Cavendish Banqueting London www.cavendishbanqueting.co.uk Reviews

Cavendish Banqueting London www.cavendishbanqueting.co.uk
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★★★★☆
4.3 / 5
From 6 reviews
83.3% of users recommend this

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Latest Reviews

★★★★★
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“Satyam & Kavita Engagement 25th May 2013 @ Cavendish”

Written on: 07/06/2013 by satyampatel01 (1 review written)

I would like to thank Akbar firstly, Our event went 100% to plan, I thought I would arrive early and make sure everything was ok, when I arrived I saw Akbar has taken care of everything. I didn’t need o do anything., Working with Akbar and his staff was a true honor. I originally looked at the venue for my wedding but he was booked, (I can see why). So booked for engagement. The venue was beautifully decorated and exactly as discussed. We only met a few times, only spoke a hand full of... (read more)

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★☆☆☆☆
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“Worst place ever they do not have a clue on Cypriot...”

Written on: 04/06/2013

This was without doubt the worst Cypriot wedding we have ever been to please stay away from thi svenue they do not know how to host Cypriot weddings (read more)

Cavbanq's Comment

Written on: 04/06/2013

Dear Guest,
Many thanks for your feedback.
This being our first Cypriot wedding, I admit, we were caught unaware with respect to how to host a Cypriot wedding. Constructive criticism is always welcome - we do learn from experience and mistakes. Having spoken to the hosts extensively at the end of the night, apart from a few minor points, they were on the whole, happy with the outcome - I would appreciate more detailed feedback if you are willing - either privately or publicly. Feel free to contact me.

Many thanks.
Akbar Lakhani
General Manager

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Stellios12's Comment

Written on: 05/06/2013

Dear Mr Lakhani
If as you say you spoke to the hosts and they were very happy then I am very shocked, I will speak with them as well because they are related to us.
Please see points below.
1. When guests arrived at the reception there were no drinks on trays so they could take one, everybody had to fight their way to the bar, where to my horror your bar staff were not fit for purpose that is as polite as I can be. You don’t stand there filling one or two glasses and asking people? There should have been ample glasses full for people to help themselves.
2. There were no canopy’s anywhere to be seen people were starving, I only saw one of your staff with canopy’s when everyone went in.
3. The dips on the table how on earth can you possibly put out dips hours before people sit down? Did you not see the Tarama (Pink) dip that had a crust on it which means it has been out for ages, and as it contains smoked cod roe you would get food poisoning?
4. White wine was warm should have been in ice buckets, plastic bottles of soft drinks? This is as cheap as it gets, we have never before in all our years been to a wedding and had plastic bottles of soft drinks.
5. Starter this was not even a starter strips of chicken with chilli sauce that we have with Chinese food.
6. Main course was surly the worst ever we have tasted everybody was complaining.
7. Dessert how on earth can you serve cheese cake at a wedding and take for ever to serve it and then run out and cut the portions down to make it go round I know one person I was standing next to was insulted and sent it back.
8. There are budget weddings but this was like a crisis wedding, if the hosts were on the whole happy maybe they should ask for feedback from their guests because I can tell you they were not happy.
9. Your serving staff had no idea on how to serve and for quite a few it was their first week there.
10. I could go on but I won’t I cannot believe the hosts were on the whole happy.

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Cavbanq's Comment

Written on: 06/06/2013

Dear Sir,

It is clear that your experience on this occasion was not pleasant and for that I do apologise.

I would like to go through your points individually - not to make excuses but to explain.

1. Reception drinks were laid out at the bar from the beginning - before guests arrive, we pour 60-70% of the glasses primarily so that champagne doesn't go warm and flat but also to discourage waste. In the past, once welcome is over, we have found ourselves throwing away 100's of glasses of champagne and juice.

Guests usually pick up a glass and then move away from the bar as a courtesy to other guests - the reason we don't have waiters with trays in the reception area is because it is a confined space and with so many guests moving around, the waiters get bumped into and invariably, glasses fall on the floor.

2. The canapes were brought in by the hosts, not provided by us. The person responsible for delivering them did not advise us where they were kept until way into the drinks reception.

3. The dips were put on the table 15 minutes before the guests were due to enter. Delays at the church, resulted in delays for the guest arrival and bride and groom arrival. The resulting delay was 30 minutes not hours.

4. White wine came straight out of the chiller and onto tables as guests sat down. It is served at the recommended temperature of 10-12 degrees centigrade. We did place ice buckets on each table, however, they were used for the ice for the spirits instead of housing the white wine bottles.

5. The menu was selected by the hosts - the starter was a shredded chicken salad with a sweet chilli dressing. Yes, that is the type of chilli sauce you get in a chinese restaurant, but it is what the hosts tried and chose for their meal. I'm sorry you didn't like it.

6. I did not get to speak to everyone there, but the few people who i did get to speak to really enjoyed the food. Some also said it was okay. In a crowd of 300 people, i expect a few people really didn't like the food and a few people really did and most probably thought it was okay. I'm sorry your experience of the meal was dissatisfactory.

7. Again, the dessert was chosen by the guests. We offered a choice of desserts and they chose the cheesecake. We do not cut portion sizes down, Sir. Our cheesecake is made on site and cut by human hand - to cut 300 pieces exactly the same size is near impossible.

8. I can't comment on this point. I don't know what other people charge for Cypriot weddings and I am not going to comment on what we charge either.

9. Any business, anywhere in the world has staff that is new, staff that is old, staff that is good and staff that is inexperienced. It is the nature of business. Our industry (banqueting) in particular lends itself towards staff that are young (usually students), transient (looking for work while travelling) and more often than not, foreign. Clearly, the waiter managing your table was one of the new and inexperienced ones - this is not something i see as a crime. Once upon a time, we were all inexperienced and had to learn how to do things in the right way.

I have in no way intimated that the hosts were ecstatic with our performance. As a businessman, I myself was disappointed with how we performed and look to improve and learn for the next one, taking on board all of your feedback.

Yes, this was our first Cypriot wedding. Our first Indian wedding was just as difficult, as was our first African wedding, Jewish Wedding, Turkish wedding, Pakistani wedding and so on. Each culture brings its own way of doing things which we are more than happy to adapt to.

I thank you for the time you have taken to write back to me.

I do hope you have the occasion to be a guest here in the future and maybe let me know if and how we have improved.

Kind regards,
Akbar

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★★★★★
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“Absolutely Fantastic Allover ”

Written on: 27/05/2013 by Anniesaggar

After holding an event at CB I can truly say that I would not hesitate to recommend anyone here. Fabric venue, friendly staff who go out of their way to accommodate your needs & spacious. Service was magnificent & the Blue Bar was a huge hit with our guests. (read more)

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★★★★★
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“Best party Venue”

Written on: 18/12/2012 by sunil9005

It was wonderful experience in beautiful venue. Fast and freindly service did make our experience glorious. Staff at bar was excellent. (read more)

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★★★★★
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“Cannot thank you enough”

Written on: 11/12/2012 by Cavguest (1 review written)

Everything was absolutely perfect, nothing was too much and both our guests and us had a great evening. We are looking forward to working with Akbar and the team when we plan our next event. Fantastic catering facilities for Kosher caterers. (read more)

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★★★★★
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“Perfect Service”

Written on: 30/11/2012

I had an event at Cavendish Banqueting for my wedding and they were both perfect. Perfect food. Perfect ambiance. Perfect Service. Perfect night. We regularly use the venue to host charity events and the whole process is so easy. Akbar is easy to work with and never says no to any request. We have even had our son's Birthday parties there 2 years running. Great Venue. Great people. Keep it up. (read more)

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