Absolute disgraceful level of customer service

★★★★☆
3.5 / 5
65% of users recommend this

Guest's review of Moonpig, www.moonpig.com

“Absolute disgraceful level of customer service”

Written on: 15/02/2014

After ordering a birthday card for a friends 30th a week in advance, I was thoroughly disappointed when it arrived with the message at the bottom chopped in half. I have been trying constantly to get in touch with them via telephone and as yet I have not spoken to an actual person - only a recorded message to say they are busy. I have emailed the customer service department 3 times now to request a replacement - all of which gave been ignored. Company have been fine in the past however, if you are unfortunate enough to receive a faulty product it is impossible to speak to anyone. I will not be using this company again!

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