poor customer service

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Abdiel276's review of Hallmark www.hallmark.com

★☆☆☆☆

“poor customer service”

Written on: 11/04/2014 by Abdiel276 (1 review written)

Horrible customer service! Have been a subscriber for years but this year something changed. They don't send the cards on the right days. Have been trying to contact customer service for 7 days now. Actually got to talk to someone at Hallmark but she "didn't have any contact information for the ecard division." I have sent an email to them every day and have gotten no response except for the automated one. I look like an idiot to my friends and family when their birthday card arrives a month early!

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Cypruscouple's Comment

Written on: 22/04/2014

We had exactly the same experience - It is impossible to cancel our account. They took funds without authorisation and will not reply to emails.

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