Vanquis Bank Credit Card Reviews

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★★☆☆☆
2.2 / 5
35% of users recommend this
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Vanquis Bank Credit Card

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★☆☆☆☆

“Unethical Loan Sharks and Theifs”

Written on: 20/07/2013 by Haliharassment (1 review written)

Avoid getting any credit card from Vanquis. My experience is they are unethical and do not care about UK credit regulations. I have had nothing but un substainated charges applied to the card up to £1000. They claimed mistakes and errors and keep saying they will refund but instead keep adding charges. I had to make one claim when I paid a deposit for flights to Spain but the agency I paid to went bust, ATOL advised me Vanquis should refund the costs. I applied to Vanquis who said they would… Read Full Review

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★☆☆☆☆

“SERIOUSLY CONCERNED ABOUT THE LEGALITY OF THIS FIRM”

Written on: 19/07/2013

Telephoned Card Company on Monday to pay card off in full. Paid CASH into a major Bank over the counter into this company's account. Government Ombudsman ruled that any monies paid should NOW ONLY TAKE A MAXIMUM OF THREE DAYS TO CLEAR. Telephoned on Friday to check account. This company claimed "NO MONIES RECIEVED." Extremely concerned telephoned an spoke to customer services. Checked and confirmed money received yesterday THURSDAY but state it will not clear until FIVE DAYS from receipt… Read Full Review

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★☆☆☆☆

“Worst company of all time”

Written on: 15/07/2013

This company is complete BS please do not apply for their cards! I was away on holidays and missed a payment and these people called my house and mobile phone atleast 6/7 times each day. They are rude and say you're lying which is complete BS. Please tell these people to F off if they ever offer you a credit card… Read Full Review

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Richprice65's Comment

Written on: 15/07/2013

Hang on a sec - I've got a vanquis card and I've never had a problem with them. You have to appreciate that Vanquis lend money to people like me (I had some rather unpleasant financial problems in the past) and presumably are concerned about default.

Whilst I wouldn't condone 6/7 calls a day - which clearly is excessive. If you'd paid on time there wouldn't have been a problem. Presumably you paid by debit card as soon as they spoke to you to remind you about the missing payment - at that point, once they'd made contact with you the and you'd paid surely the calls would stop.

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Girlie1112's Comment

Written on: 07/03/2014

I have to agree with Richprice65's commtnt.

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Girlie1112's Comment

Written on: 07/03/2014

To avoid missing payments, set up a direct debit to pay the minimum each month then pay extra monies to the account in between.

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Dantheman3's Comment

Written on: 17/07/2013

i agree with rich,if you missed a payment on gas,electric,contract phone,landline,etc they call you,so why bleat on here when you paid late,ok my only gripe with vanquis is the 550 limit im stuck on been with them since 21/3/2012 and had one raise from 150 to 550 always pay at least 110 off a month,never been late,and clear my balance about every 6 months,but other than that cant fault them

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Girlie1112's Comment

Written on: 07/03/2014

Agreed also with Danthemam, I have my vanquis gold card with £3000 credit limit for 4 years. never used more than £1500 on the card and pay full balance by direct debit if I use the card. Never had a problem with them ever.

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★☆☆☆☆

“CUSTOMER NO ACTION TEAM”

Written on: 10/07/2013 by NICE1NEIL (1 review written)

I HAVE REGISTERED A COMPLAINT AND AFTER 7 LETTERS, 2 PHONE MESSAGES AND HUNDREDS OF EMAILS (COPIED AND PASTED AND SENT EVERY HOUR) I HAVE ONLY RECEIVED A REPLY OFF THE IT DEPT SAYING THEY'D FORWARD EMAIL TO CUSTOMER SERVICE. TERRIBLE, TERRIBLE, TERRIBLE. I RECEIVED A LETTER FROM A MANAGER OF THE CUSTOMER ACTION TEAM, BUT SO FAR I THINK THEY SHOULD RECALL THEMSELVES CUSTOMER NO ACTION TEAM… Read Full Review

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Nickski2013's Response to NICE1NEIL's Review

Written on: 19/07/2013

Join the repetetive email club. In the same process myself. Can't find the 'No Action' team's email.

