Standard Service

“Standard Service”

Written on: 21/05/2012 by freeble

Reading the reviews I notice that many existing customers of this company are surprised/shocked when they get either bad service, or bad wine, they should instead be glad that hey have managed to survive the Laithwaites experience for so long without a problem. The whole of the organisation is aimed at selling as much wine as possible, not to help the customer, hence the very small print stating that this offer is part of a wine schedule, so unless you actively cancel you will get more wine whether you want it or not. The service people frequently don't listen when a complaint comes through as they are trying to get rid of the complainant, so that they can shift more wine, not cost the company money!
The wines are on the whole unique to Laithwaites and therefore difficult to compare with other vendors and the prices are a joke, when they can give staff a 40% discount and still make a large profit, how much do you think that the customer is overpaying?