Disgusting treatment and service.

Broadband supposed to go live 12/03/2021 told us live by 5pm...the midnight. Yesterday...still not live. Called...got told live by 5pm...still not active...they told us live by midnight and it can take up to 24 hours. Been on the phone for over 1 hour this morning to be told “active 24-48 hours” . Each person telling you different and still NO internet! No offer of resolving this just told to “wait until midnight” AGAIN! Cancelling and going elsewhere! AWFUL service!

during the early May 2019, I called for upgrade, my call was answered by vodafone indian staff. during the call, they abuse me for being muslim, fasting and made fun of my religion and my country. A complain was made to vodafone and despite number of follow-ups, there is no update what happened after this.

Vodafone has failed to cancel my monthly rolling contract last year May and kept charging me for services I did not use. There was many many written complaints I wrote to Vodafone and many pointless and expensive phonecalls with them. It took over 8 months to solve anything with them using Resolver as my support while my credit ratings has been badly affected too.Vodafone did not responded to any complaint letters and failed to call me back any time they promised they would. Even finiding any sort of solution with them was hard and dragging even though they recognized the mistakes they made.Unacceptable customer service!I would not recommend anyone using Vodafone as their Mobile broadband.EVER!They are not trustworthy and customer service as such does not exists!

I had a contract with Vodafone last year and I'm very disappointed. Not only did they send the items to the wrong address, but after I cancelled the contract (within the cooling off period), they still continued to bill me and it affected my credit rating! I phoned up multiple times and was passed from one person to another. From one department to another. They assured me the contract had been cancelled. However, it was still showing up on my credit report that I owed them more and more money! Eventually I had to go in store and get a member of the team to cancel the "contract." They corrected my credit file. Never ever take out a contract with Vodafone. They can't be trusted with your information!

Vodafone used to be a good but now not anymore. I have 3 contract with Vodafone and I am paying £138 every month with NHS Discount also I have recommend 3 other people with Vodafone, I think I have done biggest mistake recommending them always problem OVERCHARGED, CHARGED FEW MONTHS AFTER CONTRACT, now they are disconnecting their services if I go 2 days extra. My bill date is 25th every month today 28th they disconnected my line I have paid my bills and they are saying take up-to 48 hours. not only that they are reporting credit agency for late payment. I WILL NEVER GO WITH VODAFONE AGAIN AND I WILL NEVER RECOMMEND OTHERS TO GO WITH VODAFONE. And I would like to request independence body to review my account because I have been paying big bills since 2009.

I was using Airtel services in Delhi India on my number but I was regularly getting calls from Vodafone for port out.. I thought I should try to use my number in Vodafone because sometimes (once in hundred times)I didn't get service in Airtel (once in hundred times). I gave my documents for port out into Vodafone. Then after few days my number port out into Vodafone and I put up my sim card into my handset from that day till today I am not getting any services neither calling services nor internet services. Most of the time my number is not reachable OR All lines are buzy if someone tries to call me and I never get any 4g and 3g internet in my phone even though I am using iPhone 7 plus. Few days ago I was out of town means I was outside Delhi and I was getting no services in signals. I suffered for 5 days. I tried to reach Vodafone for help I had logged a complaint on 3rd April and they took a time of 7 days to sort out my problem but they didn't do anything for me. Even today its 27th April I again called them to help me and to sort out my problem but they are unable to help me. Now I am asking them to release my number so that I can port out my number into Airtel or some other company but they are saying you can't and you have to suffer with Vodafone services for 90 Days. Please help me out guys or allow me to port out my number into some other carrier before 90 days on special request or something. I never recommend anyone to use Vodafone at any cost. Please stay away from Vodafone. Thanks