This is, without doubt the worst company I have ever dealt with, and I've lived in some rubbish countries!

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★☆☆☆☆

“WARNING DO NOT APPLY”

Written on: 05/07/2013 by New_User1989 (3 reviews written)

Just going to write a simple review to advise people NOT to take this card out. The interest is a joke, the charges are a joke, They will have your financial status in tatters. Just look at the money saving expert forum and see the threads on this company. I still owe them a good bit of money and I just pay every month now but they add little things in that take away what ever money you pay back. The customer service is awful and they are willing to bleed with all there hidden charges. Now… Read Full Review

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Compass209's Response to New_User1989's Review

Written on: 24/07/2013

WHY USE THIS CARD IF YOU CANNOT AFFORD TO PAY OFF THE FULL BALANCE WHEN THE STATEMENT IS DUE ???

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New_User1989's reply to Compass209's Comment

Written on: 24/07/2013

Because I was gullible when I was a bit younger when I got made redundant I could not keep up being out of work only able to pay a few months on JSA, Which at this time they still charged unknown things on the card and at no point did they help when I was made redundant !

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Girlie1112's Response to New_User1989's Review

Written on: 07/03/2014

I am Vanquis customer for 4 years with a gold card limit of £3000. never got charges and pay full balance by direct debit if I use the card. Good customer service, had no probs with them.

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Compass209's Response to New_User1989's Review

Written on: 24/07/2013

LET ME GIVE YOU ONE PIECE OF EXTREMELY USEFUL FINANCIAL EDUCATION !!!

BACK IN THE 1850S MR MICAWBER AND DAVID COPPERFIELD BOTH WORKED IN THE SAW MILLS.

MR MICAWBER SALARY EARNT £1 EXPENDITURE £1.01 RESULT MISERY

DAVID COPPERFILED SALARY EARNT £1 EXPENDITURE £0.99 RESULT EXTREME HAPPINESS !!!

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★☆☆☆☆

“Stay away”

Written on: 01/07/2013 by Christinetaggart74 (1 review written)

Please stay clear of this card I just found out every time u make a purchase you are charged £7,this is taking advantage of people it is discusting… Read Full Review

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Compass209's Response to Christinetaggart74's Review

Written on: 24/07/2013

VERY STRANGE I MADE 16 TRANSACTIONS ON MY ACCOUNT LAST MONTH AND WASNT CHARGED £112 !!!!

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Girlie1112's Response to Christinetaggart74's Review

Written on: 07/03/2014

That is not true, they may charge you interest if you dont pay your balance in full but they do not charge to use the card on purchases. Please be honest!

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★★★★★

“Bankrupt to Excellent Credit rating with this card”

Written on: 27/06/2013

Got this card about 2 years after opting for bankruptcy due to unmanageable levels of debt and ludicrously unhelpful lenders. I went from a £500 limit up to £1000 in 4 months, and then up to £1750 4 months after that. I use it as my "Spending Money" card throughout the month, and then pay then entire thing off in full at the very start of the billing cycle. Once a month I check my credit report, and since getting this card, it has steadily risen from the doldrums of BAD up to a… Read Full Review

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Dantheman3's Comment

Written on: 03/07/2013

i wish mine would go up a bit,went from 150 to 550 from december and not had any more since,always paid well in advance,always well over min payment

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Escape1979Uk's Comment

Written on: 04/07/2013

Mine fluctuates quite a lot, depending on the time of the month that I check my score.

Where this is the only line of credit I have, if I check at the end of the month before I have paid the balance, my total used credit is considered very high, dropping my rating like a stone.

Try checking a week or so after you have paid to give the decrease in utilised credit a chance to update.

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Dantheman3's Comment

Written on: 04/07/2013

i mean my credit card limit not my score lol , not intrested in scores at all,just think im a good customer for vanquis and dont get the limit raised much

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Girlie1112's Comment

Written on: 07/03/2014

To get an increas, you need to spend on the card regularly and pay balance off in full, within a year you will have £3000 credit limit.

