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Written on: 29/05/2013
It's been 3 months for a very simple remortgage process and still nothing. When I remortgaged previously with HSBC it took one month. Nationwide service is appalling. I applied at the branch as thought direct contact is better. The consultant who was looking after my case did not even bother returning my calls or emails. Their own solicitors still have documents missing from them but they don't communicate with each other. I'm really tempted to pull out of the deal as Nationwide are really... (read more)
Written on: 05/06/2013 by implant
L & C do what they say on the tin but, why can you never get through directly on the 'phone - it always defaults to answer machine and then you have to be available for when they call back. This could, in my opinion. lose them business. Don't understand why we have an adviser and a case manager (who I never heard from,) both of whom can't answer 'phones. Anyway, rant over. Yes, they quickly identified the relevant product and submitted the application. When the valuation came back short... (read more)
Written on: 25/06/2013
I have been a customer of Natwest for over 20 years and went to get a mortgage after finally saving up the deposit. I was given the impression it would be straightforward. I was given conflicting advice, left waiting weeks for a reply to questions and finally refused although my credit rating went from good to excellent throughout the process! I am now in the position of having to start applying again and could well lose the offer so far accepted by the vendor on the flat. Needless to say... (read more)
Written on: 28/06/2013 by helsupp
We are over 2 months in, they keep on asking for new information and driving us insane. We need to exchange today or we loose the house - and still nothing.......... The most stressful and horrendous experience ever! We originally applied in November but that offer expired, so we had to reapply. You would of thought it would of been quicker as they already had done the assessments but no in fact it has taken longer. Information that wasn't needed before was now (although no circumstances... (read more)
As rated by real users
" I had dealt with L&C earlier in the year when trying to re-mort... " Read More
" Large choice fo Companies to choose from. " Read More
" Very quick and easy process. " Read More
" Nationwide mortgage " Read More
" Exceptional service and great advice " Read More