awful, shameful service

★★★★☆
3.5 / 5
65.0% of users recommend this

Guest's review of Moonpig, www.moonpig.com

“awful, shameful service ”

Written on: 31/03/2014

I ordered my mother flowers (through my daughter) from moonpig...and they never arrived. My elderly mother waited in for them all day, but still by 21-00hrs, no flowers had been delivered. ..no explanation was forthcoming and when we tracked them it stated that they hadn't even been passed on to the courier. ..as its a Saturday evening we are unable to speak to anyone to find out whats going on and I now feel that I have been tricked out of 40 pounds and my mother hasn't received a mothers day gift from me this year. This is dreadful service and I will tell everyone I know never to use this company as they let people down........

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