written by Hill458 on 26/07/2015
Received a 60th birthday wine/flower gift set (approx cost £35).
It arrived with a dead rose in a tiny 4 inch pot (approx £2.50 if bought at Morrisons), a bottle of cheap french wine (£3.00?) and crushed chocolates. Emailed with pictures and phoned Moonpig - got no response. Finally got through on phone to customer services who arranged replacement and now have yet another dead rose!
Tried to save it by re-potting only to find that it was not a single plant but 4 separate cuttings that had been stuffed into the pot and had failed to root! Absolutely disgusted and considering taking this to trading standards because what you get is nothing like the advertised item. Will never use Moonpig again!
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