Get Well card delivered six days late

On January 29 I requested that Blue Mountain send a “Get Well” e-card to a friend of mine who was not feeling well. Two days later, the card had not been delivered. I contacted Blue Mountain’s customer service via e-mail. Blue Mountain’s first response was a sarcastic message telling me I should change the settings on my desktop. When I replied that the card was not sent to me and that Blue Mountain did not seem to have any difficulty sending me FIVE e-mails already, I received two more messages from one person claiming that my friend’s “workplace” had the wrong settings. My card was to be sent to my friend’s home.
Here is what I wrote in reply:

For the record, your company indicated that it would send the card to the designated recipient.
It failed to do so.
Your company indicated it would send an acknowledgment of receipt to me.
It failed to do so.

In response to my two e-mail complaints, your company could have easily provided evidence that it attempted to deliver the card. With an exact date and time.
It failed to do so.

It could also have attempted re-delivery of the card.

I am left wondering if you EVER deliver these cards, or if you are just a couple of guys in San Francisco
Actually, I was wrong. Blue Mountain managed to deliver the “Get Well” card to my friend today (February 3)! This company does exist. It is merely incompetent