Looked good then all went downhill

Orchardleigh House, Frome, Somerset
★★★★☆
4.4
From 63 reviews
89.0% of users recommend this

  • Location

  • Venue

  • Food

  • Value For Money

Guest's review of Orchardleigh House, Frome, Somerset

“Looked good then all went downhill”

★★☆☆☆

written by on 29/09/2011

Me and my fiancé went to view the venue and instantly fell in love.

We provisionally booked the venue and sent of details of what we wanted for our big day. It was then we found out about extra food/drinks charges that took us well over our budget which we were not informed about at our viewing.

When trying to ring the venue to sort this problem out and find out the final prices we were told different sets of prices again, I felt like they were making it up as they went along.

We were also told people were out of the office all day then when we rang again they were in. really felt messed about and the lack of organisation was unbelievable.

Although the venue looked stunning I would make sure you have everything in writing before giving them any money.

We have since cancelled our wedding at this venue and have found somewhere much more reliable. I’m glad I read these reviews and found out that this was not a dream venue before the big day.

  • 21.9.2012

    Wedding Date

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Samantha99's Comment

Written on: 11/11/2011

At Orchardleigh we are very open about our prices, and they are all in the Wedding Pack which can be found online, and also given as a hard copy when couples come to view the House. Each Wedding we have is individual and priced accordingly, we do not do packages. When a provisonal booking is taken, this date is held for the couple for 14 days, so within this time we can discuss prices and budgets. In reference to people not in the office. We are a small and busy team, and people are in and out of the office all the time. We endevour to call people back and to reply to emails as soon as we can.

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