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Written on: 22/10/2012 by chrisplant20
I was recommended this bank by my financial management company. I found the process fairly simple To change my direct debit's etc. My first issue is I have twice had to pay in a cheque which is done thru Barclays. The staff didn't have a clue Who this bank was or what to do. I wasn't impressed. Customer services said that perhaps the Barclays staff Need training. Not half. Very worrying. Secondly I had to pay a deposit and 6 weeks rent on a new flat. The agent Insisted on charging me a... (read more)
Written on: 06/11/2012 by Letty467 (1 review written)
This Bank is the reason some people get money for nothing. I have had an account with them for 17 years, during this period I have had to pay a total of £368 in Charges for "not having the correct funds in the account" and every time I have shown them there is quite clearly enough in the account they say "it's not a bank error". So they are either lying to me about how much I actually have in the account or it is in fact a bank error. I don't understand how their minds and system works.... (read more)
Written on: 07/11/2012
There are 2 ways to access your bank account - by manually entering details such as customer number, pass number and memorable name/data. The other is via a card reader where you first enter your customer number on-screen, then insert your debit card into the reader, tap in your pin and then enter on-screen the number the card reader has generated. Neither works well. I have never got the manual system to work - even when I've written down the numbers and data (hardly safe). The card... (read more)
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