Only Young Drivers www.onlyyoungdrivers.co.uk Reviews

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★☆☆☆☆
1.4 / 5
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Latest Reviews

★☆☆☆☆

“Absolutely Shocking Experience”

Written on: 14/04/2015 by SB15 (1 review written)

Hello. I felt that 'OnlyYoungDrivers' delivered such a terrible and frankly unprofessional experience to myself that I had no choice but to leave a review to warn others thinking of going with this company to insure their car. A few points are listed below to give you an idea of how bad the experience is if you choose to go with 'OnlyYoungDrivers': - They will not tell you that you will be charged a £55 admin fee when taking out an insurance policy. - Expect demanding letters asking you for… Read Full Review

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★☆☆☆☆

“Disrespectful and Expensive”

Written on: 02/04/2015 by welshyeddy (1 review written)

They like to charge you £30 were ever they can took out policy didn't no I had points on licence only young drivers requested me to send of for a new license which I did then it came back with 3 points on from a year ago even though I weren't aware before taking policy they still want £30.... They claim management has called as I requested yet no missed calls or voicemail on phone as they said it was... I would avoid these guys with there disrespect and unprofessional attitude to its… Read Full Review

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★☆☆☆☆

“10k for a fiat punto...”

Written on: 01/04/2015 by DeeganJoyce279 (1 review written)

I love how they claim to be specialists with young drivers however they would charge me £10,819 for a 1.2 Fiat Punto... Waste of time even considering such a useless insurance provider… Read Full Review

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★☆☆☆☆

“Incompetent staff and the business bullies you ”

Written on: 16/03/2015 by danznewty (1 review written)

A few weeks after taking out the policy I received a letter saying that the insurance database had flagged up that I had provided incorrect information about a previous accident and that I owed another £200 or my policy would be cancelled. I provided all details of this previous claim when taking out the policy so after hours on hold with various departments I managed to explain this to the company who would not listen and insisted that I had until the end of the month or my policy would be… Read Full Review

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★☆☆☆☆

“No Communication, No Support”

Written on: 05/03/2015 by 1986McCann (1 review written)

The only think you can expect from this company is a slightly better deal on your insurance. Once your policy is live you are on your own. About 3 months into the policy I was informed by email that they required certain documents or my insurance would be cancelled within a week. Upon requesting specifics for what they needed I was given no reply and I was on hold for more than 30 minutes on three separate occasions, once for 2 hours! In the end I had to go direct and contact the insurer to… Read Full Review

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Coriee1212's Comment

Written on: 10/03/2015

did you have a black box?

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★☆☆☆☆

“No communication, no support.”

Written on: 05/03/2015 by 133Watson (1 review written)

The only thing you can expect from this company is a slightly cheaper deal. Documentation was requested three months into the deal and when sent I was given no reply and the phone was not answered after two hours of holding. The deal would have been voided if I did not go direct to the insurer with the documents which was a lot of hassle and time consuming. Be prepared to be on your own and hope you are lucky that they select a professional company to handle your policy or you might find… Read Full Review

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★☆☆☆☆

“Complete Joke - avoid like the plague!!!!!!!!!!!!!!!!”

Written on: 03/03/2015

No one takes responsibility for the mistake of OYD charging my account twice for £1500+ each time cannot sort out unless you get a fax number (in the 21st century???) from your bank to get your money back Been onto my bank three times due to OYD procedures let alone to get my money back Spent 45 mins trying to get through their automated call system without any luck to provide them with the information that they say they need to sort out problem Their mantra should be I was only following… Read Full Review

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★☆☆☆☆

“Dont even answer the phone...”

Written on: 02/03/2015 by Yusuf218 (1 review written)

on hold for 30 minutes... never spoke to anybody at all… Read Full Review

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★☆☆☆☆

“WASTE OF TIME”

Written on: 15/02/2015 by Pierrea437 (1 review written)

I don't know where to start... Worst customer service you have every heard You have to jump through hoops to get your insurance would rather pay more than have to bother with all the checks never had to do these checks before waste of time if i could give half a star i would… Read Full Review

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★☆☆☆☆

“Awful sevrvice, avoid.”