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Kelvinknowsbest's Comment

Written on: 07/06/2014

So you go bankrupt,then apply for credit,people like you don't deserve a second chance! It's a pity your so called spending money didn't go towards your creditors. All you had to do is go to the citizens advice or go to a solicitors ever of them would of advised you. Oh and a score of 980 means nothing try apply for a mainstream lender and you'll be declined,simply because your bankruptcy will still be showing for at least two more years!!

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Girlie1112's Comment

Written on: 07/03/2014

Well done! happy for ya!

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Nickski2013's Comment

Written on: 19/07/2013

You just have to work for them!
They are the worst company ever!

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★☆☆☆☆

“Worst customer service EVER”

Written on: 24/06/2013

Do help you build your credit if you've not had any before but seriously hard work should you move/get married. I got married 2 years ago and unless I send them my original wedding cert or pay for a solicitor to authorise a copy they won't change my name- have offered to send scanned copy, proof of new name(scanned passport/utility bills etc)but refused to do. Have given my new address 3 times and each time it hasnt been updated on the system. When I asked for a new card sending I was told… Read Full Review

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★★☆☆☆

“Increase mess up ”

Written on: 22/06/2013

Was told I would have an increase on the 20th June and called but as I went over my limit for a day may not get one anyway called them they said I was the lucky one as they have had a system update I may still be ok for one but that morning no increase well called them told me it still says I will go on but no on my card yet has anyone had a situation with them were it took all day to go on ??… Read Full Review

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Dantheman3's Comment

Written on: 24/06/2013

your lucky really i have only ever had one increase,but think it was your own fault going over the limit,did you not check your account online i do,would show if its ready for you

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Girlie1112's Comment

Written on: 07/03/2014

Before they increase your limit they tell you this by letter. It clearly states. If you keep within your limit or not get too close to the limit, you will get the increase. I you clearly did the opposite, thats why they cancelled the increase.

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★★★★★

“TO ALL THE IDIOTS WHO SLATE VANQUIS”

Written on: 07/06/2013 by compass209 (1 review written)

the only reason why all of us have a vanquis credit card is because we cant get a mainstream lenders card with a low apr eg(barclaycard platinum,lloyds tsb platinum mastercard etc etc etc) !!!!!!!! because we have all been irresponsible borrowers and messed our credit files up !! agreed mmmmmm yes yes yes. now let me explain none of us wants to pay 39.9% apr interest on purchases with this card so simply use the card wisely and pay the balance off when you get the statement simple… Read Full Review

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Dantheman3's Response to compass209's Review

Written on: 09/06/2013

totally agree with that well said about time the key facts of having this card were pointed out,to all those who slated me and accused me of working for vanquiss

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Girlie1112's reply to Dantheman3's Comment

Written on: 07/03/2014

Hey Dantheman! I'll probably be accused of working for Vanquis too, as I totally agree with all your comments.

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Girlie1112's Response to compass209's Review

Written on: 07/03/2014

Well done! Compass209. Same with me, can't bash them and never had a problem with them. Some people just never learn from previous mistakes. People have to realise that credit cards are borrowed monies, not gifts, they have to be paid back.

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Ashpro79's Response to compass209's Review

Written on: 23/10/2013

That comment is irrelevant when the company goes about its business as this one does! Yes we all have bad debt etc etc etc but this does not provide them with an excuse to be immoral.....

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Moyesm's Response to compass209's Review

Written on: 19/07/2013

are you kidding me see my blog today

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Nickski2013's Response to compass209's Review

Written on: 19/07/2013

Let me explain something:
NOTHING EXEMPTS APPALLING SERVICE! FULL STOP!

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Compass209's reply to Nickski2013's Comment

Written on: 24/07/2013

CORRECT !! SO DONT LET THEM GIVE YOU APPALLING SERVICE !! DONT HAVE ANYTHING TO DO WITH CUSTOMER SERVICES !! PLAY IT BY THE BOOK, PAY ON TIME SPEND ON TIME CLEAR YOUR BALANCE AND USE THEM !

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Girlie1112's reply to Compass209's Comment

Written on: 07/03/2014

Well said, Compass209!

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Nice1Neil's Response to compass209's Review

Written on: 10/07/2013

so how long have you worked for them lol

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Compass209's reply to Nice1Neil's Comment

Written on: 24/07/2013

never worked for them ! big tower in canary wharf !

