Very unhelpful

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notveryhappy35's review of Moonpig, www.moonpig.com

“Very unhelpful”

Written on: 13/06/2014 by notveryhappy35 (1 review written)

Ordered 2 cards for Father’s day and it showed that the order had gone through. I then find out that there was an error with website, and that it had not been ordered. I rang customer service and they were very unhelpful and were unable to send the card out until the Monday after Fathers day, which was useless. When something goes wrong they are rubbish at sorting the problem out.

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Saltrampen2's Response to notveryhappy35's Review

Written on: 17/06/2014

Also noted the website hung after submitting payment, although email confirmation came through, but no confirmation payment had been taken. I had exactly same problem, card not sent out until Monday.

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