NO CUSTOMER SUPPORT

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Pillydear's review of Jacquie Lawson www.jacquielawson.com

★★☆☆☆

“NO CUSTOMER SUPPORT”

Written on: 18/08/2012 by Pillydear (1 review written)

I am so over Jacquie Lawson! Twice cards that I tried to send did not arrive the other end. The recipients checked their in-boxes and their spam file. Nothing. Trying to contact Jacquie Lawson is impossible. All you ever get is an automated email telling you to check this, this and this. When that fails, you simply cannot get hold of a human being so you have no alternative but to give up, which, presumably, is what they hope you will do. I wish that I had not renewed my membership. They need to overhaul customer relations because at present it is non-existent and when I am asked to renew, I won't!

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Lynda59's Response to Pillydear's Review

Written on: 21/08/2012

I have just paid for a "gift" subscription on this site - having enjoyed using the site myself for some years. The card is stuck in pending and invites me to "Pay Now" - BUT I HAVE ALREADY PAID AND THE MONEY HAS LEFT MY BANK! I have written 3 emails via website + 1 email directly to help @ Jackie Lawson. Like you, I am getting nowhere. If they know that they have a problem, they should resolve it. To take money intentially knowing that you cannot deliver is totally unacceptable.

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Lynda59's Response to Pillydear's Review

Written on: 22/08/2012

I have now resolved my problem with Jackie Lawson. And in fairness it may have been something I did. Full details are on 118, my Review. It took some doing but it you send an email directly to help@jackielawson.com it does seem to get them and it does seem to help in getting a reply. I have also advised (name removed) from their company about this forum - so perhaps many of you will have your problems resolved in the future.

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