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Bigandy00's Response to compass209's Review

Written on: 07/07/2013

Shut up u dic.k! who tf are you to call me a idiot? go fk urself

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Compass209's reply to Bigandy00's Comment

Written on: 24/07/2013

theres no need to be phecicious !! that would be impossible !! only telling you where youre going wrong prck

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Sumosally's reply to Compass209's Comment

Written on: 01/01/2014

Considering compass you where irresponsible in the first place you don't have the right to patronise any comments on here!

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★★★★☆

“Unfair reviews”

Written on: 04/06/2013

I have a vanquis card for many years now and was given it when my credit rating was poor and no one else would entertain me. I have had no problems at at all with them and have always received excellent service. If you pay it on time and stay within limit, interest rates come down. Customer service team have always been very helpfull and courteous… Read Full Review

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Dantheman3's Comment

Written on: 04/06/2013

well said totally agree

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Moyesm's Comment

Written on: 19/07/2013

are you kidding me see my blog today!!!!

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Nickski2013's Comment

Written on: 19/07/2013

REVIEWS ARE FAIR. THEIR SERVICE IS SHOCKING!

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Nice1Neil's Comment

Written on: 10/07/2013

this must be another employee?

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Jmdd's Comment

Written on: 10/07/2013

No, I am a nurse!
I understood that reviews should be written on your experience with a company. Potential customers should be able to read both good and bad before making their mind up!!

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★☆☆☆☆

“Just try to pay off this card!”

Written on: 25/05/2013

Hi - our son got into problems with credit card and we stepped in to help. Every other card company gave us an outstanding balance which we could just pay off - end of story...... Vanquis however would not give a final balance to enable us to pay the card off - they just gave a vague amount then said that further interest would be added in the next month. I guess they prey on people with bad credit and then don't actually want them to pay off their outstanding balance. I only hope that… Read Full Review

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★☆☆☆☆

“Avoid, Rogues, Wrongfull Charges on a Nil Balance !!!”

Written on: 18/05/2013 by VESPA1969 (1 review written)

firstly, Dan please don't comment on my review From my experience, vanquis are a rogue company I have never had bad credit, instead for years I have had no credit cards, so had to build up a good credit file. I paid off my balance every month on time, but vanquis managed to put various fee types on to my account, all compounding on each other. I made dozens of calls to vanquise over an 18 month period, each time they promised to correct these wrongfully charged fees. Eventually I went to… Read Full Review

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Fedupannie's Response to VESPA1969's Review

Written on: 22/05/2013

hi Vespa, i too have the same issues with vanquis, and lodged a complaint with the ombusman 8 months ago.Im still waiting to see if they can resolve the problems, because i have been plaqued by phone calls from vanquis, and dont feel i can take much more What was your outcome with the ombusman? i was told that they never rule against vanquis, so im not holding my breath, apparently they are not as neautral as they make out.

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Pipster1234's reply to Fedupannie's Comment

Written on: 17/09/2013

God you're right there. I did the same thing and shock of all shocks the Ombudsman ruled in favour of Vanquis even after saying they didn't understand many of their practises. Bankers all in it together.
I refuse to pay them and sod my credit rating, highway robbers!

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Vespa1969's reply to Fedupannie's Comment

Written on: 17/09/2013

ombudsman service was ok, they negotiated £25 compensation, not a satisfactory result considering the year + I spent asking Vanquise to stop charging me incorrect charges and charges that din't exist on any of their literature and charges on these charges because I refused to pay them

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★☆☆☆☆

“Extreme Danger!!!”