I would give no stars if I could that's how bad my experience was! I took out a contract with Vodafone and everything was fine until it needed renewing. First of all they sent the new phone to the wrong address, but still expected payment! I gave them my new address again and it still wasn't delivered to me. So while I was still within the cooling off period I phoned up and cancelled the contract. Only they didn't cancel the contract from their end! They were billing me every month for a contract I had cancelled and a phone I didn't receive! I rang up multiple times about the situation and was passed from one person to another and was told the contract "had been cancelled" although I was still being billed! I cancelled the direct debit and they then went on to affect my credit rating even though I was trying to resolve the issue! On the end I went into a Vodafone shop and spoke to someone face to face. It was then that we discovered that they cancelled the new contract I took out but shortly after opened a new one with MY details and WITHOUT my consent! Also they still sent the new phone to the old address for a second time round while they opened this new account! Thankfully going into the store was the end of the issue. I would say NEVER EVER EVER trust Vodafone with your details. They took mine and made a new account without my permission and I nearly had debt collectors at my door because of it! I wouldn't trust them with a Goldfish!

Avoid like the plague. They lied to me about my contract and I now have an unexpected bill of £118 after switching phones. I would have gladly paid an extra £7 a month for unlimited calls, instead they told me I had unlimited calls, I have a charge of £83 because they only gave me 500min. After 14 years of loyal custom with Vodafone this is the last 2 years of my custom they'll ever have.

had been a customer for approx. 9 years and ordered am upgrade phone. The phone never arrived from DPD but they had a signature. Vodafone believed DPD over me even after DPD swore they had CCTV footage of the signature and when I challenged this to get a copy, 10 days later said they don't have any. Vodafone stated that this was my dispute between the me and the signatory. I could not cancel my contract without returning the phone. 45 days later when they finally decided to review the strong evidence I had managed to gather (sent after 20 days) they finally agreed that this was not my fault. I ended our relationship at that point and good riddance to them. I recommend everyone to steer clear of them.

Having been a loyal customer with Vodafone for a number of years they decide to repay my loyal service with deceitful, underhand extra charges just so they could make extra money from one of their customers. I would have renewed my contract but not now.I do not want something for nothing. Just honest open charges. I will never return to Vodafone.

VODAFONE AND MOBILE PHONES DIRECT YOU HAVE STRESSED ME OUT AND GOT ME INTO DEBT WISH ID NEVER COME NEAR YOU WISH ID READ ALL THE REVIEWS VODAFONE AND MOBILE PHONES DIRECT THINK YOU REALLY NEED TO DOUBLE CHECK THE SERVICE THAT YOU PROVIDE AS IT IS RUBBISH AND YOU LIED NO UPFRONT COST THAT WAS BULL YOU REALLY DID PULL THE WOOL RIGHT OVER MY EYES THAT REALLY WASNT WISE VODAFONE AND MOBILE PHONE DIRECT I WILL NEVER EVER BE ABLE TO FORGET YOUR SYSTEM ERROR THAT CAUSED ME UPSET THE CIRCUS OF EVENTS THAT THEN FOLLOWED IT CERTAINLY WASNT IN THE T AND CS YOU SOLD FED UP OF ALL THESE BIG COMPANIES HAPPY TO TAKE OUR MONEY BUT NOT PLEASE SICK OF ALL THE STUPID T AND CS JUST PROVIDE ME WITH GOOD SERVICE OR ILL CEASE DONT EVEN TRY TO HOLD ME TO TERM YOU REALLY ARE SUCH CRAPPY FIRMS IM WITHIN MY 14 DAYS IN THE BOX RESELLABLE MY HANDSET LAYS AFTER ONLY 8 DAYS IN MY HAND STOP BURYING YOUR HEADS IN THE SAND SORT OUT MY PROBLEM IM NOT ABOUT TO LET THIS LIE SO GET IN TOUCH PLEASE DONT BE SHY IM LEAVING AND YOU KNOW FULL WELL WHY COULDNT GET IT RIGHT THE FIRST TIME A BRAND NEW CUSTOMER BUT ITS JUST FINE SPENT 7 HOURS ON SATURDAY AND 4 HOURS ON SUNDAY MY WEEKEND WAS NONE EXISTANT BECAUSE OF YOU AND YOUR ASSISTANTS ONE WAS RUDE AND ONE WAS NICE BUT IT DOESNT MATTER NOW JUST PUT IT RIGHT THIS IS FOR ALL THE PEOPLE OUT THERE DESPERATELY PULLING OUT THEIR HAIR WAITING FOR SOMEONE TO GET IN TOUCH WHY DO WE HAVE TO BEG SO MUCH TO GET A GOOD SERVICE WHEN WE GIVE THEM OUR MONEY IT REALLY IS SO CRAZY FUNNY.

