Confetti - www.confetti.co.uk - Post Aug 2010 (under new ownership) Reviews

★★★★★
4.5 / 5
88% of users recommend this
  • Value For Money

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Note from Review Centre

From August 2010 this business came under new management. The reviews on this page represent the products and services offered from that time going forward.

Media Gallery for Confetti - www.confetti.co.uk - Post Aug 2010 (under new ownership)

Confetti - www.confetti.co.uk - Post Aug 2010 (under new ownership)
Confetti - www.confetti.co.uk - Post Aug 2010 (under new ownership)

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Latest Reviews

★★★★★

“extraordinary”

Written on: 21/11/2013 by romanticspi (2 reviews written)

We ordered wedding favors for my brother's wedding. And the products came exactly as expected. The delivery is very fast, and customer service is extraordinary… Read Full Review

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★☆☆☆☆

“Bad customer service!!!!!”

Written on: 05/09/2013 by Guessah (1 review written)

I ordered my wedding invitations from this site and it has been a disappointment!!!!! I ordered the samples and they were here before scheduled and afterwards i did the proper order. First i placed it on july 30th and was supposed to arrive until Sept 4th. That personally did bothered me but i thought i was ok if it was on time. Anyway today, Sept 5th i received a "reconfirmation proof email" so i panicked!!!!!! I contacted them and said that my order was going to be delivered in 10 more… Read Full Review

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★★★★★

“Amazing Service, Efficient, Prompt and a Pleasure”

Written on: 14/03/2013

I wish that all the companies I am dealing with, whilst planning our wedding had a lady like the one I dealt with. This lady was fantastic, all my e-mails were answered promptly, she went above and beyond to help me and answered everything in a pleasant, friendly and helpful manner. Thank you for such a pleasurable experience… Read Full Review

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★★★★★

“Amore Wedding Ring Box”

Written on: 08/10/2012 by AmandaHipkiss (1 review written)

Was a fantastic find and worked well at our ceremony and for the Best Man knowing the rings were safely in the box. The box is stunning with two silver hearts on the lid. The box can be continued to be used after the wedding too!!!… Read Full Review

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★★★★★

“Second to none”

Written on: 17/08/2012 by Goldenmemories (1 review written)

I had been searching for table number indicators and by chance came across Confetti. I must admit I didn't try them immediately as we are celebrating our Golden Wedding. Wished I had tried them first. I ordered the Golden 30-cms table place card holders late on Wednesday evening and they arrived first thing this morning (friday). They are perfect!!!! Thank you so much. … Read Full Review

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★★★★★

“Excellent customer service”

Written on: 08/08/2012 by lianemarshall (1 review written)

Placed quite a big order with Confetti for my wedding abroad and I was delighted with the products. They arrived on time and exactly as described. When I realised I had ordered too few of an item I spoke with Christine at Customer Services and she was extremely helpful. A pleasure for a stressed bride to deal with such a fantastic company!… Read Full Review

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★★★★★

“Excellent Customer Service”

Written on: 05/08/2012

With only 4 days left until my wedding I wanted to order 2 personalised gifts that had a lead time of 21 days. I called and spoke to Christine who was extremely helpful and I had the beautiful gifts within 2 days with no stress as she kept me updated constantly. I would definitely use Confetti again and recommend to anyone… Read Full Review

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★★★★★

“Excellent Customer Service!”

Written on: 01/08/2012

I was most suprised to read the review below as my experience using confetti.co.uk has been completely different. I ordered a Wedding Planner for my friend yesterday (31.7.12) and it had already arrived by lunch time today (1.8.12). When I opened the planner I was a bit dissapointed to find one of the tabs was ripped. As I had brought the planner as a gift I rang the customer services team to see if I could get a new one. After speaking to one of the girls who assured me that if I sent a… Read Full Review

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★☆☆☆☆

“Awful customer services ”

Written on: 31/07/2012

The products could be ok but the customer service is so poor that my order never got to me so I wouldn't know! The call centre staff were most unhelpful and seemed really pleased when I cancelled my order as it had been such a hassle to them. Wouldn't recommend this site to anyone… Read Full Review

Confetti2012's Comment

Written on: 01/08/2012

Thankyou for taking the time to leave a review for us here at Confetti.

I am sorry you feel your enquiry was not dealt with to your satisfaction but as explained during your telephone conversation, as one of the items on your order was out of stock and you asked for the in stock item to be increased in quantity, to enable us to do this for you we would have needed to take card details as your initial order had been paid for via paypal and for security reasons we are unable to take additional payments direct from anyone's paypal account at which point you advised the operator you would like to cancel the order rather than make adjustments to the payment to cover the additional cost for the extra items.

Once again I am sorry you feel the Customer Service provided was not to your satisfaction and if you would still like to order the items, full payment can be made on line from your paypal account or we would be more than happy to process the order over the telephone for you using a Credit or Debit Card as previously advised before you asked us to cancel the order for you.

