Moonpig.com stole my money & now are being ignorant!!!!!!!

★★★★☆
3.5 / 5
65% of users recommend this

DarrenBeckham's review of Moonpig, www.moonpig.com

“Moonpig.com stole my money and now are being...”

Written on: 15/02/2013 by DarrenBeckham (1 review written)

So annoyed!! I placed a twenty pounds credit into moonpig (or so i thought) a few years back....then never had any need to spend it. Came to this Valentine's day and I thought that I should treat my girlfriend only to find that Moonpig had done two majorly bad things!!
1. When I paid the £20 in they duplicated the transaction and so actually took £40!!!!!
WORSE!!!
2. They told me that the money was paid in too long ago and now magically is invalid?????!!! What on Earth!
WORSE!!
3. Having written them 3 separate emails spelling out the nature of my complaint, I keep getting random responses...firstly an email explaining how to reset my password...secondly, an email apologizing for delivery delay....BUT NOTHING ACTUALLY ADDRESSING MY COMPLAINT!!

AWFUL AWFUL DREADFUL THIEVING COMPANY!!!!!!!!!!

I want it made clear that at no point during my paying of what I thought was £20 was I made aware that there would be a time limit to spend it...or else I plainly would have done!!

Avoid these bandits

Visit moonpig.com
Report this review
moonpig.com