Only Young Drivers www.onlyyoungdrivers.co.uk Reviews

Click here if this is your business
★★☆☆☆
1.5 / 5
10% of users recommend this
Click here if this is your business
  • Customer Service

  • Value For Money

? Ask our helpful community of experts about this product or company
Only Young Drivers www.onlyyoungdrivers.co.uk - Ask a question now

Media Gallery for Only Young Drivers www.onlyyoungdrivers.co.uk

Only Young Drivers www.onlyyoungdrivers.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“No Communication, No Support”

Written on: 05/03/2015 by 1986McCann (1 review written)

The only think you can expect from this company is a slightly better deal on your insurance. Once your policy is live you are on your own. About 3 months into the policy I was informed by email that they required certain documents or my insurance would be cancelled within a week. Upon requesting specifics for what they needed I was given no reply and I was on hold for more than 30 minutes on three separate occasions, once for 2 hours! In the end I had to go direct and contact the insurer to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“No communication, no support.”

Written on: 05/03/2015 by 133Watson (1 review written)

The only thing you can expect from this company is a slightly cheaper deal. Documentation was requested three months into the deal and when sent I was given no reply and the phone was not answered after two hours of holding. The deal would have been voided if I did not go direct to the insurer with the documents which was a lot of hassle and time consuming. Be prepared to be on your own and hope you are lucky that they select a professional company to handle your policy or you might find… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Complete Joke - avoid like the plague!!!!!!!!!!!!!!!!”

Written on: 03/03/2015

No one takes responsibility for the mistake of OYD charging my account twice for £1500+ each time cannot sort out unless you get a fax number (in the 21st century???) from your bank to get your money back Been onto my bank three times due to OYD procedures let alone to get my money back Spent 45 mins trying to get through their automated call system without any luck to provide them with the information that they say they need to sort out problem Their mantra should be I was only following… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Dont even answer the phone...”

Written on: 02/03/2015 by Yusuf218 (1 review written)

on hold for 30 minutes... never spoke to anybody at all… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“WASTE OF TIME”

Written on: 15/02/2015 by Pierrea437 (1 review written)

I don't know where to start... Worst customer service you have every heard You have to jump through hoops to get your insurance would rather pay more than have to bother with all the checks never had to do these checks before waste of time if i could give half a star i would… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Awful sevrvice, avoid.”

Written on: 11/02/2015 by Waughnj270 (1 review written)

I would recommend anybody to avoid this company as if it were your mother in law. Customer service is poor, and as previously stated by another reviewer, data handling is atrocious. I was enticed by the low premiums and so decided to go ahead with Only Young Drivers. Admittedly, the young lady in the call centre was very helpful with setting up the policy (even if you are required to answer bizzare highway code style questions in order to retrieve your quote). I was told to email copies of my… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“customer service and data handling is horrendous”

Written on: 21/01/2015 by Lucas447 (1 review written)

took the policy out on 01-11-2015. they asked for proof of no claims etc which was sent off straight away. heard nothing for 2 months. then 4 days before the new year i received a letter saying, if we don't receive your documents before the 01-01-2015 your policy will be cancelled. so having received the letter and the only contact option was via email so did that and heard nothing back. in the meantime i thought if the policy has been cancelled ill cancel the direct debit and stop using the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Very poor service and lies”

Written on: 17/01/2015 by heWeaver398 (1 review written)

In October 2014,after completing an insurance comparison site, I unfortunately chose Only Young Drivers for my 21 year old son. What a big mistake this turned out to be. Not only do they require copies of every document you have for your car and license, but when you send them, they say they haven't received them, even when you send them special delivery. Then 3 months later, they threaten to cancel your insurance, stating some of the documents are incorrect. YES, three months later. Then they… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Worst Insurance ever!!!!!!”

Written on: 10/12/2014 by BriaMacLeod (1 review written)

Found a quote online with this insurance provider , rang them as they were the cheapest and was on the phone for a whole waste of 10 mins!!!!!! ... So they asked me some weird questions of will I be drink driving and am I smoker or non smoker like what's it to you!!!!... Minding all that rubbish at the end the guy tells me my premium is like £2500 wen I had a quote of £750 online... Asked the guy why was this and he said online is an estimate like Im stupid, that I don't know what's an… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Quite Simply Helpful!”

Written on: 20/11/2014

I had an accident that was no fault of my own. I only had a little 1.2 Corsa at the time but I thought the best thing to do was to claim on the insurance. The claim was dealt with promptly and I was updated with every single step that was being taken. Being only 20 years of age I really did not know what to expect. But both the underwriters and the insurance company themselves explained exactly what was happening, why it is happening and what is going to happen next. When asking about… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Just aweful, avoid!!”

