Paper Themes Bespoke Stationery Reviews - www.paperthemes.co.uk

★★★☆☆
3.5 / 5
77
62% of users recommend this
  • Value For Money

Media Gallery for Paper Themes Bespoke Stationery - www.paperthemes.co.uk

Paper Themes Bespoke Stationery - www.paperthemes.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Poor service”

Written on: 22/06/2016 by Ugm4djd (1 review written)

Told them we needed stationary buy a required date and the company told us it would be fine Proofs were late and when they arrived had a different persons name on them, should you want another proof you have to pay for the privilege We had to go with another company to get the invites on time and paper themes have failed to refund the money and won't answer emails now… Read Full Review

Report this review
★★★★★

“Thank you ”

Written on: 24/05/2016 by Millerxk351 (1 review written)

Thank you for helping me with my wedding invitations, they arrived this morning and are just what we hoped, we can't wait to send them to all our friends and family. Thanks again… Read Full Review

Report this review
★★★★☆

“A good experience!”

Written on: 09/05/2016 by Dalton1983 (1 review written)

Products supplied, quickly, in perfect condition. We place our order in the middle of April and the whole process moved on very smoothly. We needed to make a couple of changes to our invitations and the team at Paper Themes dealt with this with no complaints. Products are not the cheapest out there but we have had lots of positive comments since sending them out!! … Read Full Review

Paper_Themes_Team's Comment

Written on: 09/05/2016

Hi Dalton, Thank you for your very positive review. It is always nice to read positive things about our business and I am delighted that you were happy with your paper themes products. Please let us know if you need anything else from us.
Paper Themes Team

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Obviously sorted out their act”

Written on: 09/05/2016 by Jamarion500 (1 review written)

Myself and my fiancé experienced great customer service from paper themes, we received samples in a couple of days, our proof took just under the 5 working days they promised and when the final product arrived, 3 weeks after we ordered we were delighted with it. We had to speak to their customer service team on a couple of occasions who were very helpful. Would definitely recommend!!! … Read Full Review

Paper_Themes_Team's Comment

Written on: 09/05/2016

Hi

Thanks for your positive review. We are thrilled you were so happy with our service.

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Don't believe everything you read ......fab service!”

Written on: 28/04/2016

Had i taken note of all the bad reviews I wouldn't have placed my order with paper themes, however, after contacting them with my concerns I received honest feedback as to what the issues had been and how they had been addressed. So I decided to take a chance on them and I am so glad i did. My sample was ordered on Tuesday, arrived on Wednesday. Placed order Wednesday evening, received proof by Friday, once returned second prof was sent out Monday which I confirmed. My order arrived in the… Read Full Review

Paper_Themes_Team's Comment

Written on: 09/05/2016

Good afternoon

Thanks for your positive review. We are doing all we can to ensure a high quality of customer service and it is great when we get recognition for this.

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“dreadful service”

Written on: 26/04/2016 by BroganGutierrez (1 review written)

Order placed ages ago, heard nothing. Planning a wedding is stressful enough without having to deal with this company. Getting the invites was bad enough, wanted the order of service to match, but decided not to bother with them and do them ourselves. DO NOT USE THESE PEOPLE, DREADFUL CUSTOMER SERVICE… Read Full Review

Paper_Themes_Team's Comment

Written on: 09/05/2016

Hi Brogan

Sorry to hear about your experience with Paper Themes, we are very keen to make amends. At Paper Themes we continually striving to improve our customer service, we would like to make this up to you. Please send an e mail to us and I would be delighted to try and put thing right.

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Do not use do”

Written on: 14/04/2016 by Malia359 (1 review written)

Do not use this company all The bad reviews are correct, samples Arrive quickly and everything you thought they would Be, you place an order then it All goes wrong from there, proofs were not Sent working 5 working days but there Quick enough to take Your money then when trying to Ring to chase Them Up the phone rings and rings And no One answers after 2 weeks of just wanting out proofs We decided to cancel our order. Wedding planning can be stressfull enough. We then had to keep trying to… Read Full Review

Paper_Themes_Team's Comment

Written on: 09/05/2016

Hi

I am very sorry to hear about your experience with Paper Themes, we are very keen to make amends. We have had some issues with the length of time taken for proofs to be sent, we are now on top of this and will ensure we stay this way. Please send an e mail to us further detailing you issues and I would be delighted to try and put thing right.

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Thank you so much Paper Themes!”

Written on: 14/04/2016 by martakowalczyk (1 review written)

I am happy to say we received our invitations yesterday. May I please take the opportunity to thank Paper Themes for absolutely fantastic work that you have done. We are both very pleased with our invitations, they are beautiful and their quality is fantastic. It is very hard to find decent, personalised invitations, and I have to point out that we went through samples from over 10 different suppliers, from two different countries! I also appreciate that this order was challenging considering… Read Full Review

Report this review
★☆☆☆☆

“DO NOT USE PAPERTHEMES!”

Written on: 23/03/2016 by laurenarmstrong (1 review written)

I spent some time researching companies who made personalized wedding stationary and after coming across at 15% discount code for Paper Themes I decided to use them. I contacted them before placing the order to ask if the code would still be valid that weekend, which is when I intended to place the order. I didn't get a response. The weekend came around and the 15% discount code on their website had been removed. I decided to place the order regardless as I liked the designs and the promise of… Read Full Review

Report this review
★☆☆☆☆

“Believe all the bad reviews!”