Written on: 16/05/2013 by nickski (1 review written)

A number of people, including myself, have taken out Vanquis cards and set up Direct Debits to pay. Vanquis then fail to take those Direct Debits and charge you late payment fees, over limit fees and any other fee they can think of. This happened on my first scheduled payment. In response Vanquis usually appear to say that no DD was set up, despite reassurance that it was set up when the card was taken out. Currently I have a DD set up by Vanquis from my bank. It is on my list of DD's, the… Read Full Review

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★★★★★

“Works for me”

Written on: 15/05/2013 by RobTu (1 review written)

After becoming bankrupt I had to wait a year to get a bank account with DD function. Vanquis took me on for a credit card and I get a txt from them each month telling me to pay. I call the (free from a landline) number and pay the balance of, which is often less than I owe due to the credit period. In 2 years with Vanquis I have paid no interest whatsoever, and no call costs. My credit limit has increased, as I would hope, but I spend within my means so all is good. If people are just bad… Read Full Review

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Dantheman3's Response to RobTu's Review

Written on: 22/05/2013

thank you, im like you but nobody listens to me and think i work for them because i praise them ,i pay with my debit card on there website,dont bother with dd its to confusing,like you i get a text,but always check my balance on web as it gives a full readout of what you have to pay,simples

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Lucylovesbags's Response to RobTu's Review

Written on: 13/08/2013

I had to laugh at your comment! Somebody who went bankrupt and you have the nerve to say what you've said is a complete JOKE!!!!!

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Robtu's reply to Lucylovesbags's Comment

Written on: 14/08/2013

My bankruptcy had nothing to do with my spending habits, but thanks for that.

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★☆☆☆☆

“Use this and they'll screw you!”

Written on: 14/05/2013 by Goateed (1 review written)

Paid off the bulk of the card after HEAVY interest, now paying interest on top of the interest. They claim they'll help you, but they don't. Staff aren't allowed a Vanquis card, I wonder why... Took 6 days to clear my transfer, then added interest when it had been paid. Complete rip-off, don't ever use them… Read Full Review

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Iaintw2's Response to Goateed's Review

Written on: 14/05/2013

yes it certaining a rip off

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Robtu's Response to Goateed's Review

Written on: 15/05/2013

Your inability to understand how to use a credit card is not the fault of the person giving you the card.
Read the terms and conditions.

If you pay interest on a credit card it is the fault of only one person.

You.

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★★★★★

“credit increase”

Written on: 13/05/2013

Been with them for 7 months and not had a increase yet. Started with a 500 limit. Ive got about 230 debt on it and highest debt on it was 420. Pay more than min payment off. When will i get an increase credit limit… Read Full Review

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Dantheman3's Comment

Written on: 01/06/2013

i know what you mean i have been with them since march 2012 and had only 1 increase from 150 to 550 , and nothing since hoping they review shortly tbh not sure how they work out when your due for one

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★☆☆☆☆

“Useless.”

Written on: 10/05/2013

I've had nothing but problems with this company. If it's not their utterly pathetic website, it's their utterly pathetic phone service. It would help if their staff, would stop just for a minute or two, trying to sell what is essentially PPI (under a different name) to listen to a word you have to say. Every person I have spoken to on the phone is incredibly impatient and patronising. I really wish I had never bothered. DO NOT USE VANQUIS. … Read Full Review

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★★★★★

“Excellent - just pay it off in full every month”

Written on: 07/05/2013 by RichPrice65 (2 reviews written)

My credit rating was really poor so I applied for a Vanquis card as the first step in rebuilding my credit rating. I got the card in March 2010 with a £250 credit limit. I set up a direct debit to pay off the account balance in full every month. Since then they've given me a Gold Card and increased the credit limit to £3,000 and reduced the interest rate by 5%. In the past three years I've had no problem with them at all and apart from a couple of times when I've had cash advances I haven't… Read Full Review

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Dantheman3's Response to RichPrice65's Review

Written on: 08/05/2013

well done im pleased for you, i hope i can do the same,had the card over a year started at 150 raised to 550 at christmas,have not had a raise since though, i dont clear my balance often but pay at least 130 a month off when min payment is 30,hoping to get a gold card one day,never missed a payment or been late with one,when i rang them the other week they said they dont give gold cards to granite card holders which is what i am,so not sure whats gonna happen,

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★☆☆☆☆

“Do not use”

Written on: 26/04/2013

The way they charge their interest is confusing and split into two parts. They also charge in arrears unlike most other card companies so you end up paying more interest. I would not recommend to anyone… Read Full Review

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Dantheman3's Comment

Written on: 28/04/2013

so why did you have one if you knew all this ?if you keep paying more than min payment you dont really notice intrest tbh

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