Written on: 16/10/2014 by SherlynKeith300 (1 review written)

Speaking to a gentleman on the phone just a few minutes ago you would have thought I was asking him to sit on the naughty step the amount of unwillingness and attitude I got. There were notable huffs and I was placed on hold without warning or request. Most of the 'advice' he gave was factual untrue, he claimed polices lapsed and were not automatically renewed which is contradictory to their terms and conditions, he claimed lack of knowledge as to whether they had a fax machine or not, when I… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“trying to get through is a nightmare”

Written on: 26/07/2014 by dani2356 (1 review written)

When my policy was due to end I didn't want to take another year with them so decided to call and let them know. Could not get through for at least 20 mins, I asked for them to send my ncd , which they agreed when the policy ended. I waited two weeks and still nithing, getting through again was terrible this time was over 30mins before I got through to someone. After getting through experienced very poor customer service , very poor attitude, still waiting for my ncd to come, this is causing… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“driving uninsured!”

Written on: 24/07/2014 by RonaldAllison78 (1 review written)

was the cheapest by far for a young 21 year old, swapped my car half way through the year but had to ring 3 times and was told id be called back with in the hour but had to chase them up 4 hours later, because the guy didnt know weather they owed me money because i had just turned 21 and insurance drops at that age.. but now that my policy has ended they didn't notify me before it ended it ran out on the 17th and i received a letter on the 21st telling me it was no longer valid. so i had… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Great service after a claim!!”

Written on: 13/05/2014

My son was insured with Only Young Drivers car insurance and unfortunately wrote off his car at the beginning of December 2013. Amazingly within a week the money in settlement of the car was in his bank account!! All he did was phone them and they arranged absolutely everything. Noticed that there are quite a few bad reviews here but we simply couldn't fault them!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Money Grabbing & Not Helpful!”

Written on: 24/01/2014

I insured my car with the company for the first year I got it as it was the cheapest quote I found and being a student at the time, cheapest was best. A year later I renewed my quote with them. Was no longer a student and now working part time so naturally my quote went up, only by about £20 so agreed that it was fair enough, signed the contract and sent it back and had my first months payment taken out of my account. 1 week later (3 weeks after renewal) received a letter from them informing… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“What a load of bull”

Written on: 20/12/2013 by Madting (1 review written)

After having 1year ncb and my insurance expiring in a day i call this company a they were cheapest on comparison website. When I called the staff were rude and wasted my time as well as lying from a script they were provided. i called twice to make sure. They ask you stupid questions which you answer to the best of your ability in relation to your driving. Then they tell you tpo hold and say unfortunately we can not offer you a competitive quote and want to hang up. I asked why? Both times… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★☆☆

“Brilliant insurer not so good customer service”

Written on: 18/09/2013

i had been with only young drivers for a year and they quoted me £300 cheaper than all the other companies.. i have now renewed my insurance with aviva (quoted me £400 cheaper than only young drivers) i am now on hold with only young drivers as i asked for my proof of no claims to be sent out to me about 2 months ago and still not had it .. instead they sent me a quotation.. been on hold for 16:18 now and still no answer :/… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Lindaoneill123's Comment

Written on: 05/12/2013

yes i understand. we had policy cancelled for being 1 day late with the no claims document sent to them. They cant even be bothered to send yours out to you.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“If you are a 'young driver' DONT BOTHER!!!!!!!!!”

Written on: 18/07/2013 by rabbitboy008 (1 review written)

Im dad, 43 my son who has just passed his test first time at 18 (and been on a motorcycle for 2 years) has just had his first car bought for him, a vw polo 1.4. To find a quote of £1281.00 for the year seemed good, so to the phone call - they wanted to ask him a series of questions regarding his attitude to driving - he obliged only to be told no quotes available!! What a waste of my afternoon and his evening! Does nobody want my money? Seems not, only young drivers? Lets see? He is 18… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“quote is different!!”

Written on: 21/06/2013 by lstevens90 (1 review written)

Got quoted online for a cheap price of £670 for the full year total, if I paid monthly for my seat leon. I call up and get told online is only an estimate (since when lol?) and get asked a bunch of questions that I've never been asked before, and then get finally told we don't have a quote for the price you've been offered and the quote available to you is nearly £900..... Said have a nice day and good bye… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Ignorant! Rubbish Customer Service!”

Written on: 30/05/2013 by serenajjj (1 review written)

I went with Only Young Drivers for the past year. I got a letter 2 DAYS!! before my policy was due to be renew, tried to call to renew and after a lonnnnnnnng wait I eventually got through to a guy in the service team who told me I needed sales, he then gave me a number which is no longer connected! I have email numerous times to which I have NEVER had a reply. So the ignorant idiots lost me as a customer. Still trying to obtain my proof of no claims...... this is going to be fun!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview