Written on: 05/01/2014
The customer service side of this company is non-existent. I puchased five Advent Calendars but none of the recipients was able to download the Calendar, despite having the necessary software. It took me three e-mails to jacquilawson before I received a reply and even then they stalled by suggesting that I tried e-mailing the recipients with their codes to see if that would work. Since it was, by then, the middle of December I asked for a refund. They finally refunded some, but not all of the money. I asked for the remainder to be returned but have heard nothing since.
They are very quick to take money off customers but much less keen to help with problems.
As rated by real users
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