Supercover Insurance Reviews - www.supercoverinsurance.com

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★★★☆☆
2.8 / 5
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  • Customer service

  • Value For Money

Comment from Review Centre

Please note Supercover Insurance have contacted Review Centre regarding the reviews published. They would like to take the opportunity of dealing with customer concerns and questions and have provided the following contact should you want to contact them directly.

"Should you have any question regarding your insurance claim, please don’t hesitate to contact us with your claim number on: reviewcentre@supercoverinsurance.com"

Supercover Insurance

Should you have a complaint with Supercover Insurance and wish it to be addressed then please note your Insurance Claim Number in your review.


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★★★★☆

“Great fast service”

Written on: 24/12/2014 by Hayler (1 review written)

damage to phone, dealt with one person, who kept me updated through email. Liked that I had a choice of how I wanted to proceed with my claim. I was reimbursed for mones paid out in quick time. Really satisfied… Read Full Review

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★★★★☆

“Good efficient service”

Written on: 21/12/2014 by Watson170 (1 review written)

Good contact, easy process and speedy and efficient decision combined with easy-to-follow claims procedure. Would recommend to all. Reference number: 1671023… Read Full Review

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★★★★☆

“Worthwhile insurance cover”

Written on: 20/12/2014 by 429Davidson (1 review written)

I have Supercover for my two children's mobile phones. In the last year I have had to make a claim for both of these for accidental damage. Supercover personnel were polite and efficient and, quite rightly, were thorough in their investigation of each claim to ensure the claims were genuine. From start to finish of the claims, it took around a week to get the phones back in working order which seems pretty reasonable to me. If it were possible to have a multi phone policy I would find this… Read Full Review

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★★★☆☆

“Good service for premium”

Written on: 20/12/2014

I made a claim reference 770504 for an iphone5 that was damaged beyond repair. The claim was difficult to set up in the beginning, as it had been allocated to a specific claims handler right from word go and getting hold of that particular person wasn't easy, if they were on the phone to someone else no one else was able to help me. Once the claim was set up (which took about 2-3 weeks in the end due to times lines were open, my work times and the claims handler being engaged on other calls… Read Full Review

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★★★★★

“A surprisingly painless experience! ”

Written on: 20/12/2014 by 105Abbott (1 review written)

The process went smoothly - from the initial call, to the short time the phone was away being assessed then replaced. Thank you everyone… Read Full Review

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★★★★★

“Helpful fast service”

Written on: 20/12/2014 by Wareuo240 (1 review written)

Helpful fast service… Read Full Review

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★★★★★

“Very quick and helpful!”

Written on: 19/12/2014

Ref no. 569690. From my first contact with Supercover to make a claim, the process was very quick and easy. The lady I dealt with via email an phone was very helpful and efficient. She made it very simple to understand what my options were. Once I sent of the receipt for my repair, the cheque came through very quickly. All in all it was a great experience. Thanks!… Read Full Review

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★★★★★

“Expeditious and professional customer service”

Written on: 19/12/2014 by AbbigailHurley (1 review written)

I am absolutely delighted with the service that I have received from supercover insurance. When my ipad was water damaged I contacted supercover to make a claim and within 24 hours my claims was approved. I was then provided with very clear instructions on what I should do to have my ipad replaced. By following these instructions and taking my ipad to the Apple store myself I had the ipad replaced the same day and a refund of the money I paid for the replacement ipad delivered by cheque within… Read Full Review

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Noblelad's Comment

Written on: 19/12/2014

REF No: 1671003

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★★★★★

“Fantastic Supercover Insurance Ltd absolutely brilliant ”

Written on: 19/12/2014 by xnMcDowell174 (1 review written)

I had no problem sorting my daughters phone out service i got was fantastic i would certainly recommend this insurance company 100% my daughter is very pleased with her repaired screen… Read Full Review

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★★★★★

“Iphone excellent service”

Written on: 18/12/2014 by Damion486 (1 review written)

1560625 my daughter smashed the screen on her iphone5. Phoned to make a claim Which was done over the phone without any hassle of posting claim forms. Authorisation given for repair/replacement the following day. Was given the option to pay excess and send phone for repair or take phone to apple store. Appointment was at apple store and replacement phone received. I made payment at apple store £199 on saturday and cheque received for the cost minus excess on wednesday! Excellent service and… Read Full Review

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★★★★☆

“Short Life”

Written on: 18/12/2014 by lrWeaver433 (1 review written)

Christmas almost sorted then my tablet died. Playlist ... gone. Movie library ... gone. I even had saved five seasons of Broadwalk Empire in case of a boredom emergency. But after a week of unsuccessfully getting a live response from my tablet I finally gave Supercover a call. It really was as simple as their instructions read. My claim 1678296 was approved the very same day. I'm devastated i have no device in time for Christmas but I'm happy with Supercover's quick and personable service… Read Full Review

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★★★★★

“i phone”

Written on: 18/12/2014 by qeDuckworth111 (1 review written)

Very happy with this service. Cheque arrived within 6 days of claim being made. … Read Full Review

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★★★★★

“Super Cover”

Written on: 17/12/2014

REF:1374477 My experience with Super cover was fast and efficient. I sent my phone off for repairs and recieved it back within a couple of days. The staff were knowledgable and very helpful throughout my claim. Customer service was excellent. Was pleased with the excess price.Everything was straight to the point and moved swiftly. The claim was dealt with in a matter of days. Put it this way,by the time I got a replacement phone my Samsung was already sent back to me.Thank you Super Cover!… Read Full Review

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★★★★★

“Super Fast and efficient service!”