Kind Regards
Christine
Confetti
Customer Care

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★★★★★

“You are fantastic!!”

Written on: 27/07/2012

Confetti have provided me with fab ideas and given me plenty of inspiration for my wedding. I've ordered numerous of things from this site, from stationary to gifts, accessories to keepsakes-it's given me everything I had set out to buy and more. They keep you regular up to date with emails and if you register they send you discount codes for the latest deals. The website is easy to understand and simply to follow. Thank you Confetti :-)… Read Full Review

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★★★★★

“Brilliant and fast service”

Written on: 23/07/2012

i ordered some favours for my wedding and christine assisted me with my order, she said they would be with me in a months time, but they came much earlier which i was very happy with and quality of them was fantastic. Thanks for all your support christine :-)… Read Full Review

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★★★★★

“HELP Amazing Service”

Written on: 23/07/2012 by julesyv (1 review written)

I contacted Confetti as I needed to obtain a VAT receipt for a recent purchase. Not only were they really helpful, they kept in contact and I had an invoice by email within minutes. Great Products + Great Service… Read Full Review

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★★★★★

“Super smashing lovely!”

Written on: 13/07/2012

I ordered 35 Ivory metal butterfly tea light holders for my wedding and cannot be more pleased. They are smaller than I envisaged but that makes them even nicer. Just big enough to sit a tea light inside comfortably. The butterfly detailing is just lovely, just clean lines and no jagged edges. They will make a great finish to my table centre decorations. They were in the sale too so that makes them even more appealing… Read Full Review

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★★★★★

“Customer Service”

Written on: 04/07/2012

I received a very quick & comprehensive response to my enquiry and was very pleased with the service received from Christine (in fact it made me order more items from Confetti). My mind was put at rest and I was assured I could make contact anytime throughout the order to check on progress due to timescale involved. Highly recommended… Read Full Review

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★★★★★

“customer care by Christine”

Written on: 02/07/2012 by scottyann (1 review written)

I tried to place an order on line on the Sunday but did not seem to be getting the prices quoted, I dropped an email asking why, Christine replied saying that if I would like to phone the customer care line in the morning that they would make sure my order was put through correctly priced. That I did but immediately was put through to the Christine that had emailed me and also she took my number and called straight back. My order is now placed and at the price I hoped. It was so nice to speak… Read Full Review

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★★★★★

“Customer Service - Christine”

Written on: 29/06/2012 by Ronthered (1 review written)

I placed an order with confetti but didn't receive a confirmation email. I was concerned that my goods wouldn't arrive for my daughters forthcoming wedding so I emailed Confetti customer services. Within five minutes I received a telephone call from Christine and the problem was sorted. I had mistyped my email address therefore no confirmation message although the order had gone though ok. Christine assured me that the goods were on there way. If this is an example of the customer care people… Read Full Review

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★★★★☆

“Excellent customer service”

Written on: 29/06/2012

Quick and easy online ordering. Straightforward. Everything available for immediate despatch. Goods were despatched within a day or two and although the box arrived when I was out, I was able to collect it from my local (village) post office. Very pleased with the quality of the items and mostly well packaged. However, I ordered two photo frames (they were beautifully packaged in their own boxes), and in one the glass was shattered (the box was at the bottom of the parcel-box). Nonetheless, a… Read Full Review

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★★★★★

“postage”

Written on: 28/06/2012

i have ordered off here before but i think over a certain amount ought to be free postage i also recommended it to others and 3 have ordered and all say postage puts the price up… Read Full Review

Confetti2012's Comment

Written on: 28/06/2012

Hi
Thankyou for taking the time to review our website here at Confetti.

If you could please go the the following page on our site http://shop.confetti.co.uk/category/free-pandp?TRE00000
this is the current offer for Free Postage on orders over £50.00 at todays date.

Should you wish to go ahead and take advantage of this offer or wish to place an order over the telephone please do not hesitate to contact me on 0844 848 9696 where I will be happy to process the order fo you.

Kind Regards
Christine
Confetti
Customer Care

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★★★★☆

“Classic Cards”

Written on: 19/06/2012

Ordered the A6 white with silver border cards. They arrived in perfect condition ready for me to print onto, within a few days. They were slightly thinner than some others I had hoped to match them to but not a problem. Looked great on my table plan and menu… Read Full Review

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★★★★★

“Efficiency at its best!”

Written on: 15/06/2012 by vicki1912 (1 review written)

Can't believe it. Ordered a table planner and stand yesterday afternoon and it arrived this morning. That is what I call efficient! What a fantastic site. Have compiled my guest list and added the guests to my table plan. Not sure I like to be reminded of how many days to go every time I log in though, bit scary! Had an email from Confetti about personalised m& m sweets so that will be my next order!… Read Full Review

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