a next day service and the parcel arrived 4 days late. When speaking to Interparcel at the time they refused to correct their mistake, saying that I should pay £17 extra for it to be delivered the next day after collection, which was going to be a day late as it was. We will never be using their service again!… Read Full Review

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★☆☆☆☆

“be aware”

Written on: 29/05/2014 by 267Hartley (1 review written)

Very poor service. I have ordered a collection for next two days and nobody came to pick up.tried to contact customer service but they ignored me.sent emails- no respond.i only lost my money.and wasted time… Read Full Review

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★★★★★

“finally a postal service which is value for money!!”

Written on: 29/05/2014 by Cooleyar429 (1 review written)

I had never used any service except Royal mail. However as Royal mail have lost countless postal items I have sent to family & friends & charge extortionate prices I thought I'd look elsewhere when I sold several pairs of shoes online. I got an instant quote online, the various options for posting ranged from 99p plus vat!!! to £15 plus vat. I chose store to store UPS which could not be simpler. It cost me £1.43 per parcel & it was instantly tracked every step of the way. Even with the… Read Full Review

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★★★★★

“TRY INTERPARCEL, VERY GOOD!!”

Written on: 29/05/2014

IF YOU ARE A BUYER OR SELLER ON EBAY OR JUST SENDING AN ITEM , THEN INTERPARCEL SHOULD BE YOUR 1ST CHOICE. YOU SIMPLY TYPE IN YOUR POSTCODE AND ALSO THE DELIVERY ADDRESS THAT YOUR PARCEL IS GOING TO, PLUS THE WEIGHT, AND DIMENSIONS. THIS BRINGS UP A LARGE SELECTION OF OPTIONS AND PRICES. I FIND MY LOCAL POST OFFICE, IS ALWAYS FAR TOO BUSY, AND I HAVE WASTED HOURS QUEUEING. I DON'T NEED TO ANY LONGER, SIMPLY TYPE IN YOUR POSTCODE, AND IT BRINGS UP A SELECTION OF SHOPS NEAR YOU. PRINT OUR… Read Full Review

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★☆☆☆☆

“DO NOT USE”

Written on: 27/05/2014 by grobs41 (1 review written)

Sent a parcel containing a valuable watch, that their courier lost. Insured it for the full value, but Interparcel got out of paying the full compensation by quoting a clause in their terms that is hidden away and not easy to find. Beware. Go direct to delivery companies rather than using a middleman. You have been warned… Read Full Review

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★☆☆☆☆

“Interparcel cannot be trusted”

Written on: 21/05/2014 by Reyes59 (1 review written)

Interparcel does not admit mistakes and make no effort to correct mistakes either. My parcel has never been delivered but it was instead returned. They claim that I have refused the parcel. Why on earth would I order something, pay for the delivery and then refuse it? My order number was 9904754. They probably went to the wrong address and got refused. Their customer service people are 100% unhelpful. They simply refuse to accept my explanation thereby calling me a liar. Please, please do… Read Full Review

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★☆☆☆☆

“Terrible service - Chocolate teapot”

Written on: 20/05/2014 by Taumataman (2 reviews written)

Bad Service - Grrrrrr - A guest left her car keys and so we sent them on a 24hr courier service to Germany. I took the trouble to phone and check the keys would arrive within one day. It took 3 days, after constant helpdesk chats and telehone calls, and when I asked for a refund apparently we weren't supposed to send keys! Well how the feck is someone supposed to get Keys to Germany urgently then muppets!!! www.interparcel.com won't be getting 5 stars from me - Rant over - Have a nice day!… Read Full Review

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★☆☆☆☆

“Beware of deceitful and underhanded fees post-delivery!!”

Written on: 20/05/2014

After packing, weighing and measuring my parcel I booked a collection with Interparcel on the 7th May 2014 for collection on the 8th and delivery on the 9th. It was duly delivered on the 9th May. Then on the 15th May - a week after the collection date I received an email from a Revenue Protection Controller for Interparcel stating that UPS had measured my parcel and found it to be longer than I declared. I consequently was asked to pay an additional £40.00 (the order itself only cost £24.59)… Read Full Review

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★☆☆☆☆

“RUBBISH CUSTOMER SERVICE WITH NO ISSUE RESOLUTION SKILLS”

Written on: 19/05/2014 by priteshvegad (1 review written)

I created a shipment with Interparcel on the 27th March 2014. The shipment was booked with FedEx and all details were provided. The parcel was to be delivered in Jaipur, India. It is now the 19th May 2014 and the parcel is apparently stuck in India customs. I have requested the parcel back, paid £50.73. They took my money but still haven't done anything to resolve this. I have been passed around from one advisor to another to another to a supervisor to another.... you get my gist. Everytime I… Read Full Review

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★☆☆☆☆

“No Support if shipment is delayed”

Written on: 15/05/2014 by boblymington0 (1 review written)

Interparcel is fine if the shipment goes ok. I have used them a number of times. But as soon as there is a problem their customer service is non existent. They promise to 'look into it' which seems to mean 'ignore it and hope it sorts itself out'. As they are the suppliers to the couriers you cannot chase the parcel direct, so you're in their hands. So you just have to sit and wait. Your next day service may become 14+ days but no one will chase it. Trying to find a similar supplier… Read Full Review

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★☆☆☆☆

“Second Failure to collect and no apology or refund”

Written on: 13/05/2014 by Umborne (2 reviews written)

I booked a next day delivery with Interparcel with a on a Sunday, collection date Monday and delivery by 6pm Tuesday. The Courier did not turn up. On contacting them via webchat - to avoid the premium rate phone line - the attitude was really uninterested. I left a message by e mail and on Facebook but have not had a reply. I was told I do not get a refund from Interparcel or CityLink (the carrier). This is the SECOND shipment that has had this happened. If collection cannot be organised… Read Full Review

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