My wife has a small pay-as-you-go mobile that is for use in an emergency. This mobile has just been switched off by Vodafone without any prior notice. When asked why, they said it had not been used for 3 months and that the number was now lost to us. This is appalling business strategy as we will now never use Vodafone again having switched to O2. We further benefit as O2 provides a good signal in a Dorset village we visit regularly for which Vodafone provides negligible coverage. My mobile is also currently on the Vodafone network but will be changed to another network when next replaced, so Vodafone will have lost two customers!

It's one of the worst networks ever. I bought an IPhone 7 More than a month ago with a data plan. Then I wanted to unlock the phone so I could use a different sim with a different carrier. They said wait 3 months. Since I'm a regular customer they let me off and lowered it to 1 month. Then I waited 1 month and it still wasn't unlocked Then I called them and they said sorry it's Apples problem, so I called apple and they said it was Vodafones so I called them back and they said wait 48 hours which I did . Again it didn't work , so I called them and they said another 48 hours and now I just checked it and again I will have to call them

I have been a Vodafone customer for 13 years. I trusted Vodafone as everything was great for tye first few years.then last year I noticed my bill almost doubled.I phoned Vodafone and they knew it was not right and sorted it. I then started to look back all my bill. To my shock for about 5 years they had been charging me for things I used or had. I contacted them and was basically shouted at by customer services, I was trying to explain where and when it all started but he would not listen. For months I was neve off the phone as I would ask for copies of my bills that I did not have, was give the run around for almost 5 months. I then said I would pay no more and and was going to ombudsman to get it resolved. I was not owe them money but they cut my phone off and told me I would get it back on when they had requested paperwork that they had to get back within theor own company. A man named omar in customer resolutions team blatantly lied to me on the phone and he and his senior left me on hold for almost an hour for no reason. All this resulted in bank charges even affecting my credit scoreand was paying for a phone contract that they turned off.luckily I had all the evidence to prove that they had been over charging me. They then offered me me £357. Off my bill but I was never even owe that money in the first place so all they were doing was correcting their mistakes. I spent 7 months having to get it sorted some days I would have to call 5 or 6 times as they would say yes sort it now then wasn't. For all the hassle and stress of being lied to almost every day for 7 months having no phone and credit score affected. They offered me nothing. They said as a good will gesture they would wipe the bill that I never owed them. That was only for last year. I will now be going back to ombudsman with all my evidence of bills bank statements of when it started 5 as I never got the past bills resolved. Feel totally let down by a company I had been with 13 years and was treated in a discussing manner through it all. Can definitely say I won't be renewing my contact and wI'll be not recommending them to friends and family

I want to file a complaint with Vodafone as well. I contacted Vodafone support months ago to get my broadband account closed since I'm not using it anymore since August 2016. Very frustrating is the fact that every time I get feedback from another person in Egypt or India who doesn't read the history of my request. Anyway, I had to pay 390 Euro in one time to get my account closed. I paid that amount and the Support person informed that my balance was 0 Euro. One month later I get a new invoice of 45 Euro. I contacted Vodafone support again and Mr. 'Alaa AbouElFath' urged me to pay the 45 Euro since there was 1 month notice. Sorry but what is Vodaofone doing here???

10 days, 3 very very long exchanges with customer services, no response from those exchanges even though promised within 48 hours and STILL no number unlocking code for new sim !