LATE , ORDER PART MISSING AND OF EXTREME POOR QUALITY

“LATE , ORDER PART MISSING AND OF EXTREME POOR QUALITY”

Written on: 20/03/2013

DEAR MOONPIG,
I ORDERD VIA PHONE THE ABOVE ORDER, THE ORDER WAS TAKEN AND PLACED BY YOUR AVDISOR IN AGREEMENT FOR DELIVERY ON THE 14TH. AS ADVISED THE DELIVERY WOULD BE ANY TIME UP TO 19:30 WITH THIS IN MIND I MANED THE OFFICE IN ANTICIPATION. THE FLOWERS DID NOT ARRIVE AND THE DAY WAS RUINNED.
THE FOLWERS ARIVED A DAY LATE AND 5 FLOWERS SHORT 19 IN STEAD OF 24 WITH THE REMINDER BEING OF POOR QUALITY.
IAM DISCUSSED AND FEEL CHEATED AND DEMAND A FULL REFUND. I HAVE BEEN RINGING ALL DAY AND YOU OBVIOUSLY WILL NOT PICK UP THE PHONE.
LIVID
MR TURNER