They couldn't give a tiss (that's with an o)

SKI WORLD HOLIDAY - I sent a letter complaining about being left standing in sub zero temperatures in a deserted dark car park at 6am for 40 minutes til the bus arrived. I also complained that when you arrive there on holiday the rep immediately demands 18 Euros 20 in tax, per person. There is no mention of this when booking, nor is it on the booking form or over the phone. Their reply to my complaint simply referred me to their T&Cs re the tax and they offered me £20 off my next holiday re bering stranded in the carpark....
Here is my sarcastic reply.. enjoy.

Dear sir, My apologies for not responding sooner to your email of 11th May in response to my complaints of 1st April. I'm afraid I have only just today recovered from the shock of the enormous generosity your company is showing as your goodwill gesture, for which we are both extremely grateful. I have to say, there probably aren't that many holiday companies, skiing or otherwise, that would offer not one but two people a whole twenty pounds off a future holiday with them.
And £20 each (yes that's each! How fantastic!) will really come in handy, thankyou so much!. And who cares that you rely on 'available slots, or not, from local taxi firms' who may or may not be able to get your guests to meet your tour bus in the car park at a convenient time? Not us, we don't care, we're just your clients, we had a great time standing around for ages in sub zero temperatures at that hour of the day thanks to the efficient organisational skills your company have shown!
Yes, we'll definitely be coming skiing with your company again and we'll certainly be spending our whole £20 each (yes, that's each! fantastic!) wisely......oh wait...

No... oh dear I forgot... sorry.

We're going to need that £20 (each!..fantastic!) to help with the surprise 18.20 Euros tourist tax, aren't we? What a shame.

And with regard to that, please, please thank (SL), your customer services colleague, for promising in her emailed response that this totally hidden additional charge would immediately be put up front, in bold type, on the first page of the booking form, just in case any of your clients are too lazy to read all the way down to the bottom of Section 23 of your online T&C's pages with a magnifying glass to make sure they know about the extra tax payable on the bus. That is very considerate of her, and of your company, so thankyou once again.

Oh... she didn't say that? Really? And I suppose she didn't say she was also going to move that totally buried extra cost from the T&Cs on p226 of this year's printed brochure, into a prominent (or indeed actual) position on the booking form either? No? Oh well, never mind.

Because who doesn't like extra surprises when you arrive on holiday?(Yeay!) Especially to the tune of having to cough up over 18 Euros each (yes that's each! fantastic!) demanded by your rep as soon as you sit down on the bus! Such fun!

You get the picture. What a pathetic response from both of you. If I could be arsed, I'd be interested to see what the Sunday Times Travel Section and ABTA would have to say about all this, but I'm not sure I can be arsed, because just like your attitude to your clients, I just couldn't give a tiss.