Written on: 17/12/2014 by Drew284 (1 review written)

REF:1374477 My experience with Super cover was fast and efficient. I sent my phone off for repairs and recieved it back within a couple of days. The staff were knowledgable and very helpful throughout my claim. Customer service was excellent. Everything was straight to the point and moved swiftly. The claim was dealt with in a matter of days. Put it this way,by the time I got a replacement phone my Samsung was already sent back to me.Thank you Super Cover! Will definitely recommend this… Read Full Review

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★★★★★

“Brilliant service reference: 624931”

Written on: 17/12/2014 by MayaSuarez (1 review written)

Please take this as a feedback, it's been very smooth claim for me without any hassle. Its really good to see that claims can be smooth like this and insurance companies are not being pain in a neck when it comes to claims, they did a very good job keeping me posted with updates… Read Full Review

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★★★★★

“IPhone Catastrophe”

Written on: 16/12/2014 by Hunterc346 (1 review written)

I dropped my IPhone down the loo and it was beyond repair. Having contacted Supercover I was amazed at how quickly they dealt with my claim, no fuss, no big long forms to complete. All conducted either by phone or email and options offered about how I could g st a replacement, either through Supercover or by calling into an Apple store if this was more convenient for me. Superb service, quick and professional. Have told all my friends about Supercover and would recommend them to everyone. The… Read Full Review

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★★★★★

“easy, cheap and quick. ”

Written on: 16/12/2014 by Chrisbrown12345 (1 review written)

Good service the second time I used this service. Cheap considering other companies and managed to get my phone fixed within the day, and had a cheque sent to be less than 4 days after the experience. Would definitely use it again as it's saved me twice this year. 1637542 Didn't like the fact it's a premium line for claims though… Read Full Review

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★★★★★

“Excellent Service”

Written on: 13/12/2014

My Iphone 5c had a cracked screen, sent the phone off on Monday eve and received the replacement phone on Thursday morning. So happy with the service from start to finish. The girl I dealt with in customer service was also very efficient. Happy customer and would definitely recommend… Read Full Review

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★☆☆☆☆

“also still waiting for replacement iphone”

Written on: 06/12/2014 by fivriver (1 review written)

after submitting claim for stolen iphone and paying excess fee for replacement fee was told wait for 3-5 days for replacement iphone to arrive as had none in stock and apple have apparently stopped selling this iphone 5s model ,which iwas told by apple that was totally incorrect and having many of said model in stock,so i also contact said claims advisor about all this and am informed still waiting for stock and no time give when they will send my replacement,then i decide to do google search… Read Full Review

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Supercovercustomerservices's Response to fivriver's Review

Written on: 08/12/2014

Hi

We are sorry to hear of your dissatisfaction and we are surprised to hear of the delay you state that you have experienced. We can only assume that extenuating circumstances have caused such a delay. In the rare event delays beyond this timeframe occur we would provide updates on the status of the replacement.

It is very rare that we would not be able to source a replacement unit if we did not have it in stock ourselves. We apologise if this have been the case. We would in this, again rare, scenario offer alternatives openly with the claimant.
Without knowing the exact details of your claim we would be unable to comment further at this stage. We would be able to provide you with clarification or updates if you were to contact us directly, via either e-mail or telephone.

We apologise for any inconvenience caused and we thank you for your feedback as whether positive or negative we can use it to make improvements in our service where possible.

Regards
The Supercover Team

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★☆☆☆☆

“Gadget insurance hell”

Written on: 21/11/2014 by Fabio121 (2 reviews written)

Supercover are the underwriters to my policy with Adrian Flux gadget insurance.  Under £40 a year for gadget cover seemed a good offer. Until... My Laptop accidental damage claim, the policy states a like for like replacement or better where like for like is not possible if they cant repair it. It has been a dam nightmare dealing with them, to start u have to call a premium number to get through to supercover unless u call adrian flux to transfer u onwards. Regarding this claim, they… Read Full Review

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Supercovercustomerservices's Response to Fabio121's Review

Written on: 25/11/2014

Hi

We are sorry to hear of your dissatisfaction and shocked at your account of your claim. We apologise for any inconvenience caused. With regard to contacting us our team can be contacted via e-mail or online chat features as alternatives to calling.

We are surprised to hear of the delay you state that you have experienced. We endeavour to, and almost always, repair or replace items within 48 hours of receiving the damaged item. We can only assume that extenuating circumstances have caused such a delay. In the rare event delays beyond this timeframe occur we would provide updates on the status of the repair/replacement. If a damaged item cannot be repaired we will replace the item.

Without knowing the details of your claim we would be unable to comment further at this stage.

We trust that your complaints and claim have now been resolved.

Regards
The Supercover Team

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