Only Young Drivers www.onlyyoungdrivers.co.uk Reviews

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★★☆☆☆
1.7 / 5
9% of users recommend this
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  • Customer Service

  • Value For Money

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Latest Reviews

★☆☆☆☆

“Just aweful, avoid!!”

Written on: 16/10/2014 by SherlynKeith300 (1 review written)

Speaking to a gentleman on the phone just a few minutes ago you would have thought I was asking him to sit on the naughty step the amount of unwillingness and attitude I got. There were notable huffs and I was placed on hold without warning or request. Most of the 'advice' he gave was factual untrue, he claimed polices lapsed and were not automatically renewed which is contradictory to their terms and conditions, he claimed lack of knowledge as to whether they had a fax machine or not, when I… Read Full Review

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★★☆☆☆

“trying to get through is a nightmare”

Written on: 26/07/2014 by dani2356 (1 review written)

When my policy was due to end I didn't want to take another year with them so decided to call and let them know. Could not get through for at least 20 mins, I asked for them to send my ncd , which they agreed when the policy ended. I waited two weeks and still nithing, getting through again was terrible this time was over 30mins before I got through to someone. After getting through experienced very poor customer service , very poor attitude, still waiting for my ncd to come, this is causing… Read Full Review

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★★☆☆☆

“driving uninsured!”

Written on: 24/07/2014 by RonaldAllison78 (1 review written)

was the cheapest by far for a young 21 year old, swapped my car half way through the year but had to ring 3 times and was told id be called back with in the hour but had to chase them up 4 hours later, because the guy didnt know weather they owed me money because i had just turned 21 and insurance drops at that age.. but now that my policy has ended they didn't notify me before it ended it ran out on the 17th and i received a letter on the 21st telling me it was no longer valid. so i had… Read Full Review

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★★★★★

“Great service after a claim!!”

Written on: 13/05/2014

My son was insured with Only Young Drivers car insurance and unfortunately wrote off his car at the beginning of December 2013. Amazingly within a week the money in settlement of the car was in his bank account!! All he did was phone them and they arranged absolutely everything. Noticed that there are quite a few bad reviews here but we simply couldn't fault them!!… Read Full Review

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★☆☆☆☆

“Money Grabbing & Not Helpful!”

Written on: 24/01/2014

I insured my car with the company for the first year I got it as it was the cheapest quote I found and being a student at the time, cheapest was best. A year later I renewed my quote with them. Was no longer a student and now working part time so naturally my quote went up, only by about £20 so agreed that it was fair enough, signed the contract and sent it back and had my first months payment taken out of my account. 1 week later (3 weeks after renewal) received a letter from them informing… Read Full Review

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★☆☆☆☆

“What a load of bull”

Written on: 20/12/2013 by Madting (1 review written)

After having 1year ncb and my insurance expiring in a day i call this company a they were cheapest on comparison website. When I called the staff were rude and wasted my time as well as lying from a script they were provided. i called twice to make sure. They ask you stupid questions which you answer to the best of your ability in relation to your driving. Then they tell you tpo hold and say unfortunately we can not offer you a competitive quote and want to hang up. I asked why? Both times… Read Full Review

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★★★☆☆

“Brilliant insurer not so good customer service”

Written on: 18/09/2013

i had been with only young drivers for a year and they quoted me £300 cheaper than all the other companies.. i have now renewed my insurance with aviva (quoted me £400 cheaper than only young drivers) i am now on hold with only young drivers as i asked for my proof of no claims to be sent out to me about 2 months ago and still not had it .. instead they sent me a quotation.. been on hold for 16:18 now and still no answer :/… Read Full Review

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Lindaoneill123's Comment

Written on: 05/12/2013

yes i understand. we had policy cancelled for being 1 day late with the no claims document sent to them. They cant even be bothered to send yours out to you.

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★☆☆☆☆

“If you are a 'young driver' DONT BOTHER!!!!!!!!!”

Written on: 18/07/2013 by rabbitboy008 (1 review written)

Im dad, 43 my son who has just passed his test first time at 18 (and been on a motorcycle for 2 years) has just had his first car bought for him, a vw polo 1.4. To find a quote of £1281.00 for the year seemed good, so to the phone call - they wanted to ask him a series of questions regarding his attitude to driving - he obliged only to be told no quotes available!! What a waste of my afternoon and his evening! Does nobody want my money? Seems not, only young drivers? Lets see? He is 18… Read Full Review

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★☆☆☆☆

“quote is different!!”

Written on: 21/06/2013 by lstevens90 (1 review written)

Got quoted online for a cheap price of £670 for the full year total, if I paid monthly for my seat leon. I call up and get told online is only an estimate (since when lol?) and get asked a bunch of questions that I've never been asked before, and then get finally told we don't have a quote for the price you've been offered and the quote available to you is nearly £900..... Said have a nice day and good bye… Read Full Review

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★☆☆☆☆

“Ignorant! Rubbish Customer Service!”

Written on: 30/05/2013 by serenajjj (1 review written)

I went with Only Young Drivers for the past year. I got a letter 2 DAYS!! before my policy was due to be renew, tried to call to renew and after a lonnnnnnnng wait I eventually got through to a guy in the service team who told me I needed sales, he then gave me a number which is no longer connected! I have email numerous times to which I have NEVER had a reply. So the ignorant idiots lost me as a customer. Still trying to obtain my proof of no claims...... this is going to be fun!… Read Full Review

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★☆☆☆☆

“worst insurer”

Written on: 10/05/2013

i went with the insurance for my son around a year ago, very easy contacting at the time, and they took all my details as needed, but i am know needing to change some details about cars and i have being trying to contact them for the last 2 months about this, it's extremely frustrating as my son cannot drive untill we contact them, this has being the worst insurance company to get hold of, i've being with a fair few over my years and this is the worst… Read Full Review

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Serenajjj's Comment

Written on: 30/05/2013

I am having the same trouble. I went with Only Young Drivers for the past year. I got a letter 2 DAYS!! before my policy was due to be renew, tried to call to renew and after a lonnnnnnnng wait I eventually got through to a guy in the service team who told me I needed sales, he then gave me a number which is no longer connected!
I have email numerous times to which I have NEVER had a reply.

So the ignorant people lost me as a customer.
Still trying to obtain my proof of no claims...... this is going to be fun!

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