written by EmmaWyatt52 on 09/07/2015
Wonderful DIY invitations for a really low price. We went for the Original Pocketfold kit, the company also did the printing for me. Low cost, good looking invites, quick service as well.
written by DannaDay326 on 05/04/2015
I certainly would recommend this company. The quality was superb and the delivery was very quick. I will be coming back for my place cards and extra stationery!
written by 259Manning on 06/10/2014
I ordered my invitations from Pocketfold Invites, fantastic looking invites and our friends commented on how wonderful they were. If you want cost effective, beautiful invites these are for you.
written by Ellie123456 on 22/08/2013
Great invites - best I'd seen around. Exceptionally poor customer service. Took ages for them to return calls and emails. They kept getting the proofs wrong despite very clear instructions. Sent out all 45 invites to us (took about a month from the proofs being approved to us actually receiving them!), and then they were wrong. I can't begin to explain how poorly the company is run. No one knows what's going on, and stupid mistakes are made all over the place. All in all, a calamity from start to finish. On the positive side, they are absolutely beautiful invites, but only any good if you can wait and put up with the absolutely shameful running of the company.
written by on 17/06/2013
We have received the invites and just wanted to say thank you for your speedy work and delivery. We are very impressed and happy with the finished product.
written by on 30/04/2013
I chose Pocketfold Invites because the designs from their gallery looked good and the costs seems drastically cheaper than using a local supplier. I decided to write this review to warn others that they may end up wasting a lot of time explaining to the "experts" basic information. My emails to Pocketfold couldnt have been clearer yet I had to confirm and reconfirm basic instructions over a number of weeks. Eventually I received my complete order (after being dispatched in 3 stages) and while the invites looked great and cant help feeling disappointed by the whole experience. The rest of the team really need to get their act together and start communicating with each other. Its not good enough to keep apologising for mistakes - just take time to get it right in the first place!
written by on 05/04/2013
The pocketfolds I wanted called 'debut' was advertised as 5 inches times 7 inches but was actually 5.5 times 7.5 This was NOT doable as I was printing my own invites. Then they email me saying something ridiculous like the sizing is in mm too 1. Inches and mm still needs to be calculated the same. 2. The mm was still WAY off what it said on the site and funnily completely incorrect in inches too. So they obviously can not count. They are rude and horrible and not a 'company' to deal with.
written by on 07/03/2013
The service was fast and efficient, cheapest invitations I could find. Our invites arrived swiftly and the effort put into them was great, i would definitely recommend this service to a friend!
written by on 27/02/2013
thought this company looked great, exactly what we wanted...STOP!! DO NOT GO ANY FURTHER THAN LOOKING! they never answer the phone, they finish at 4pm although the stores guy says they finish at 5pm, you have to chase them not the other way round. [name removed] is the manager but he doesnt call you, too busy with his family. Their customer service leaves much to be desired. never received a sample that they promised. would not recommend in the slightest!
written by on 29/10/2012
After being made promises of a quick turnaround we choose to use this company, it seemed relatively straight forward, we would provide details, they would print and cut and we would mount invites. We should have noted the warning signs, on a few occasions samples they had said they would send never arrived. As it happens after placing the order, they took 2 working days to give a quote, despite a few days getting wording right, then they seemed to mix up the quotes they had given us over the phone. We resolved this within the day and paid promptly. A week later and we are still waiting receipt of our order, far from the 48 hour turnaround we had been waiting on. Here's hoping when recieved they are actually as we want or we are in trouble!
Written on: 10/02/2013
I am sorry that you feel that you have received such a poor customer service Laura. It was very difficult to provide you with an accurate quotation until we were provided with the exact quantity and design that you required. Once a price was agreed you notified us that you hadn't booked a venue for your reception, again this made it a little difficult to provide you with PDF proofs. Once PDF were approved we waited a further 5 days for payment. However, once you did pay we moved heaven and earth to provide you with a 48hr turnaround. Please other potential customers note that this feedback was written prior to receiving the full order and once it was received Laura's boyfriend returned to us for additional items. Maybe we're not so bad after all!
written by geni117 on 26/08/2012
i can highly recommend the company after all my wedding stationary was delivered and presented in a very high standard, the company were very friendly and nothing was too big of a job for them, i am extremly happy with the overall service and cannot fault there customer service and communications !
