Dreadful Customer Service

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Guest's review of Pocketfold Invites www.pocketfoldinvites.co.uk, Paignton

★☆☆☆☆

“Dreadful Customer Service”

Written on: 29/10/2012

After being made promises of a quick turnaround we choose to use this company, it seemed relatively straight forward, we would provide details, they would print and cut and we would mount invites. We should have noted the warning signs, on a few occasions samples they had said they would send never arrived. As it happens after placing the order, they took 2 working days to give a quote, despite a few days getting wording right, then they seemed to mix up the quotes they had given us over the phone. We resolved this within the day and paid promptly. A week later and we are still waiting receipt of our order, far from the 48 hour turnaround we had been waiting on. Here's hoping when recieved they are actually as we want or we are in trouble!

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Pocketfoldinvites's Comment

Written on: 10/02/2013

I am sorry that you feel that you have received such a poor customer service Laura. It was very difficult to provide you with an accurate quotation until we were provided with the exact quantity and design that you required. Once a price was agreed you notified us that you hadn't booked a venue for your reception, again this made it a little difficult to provide you with PDF proofs. Once PDF were approved we waited a further 5 days for payment. However, once you did pay we moved heaven and earth to provide you with a 48hr turnaround. Please other potential customers note that this feedback was written prior to receiving the full order and once it was received Laura's boyfriend returned to us for additional items. Maybe we're not so bad after all!

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