Written on: 11/02/2015 by Waughnj270 (1 review written)

I would recommend anybody to avoid this company as if it were your mother in law. Customer service is poor, and as previously stated by another reviewer, data handling is atrocious. I was enticed by the low premiums and so decided to go ahead with Only Young Drivers. Admittedly, the young lady in the call centre was very helpful with setting up the policy (even if you are required to answer bizzare highway code style questions in order to retrieve your quote). I was told to email copies of my… Read Full Review

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★☆☆☆☆

“customer service and data handling is horrendous”

Written on: 21/01/2015 by Lucas447 (1 review written)

took the policy out on 01-11-2015. they asked for proof of no claims etc which was sent off straight away. heard nothing for 2 months. then 4 days before the new year i received a letter saying, if we don't receive your documents before the 01-01-2015 your policy will be cancelled. so having received the letter and the only contact option was via email so did that and heard nothing back. in the meantime i thought if the policy has been cancelled ill cancel the direct debit and stop using the… Read Full Review

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★☆☆☆☆

“Very poor service and lies”

Written on: 17/01/2015 by heWeaver398 (1 review written)

In October 2014,after completing an insurance comparison site, I unfortunately chose Only Young Drivers for my 21 year old son. What a big mistake this turned out to be. Not only do they require copies of every document you have for your car and license, but when you send them, they say they haven't received them, even when you send them special delivery. Then 3 months later, they threaten to cancel your insurance, stating some of the documents are incorrect. YES, three months later. Then they… Read Full Review

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★☆☆☆☆

“Worst Insurance ever!!!!!!”

Written on: 10/12/2014 by BriaMacLeod (1 review written)

Found a quote online with this insurance provider , rang them as they were the cheapest and was on the phone for a whole waste of 10 mins!!!!!! ... So they asked me some weird questions of will I be drink driving and am I smoker or non smoker like what's it to you!!!!... Minding all that rubbish at the end the guy tells me my premium is like £2500 wen I had a quote of £750 online... Asked the guy why was this and he said online is an estimate like Im stupid, that I don't know what's an… Read Full Review

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★★★★☆

“Quite Simply Helpful!”

Written on: 20/11/2014

I had an accident that was no fault of my own. I only had a little 1.2 Corsa at the time but I thought the best thing to do was to claim on the insurance. The claim was dealt with promptly and I was updated with every single step that was being taken. Being only 20 years of age I really did not know what to expect. But both the underwriters and the insurance company themselves explained exactly what was happening, why it is happening and what is going to happen next. When asking about… Read Full Review

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★☆☆☆☆

“Just aweful, avoid!!”

Written on: 16/10/2014 by SherlynKeith300 (1 review written)

Speaking to a gentleman on the phone just a few minutes ago you would have thought I was asking him to sit on the naughty step the amount of unwillingness and attitude I got. There were notable huffs and I was placed on hold without warning or request. Most of the 'advice' he gave was factual untrue, he claimed polices lapsed and were not automatically renewed which is contradictory to their terms and conditions, he claimed lack of knowledge as to whether they had a fax machine or not, when I… Read Full Review

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★★☆☆☆

“trying to get through is a nightmare”

Written on: 26/07/2014 by dani2356 (1 review written)

When my policy was due to end I didn't want to take another year with them so decided to call and let them know. Could not get through for at least 20 mins, I asked for them to send my ncd , which they agreed when the policy ended. I waited two weeks and still nithing, getting through again was terrible this time was over 30mins before I got through to someone. After getting through experienced very poor customer service , very poor attitude, still waiting for my ncd to come, this is causing… Read Full Review

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★★☆☆☆

“driving uninsured!”

Written on: 24/07/2014 by RonaldAllison78 (1 review written)

was the cheapest by far for a young 21 year old, swapped my car half way through the year but had to ring 3 times and was told id be called back with in the hour but had to chase them up 4 hours later, because the guy didnt know weather they owed me money because i had just turned 21 and insurance drops at that age.. but now that my policy has ended they didn't notify me before it ended it ran out on the 17th and i received a letter on the 21st telling me it was no longer valid. so i had… Read Full Review

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★★★★★

“Great service after a claim!!”

Written on: 13/05/2014

My son was insured with Only Young Drivers car insurance and unfortunately wrote off his car at the beginning of December 2013. Amazingly within a week the money in settlement of the car was in his bank account!! All he did was phone them and they arranged absolutely everything. Noticed that there are quite a few bad reviews here but we simply couldn't fault them!!… Read Full Review

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★☆☆☆☆

“Money Grabbing & Not Helpful!”

Written on: 24/01/2014

I insured my car with the company for the first year I got it as it was the cheapest quote I found and being a student at the time, cheapest was best. A year later I renewed my quote with them. Was no longer a student and now working part time so naturally my quote went up, only by about £20 so agreed that it was fair enough, signed the contract and sent it back and had my first months payment taken out of my account. 1 week later (3 weeks after renewal) received a letter from them informing… Read Full Review

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★☆☆☆☆

“What a load of bull”

Written on: 20/12/2013 by Madting (1 review written)

After having 1year ncb and my insurance expiring in a day i call this company a they were cheapest on comparison website. When I called the staff were rude and wasted my time as well as lying from a script they were provided. i called twice to make sure. They ask you stupid questions which you answer to the best of your ability in relation to your driving. Then they tell you tpo hold and say unfortunately we can not offer you a competitive quote and want to hang up. I asked why? Both times… Read Full Review

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