written by CharlieLou on 06/07/2012
I had a very fixed colour scheme in mind for my invitations and struggled to find a pre-made set that fit my theme. I came across Pocketfold and was thrilled with the level of customisation that was possible. The quality of the materials was exceptional and the service I received from the team was second to none. I have since gone back to them several times for various smaller items and have always been more than happy with the experience and end result. The printing service was also fantastic value for money! I would thoroughly recommend Pocketfold to anyone looking to make their own invitations. If there's something you want but can't see on their website, its definitely worth sending them an email just in case!
written by Zoeisababe on 04/07/2012
I love my invites so much, they are really well made! everyone has complimented me on my invites. they are just so beautiful. I already recommended you to my friend who ordered before me after I recieved my sample. amazing customer service too. thank you team! xxxx
written by Vixon2012 on 26/06/2012
I ordered three pocket fold kits in ice gold wave and satin royal blue ribbon for 75 invites, when they arrived I was delighted because the delivery was very quick. The stock was well packaged and padded for protection. Everything was there as promised and I was not in the least bit disappointed. Very good quality pockets and the template came through the email without a hitch. I cant wait to put them together and wow our guests.
written by SeptemberBride2012 on 21/06/2012
I ordered the diy pocketfold invites and thought that I would print them myself and put everything together. I completely miscalculated what was involved in printing on such tiny pieces of paper. After trying printers in my area who wanted to charge a fortune I phoned Pocketfold in desparation a week before my invites were 'scheduled' to be sent out. They were so friendly and completely calmed down this panicked bride to be. I sent the invites back to them and emailed them my templates. The process thereafter to approve the prints, pay and get them delivered back to me was seamless. I can't express enough how grateful I have been to find a company who went out of their way to help me when they could have done what other companies do when the words 'wedding' and 'short time' are mentioned (charge more)... Everyone I dealt with was a real pleasure and I really would highly recommend them to anyone and everyone.
written by on 06/06/2012
I can't believe how easy it is to order Wedding Invites from Pocketfoldinvites. I was struggling to find a suitable supplier (and one at a reasonable cost)so I could make my wedding invites... After seeing, and being recommended by another bride, an invitation I was very impressed. I was even more impressed with the speedy dispatch of the sample items I wanted to order and how quickly I got a response when I emailed regarding templates. I cannot fault Pocketfoldinvites at all, even when I could reclaim my money for the swatch as my next order was over £100.00 but couldn't find the applicable discount code so had to place the order without it, I emailed them as soon as I recceived my confirmation email (on a bank holiday Tuesday) and I had a reply the following day apologising for any confusion and informing me the refund had been processed. I will definitely recommend to any of my family and friends!! Great products, great choice and great service!!
written by HandmadeByme on 23/04/2012
We have been using pocket fold invites for a number of years now and to say the service has been 2nd to none in over 60 orders we have had only one where we had to chase (and that was because our bride was in a hurry not because they were late) All our items are checked and double checked before posting to us so we never have any mistakes. Last week we ordered the wrong colour item and they posted out that very day by special delivery. Keep up the good work everyone
written by Lynz123 on 20/04/2012
I am so disappointed in this company! They were supposed to design our wedding invitations but have messed us around for over a month continually telling us they will be posted soon and never were! Awful customer service, avoid them if you actually want to receive your invites!
written by ClaireT84 on 29/03/2012
I left the ordering of my wedding invitations very late! The staff at Pocket Fold Invites were really helpful and resonded to my numerous emails and calls quickly. I received the invitations flat packed (as requested) and have found it really straight forward to put them together. They are high quality and look great for a really reasonable price!
written by on 19/03/2012
Wow says it all really! Absolutely beautifully made, fantastic quality invites with fantastic customer service and communication throughout. I had been struggling to find a colour match for my wedding theme when I found pocketfold invites.com, my problems were over. They sent me out colour switches super quick and guided me through the process throughout with speedy fantastic customer service. The designs are beautiful and the team are really flexible in changing things to suit your needs. My order arrived this week and I couldn't be happier with the end result. I would definitely reommmend pocketfold invites!!! thank you pocketfold for the perfect invites. X
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Stellasm's Comment
Written on: 08/06/2013
I could not agree more with this review. It took 7 weeks for us to receive our invitations and we only received them then because we called them every day. We were told we had been emailed when we had not, and our clear instructions were ignored again and again. I would pay more next time for a more professional and swift service.