Please note Supercover Insurance have contacted Review Centre regarding the reviews published. They would like to take the opportunity of dealing with customer concerns and questions and have provided the following contact should you want to contact them directly.
"Should you have any question regarding your insurance claim, please don’t hesitate to contact us with your claim number on: email@example.com"
Should you have a complaint with Supercover Insurance and wish it to be addressed then please note your Insurance Claim Number in your review.
Written on: 14/06/2013 by Rhzzl
This company operates under many names, so if you take out any gadget insurance read your welcome packs/ terms and conditions. If you see that Cumberland house address at all. Cancel the insurance AS SOON AS YOU CAN! This company will do everything in its power to ensure you end up with nothing. They boast a 48 replacement for phones which is a joke. They send out reconditioned phones (which is fine) but they are in the worst quality you could ever imagine and DO NOT WORK. They make you go... (read more)
Written on: 08/06/2013
Thanks. The person dealing with my claim was very polite on the phone and explained everything in great detail when i wasn't to sure. I Will definitely always be a customer of yours. The claim was dealt with fast and officiant. I was extremly happy with the level of customer care (read more)
Written on: 03/06/2013 by snorville1
I purchased insurance from mobileinsurance.co.uk a couple of months ago. I wish I hadnt. Last month I smashed the screen on my Iphone 5, I called a couple ofdays after the inicdent to make my claim. Everything seemed fine,and they said a pack would be sent out to send the phone to them. A week later and I still hadnt received anything through the post (Oh no wait I did, it was the welcome pack that shuld have been sent 2 months previously!). So I called them, only to be told that they were... (read more)
Written on: 31/05/2013 by gregmcghee
Replaced within a week, outstanding!!!!! but though all I had to pay was the £25 excess, postage is not included in the special delivery envelope which they send out. Not a big deal, but i should have been told. Would definitely recommend to a friend, 5 stars (read more)
Written on: 25/05/2013 by suzannecoley1
my phone was lost so i called supercover insurance. They told me i will get a new phone within 48hrs and waited for 3 days and no phone came through the post. I was frustrated and called them and spoke to one of the advisers who's name was Husein. Who was very bubby and brightened up my day. He told me that there was nothing to worry about and my claim has been authorised and i will get a replaced phone for just £50!! which was substantial and i got a phone come to me within 2 working... (read more)
Written on: 16/05/2013
The length of the time to authorise the claim was to long, my claim has gone on for about 1year. Not being specific enough in the details you need from me. Possibly took longer due to it being a contract phone. Not changing details after I* gave the new ones. (read more)
Written on: 13/05/2013
This is one of the best insurance companies. My claim was passed in two days and a received my phone with in a week. The replacement hand set was really good. And i like the services that they provided me. (read more)
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