Appalling customer service

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Guest's review of Jacquie Lawson www.jacquielawson.com

★☆☆☆☆

“Appalling customer service”

Written on: 05/01/2014

The customer service side of this company is non-existent. I puchased five Advent Calendars but none of the recipients was able to download the Calendar, despite having the necessary software. It took me three e-mails to jacquilawson before I received a reply and even then they stalled by suggesting that I tried e-mailing the recipients with their codes to see if that would work. Since it was, by then, the middle of December I asked for a refund. They finally refunded some, but not all of the money. I asked for the remainder to be returned but have heard nothing since.
They are very quick to take money off customers but much less keen to help with problems.

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Ddavis60's Comment

Written on: 10/01/2014

I am having the same problem but so far no refund. Just a note telling me to have my friends add them to their address book. Not very satisfying!

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