Have been using 18185 for more than 10 years without any problems. Have my landline and mobile registered. Most of my calls are to Australia but also use them to phone friend's and relatives when they are holidaying outside the EU where you can phone a hotel in Turkey for 3p per minute using 18185 whereas it would cost £1 per minute phoning from Turkey to the UK using a UK mobile phone.

I have used 18185 for two years and things have gone very well. Occasionally, I don't get through first time, but always do the second time. I have never been cut-off. I have a direct debit arrangement, so they deduct the money according to their bill - which is always extraordinarily cheap. UK national calls are free, and when I recently rang Los Angeles it was 1p per minute. I regularly have to participate in a tele-conference based in France lasting at least one hour, and my subsequent bill is remarkably low. My experience is only positive, and I am puzzled by the negative comments on this site.

I've been using this service for about a year now - not every week but had been fairly happy with call quality and the price is good. BUT it's a dreadful service if things don't go right. It's impossible to contact anyone and the website is one of the worst I've seen in a long time. Today, after just 25 mins, I was cut off mid-call with the message that "for security reasons" I'd reached my limit for the day and to try again tomorrow. Tomorrow! Well gee, thanks. That's kind of you letting me have my telephone privileges again tomorrow! My calls usually last about 50 mins and had no problems before with this - and as the first time I'd used 18185 this week, it's not as if I'm a heavy user. Off to someone else now. I'd rather pay 0.5p a minute more and have a reliable service that doesn't end calls arbitrarily.

I was totally unable to complete the registration process. On the first line of the form the screen cut out when I tried to move the selection dot from "Mr" to something else. Then I tried leaving it as "Mr" and continuing with the following items. But every single time, and I have tried at least 30 times, the screen cut out before I was able to complete it. It moved on to another screen which then froze, and I had to start again from scratch. Another little twist is that you can't actually use the "contact" process either online or on the phone unless you are ALREADY registered. So Catch 22 and around you go again.

I joined right now and decided to make a call. It keep saying " we have a limit, you reached the limit". I have not even made any calls yet... This is C0N. I think these people only interested to my Credit Card details. Also, there is no way that you can speak to customer services.. there is NO customer services at all.

The 18185 service worked fine for me for a while, the call quality was good and had no issues with double billing from my phone service provider. However, as 18185 require you to set up a debit order and if there are ever any problems with billing, say goodbye to your money and forget ever being able to sort it out. If you click customer services on the website it just sends you to FAQ and one goes in circles. Once you finally do find the page where you can send a message, there is no guarantee that anyone will ever get back to you. A mistake was made on my bill and I was never able to sort it out. Thank goodness it wasn`t a large amount taken from my account. Needless to say I cancelled the subscription and also the debit order. Upon looking for a new option for my international calls I discovered that Skype charges less per minute to German landlines than 18185, and it is much safer too! I was never happy about the security issues with my sensitive information on the 1815 site. A Skype subscription for unlimited calls to land-lines in Europe only costs £5.74 per month and if you subscribe to a quarterly payment they offer a discount on that. Calls can easily be made from an app on your smartphone. So I suggest that one looks into calling international landlines via Skype as an alternative.

Call quality has become so poor that nearly all calls have to be ended prematurely. There are considerable connection delays, then further delays during speech and very muffled, at times inaudible. Any sort of customer service is practically non-existent and to every email I send asking for help, they repeat the same mantra about doing 'test calls' and getting a ;'technical team' to look at it. It's all a lie, nothing happens because there's no-one running the service. I would say. don't bother with them - If your phonecall matters and you need to hear each other, don't use 18185.co.uk.

i have tried for hours to pay my bill but cannot since my debit card was lost, no way to contact them. I am desparate to pay

Be warned, if you have them send you an email stating that you must pay them then expect to have them again take money from you: You end up paying twice. You cannot get through to them for love nor money.

Been with them for years, gets worse year after year. Terrible connection (almost always does not connect). The other side does not hear any ringtone (on most occasions I had to text them or ring them to pick up the phone which beats the whole purpose of trying to get a cheap call!). Keeps ended up into a voicemail (kept getting charged each time). Drops frequently when connected, poor reception.

Don't know why I didn't leave sooner (too lazy maybe). But have now cancelled my account and moved onto SimpleCall. Fingers crossed.

I work in a school and signed up for 18185 after my brother highly recommended the service. It was excellent until recently when they stopped the texting service. What are we supposed to do now? Everything was working so well but now I have major problems because I have to use my own phone to send text messages and its costing me money.

The system works reasonably well, all apid via direct debit monthly and only occasionally does it suffer poor connections but as I had forgotten to print off 2010 invoices I needed to contact them -that's when I realised it was impossible to query anything as their link to "customer services" email went via the FAQs which merely looped back to the start so I could never get an email address for customer services or any tel no- they are uncontactable which worries me if there is a money issue with incorrect payments- how would one resolve these?!

I have been with them for many many years and the system was excellent - the basic function still works well, but now they are slipping - they put the connect price up with out informing you by email, and now they have removed the text service without notice finally and they is no way of contacting them - that is disgraceful!! such a pity that a good product that works well dont have a long term commitment to get bettter and better - they are just stale now! and on the way down. The first time since joing them have I started to look for an alternative