Written on: 17/02/2016

I didn't read any of these 1 star reviews before ordering from this company but I really really wish I had as they all describe the exact experience that I've had. The company are excellent at sending out samples and they came in no time at all and were extremely good quality. I had ordered samples from another company called Bride and Groom but found their service horrendous as I didn't receive samples from them for over a month and had to chase up. This made me think that Paper Themes are… Read Full Review

Report this review
★☆☆☆☆

“Far too slow”

Written on: 13/02/2016 by Bails-fuller (1 review written)

Having placed our order a month ago, we were advised a proof would be delivered electronically within 5 days for approval and invitations would thereafter take approximately two weeks. A month later and we have not yet even received an electronic proof! Having called Paperthemes we were told that they were experiencing delays but no apology was given, we were promised our electronic proof within two days, this was a week ago and surprise surprise no proof! We have e-mailed twice and not… Read Full Review

Report this review
★★☆☆☆

“To slow”

Written on: 11/02/2016 by Ianalllen (1 review written)

We ordered and paid for wedding invitations last year they took nearly six weeks to arrive after numerous emails and phone calls,while waiting for the invitations we ordered a welcome poster which we are still waiting for the proof. The quality of the invitations when they did eventually arrive were very good, I can't comment on the poster for obvious reasons. No one replays to our emails which is very frustrating and I'm reluctant to keep phoning your 0845 number. We did like the look of more… Read Full Review

Report this review
★☆☆☆☆

“Poor service”

Written on: 10/02/2016 by McGarryyc116 (1 review written)

I was initially impressed by the speed I received the samples through however this initial thinking was soon turned around with poor service in response to both the initial version of my personalised invitation (4 weeks) amends sent (10 days or more for each set of amends) and quality of the work received. After 3 rounds of amends due to type errors and not changes by myself I decided to cancel the order and demanded a refund. Several weeks later, I am still waiting… Read Full Review

Report this review
★☆☆☆☆

“DO NOT MAKE THE MISTAKE I DID, DO NOT ORDER FROM THEM! ”

Written on: 03/02/2016 by 450Murdock (1 review written)

Company is a JOKE, waited over 2 months for the invitations to arrive after numerous chasing - but there quick to take your money. In the end they had to send me the invitations out first and then the ribbon as it was taking so long to arrive. they don't have a clue about timings and there promises on their website mean nothing. when the ribbon did finally arrive it was wrong colour after all that! now need to go and buy my own ribbon and pay more money. they ignore your emails and do not… Read Full Review

Report this review
★☆☆☆☆

“shocking that they are even still operating a company ”

Written on: 14/01/2016 by 4Gomez (1 review written)

Do not use this company. The service is shocking and I am amazed they are even still operating. They take your money and fail to provide you with any service until you chase them. They do not respond to emails or reply to phone calls. My proof finally came back after 3 weeks of chasing and had someone else's information on. I was promised they would be delivered and what a surprise I'm still waiting. They should close down as clearly incapable of providing a service. Stay well clear if… Read Full Review

Report this review
★☆☆☆☆

“Terrible swrvice”

Written on: 11/01/2016 by 1974Serrano (1 review written)

I placed an order 6th December; I had to chase my order several times, I finally got the proof on 23/12/15; which I immediately approved with a promise of 7-9 days delivery. Chased again 11/01/16 as I had not received my order, I received another email asking if I had approved the order, to which I responded. I am now seeking immediate despatch and satisfactory receipt or my money refunded in full… Read Full Review

Hannaht416's Comment

Written on: 18/01/2016

Just wondering if you received the invites in the end? In the same position as yourself at the minute.

Reply to this comment

Jaynie001's Comment

Written on: 18/01/2016

No waiting for a full refund as I called the office and the lady who answered said she didn't know what to say and agreed about the lack of response etc... Still waiting for my money back and have gone elsewhere, ordered Tuesday and received on Saturday from a different supplier. paper themes however are not responding to any emails I send... Will no doubt keep having to chase for my money back.

Reply to this comment
Report this review Read 2 Comments
★☆☆☆☆

“DO NOT BOTHER”

Written on: 09/01/2016 by Keegan492 (1 review written)

DO NOT GO NEAR THIS COMPANY The service is absolutely appalling and the communication is so poor. I spent almost 2 hours online using the website to put together my invites in November 15. When trying to add my order it kept failing, this was not an issue with my computer. I emailed Paperthemes who got back to me very quickly advising to email over my wording and chosen design. After this, I had to call in twice to chase my proofs as I had not received an email back even confirming they were… Read Full Review

Deangarner67's Comment

Written on: 09/01/2016

I feel just the same I ordered our wedding invites on December 2nd we are now January 9th and still no delivery. Shocking service and communication. Do not order from this company.

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Do not believe the claims on this website”

Written on: 12/12/2015 by NeneT (1 review written)

We ordered some wedding invites at the beginning of November for our daughters wedding in May. We were promised a proof within 10 days. We chased it up after two weeks to be told not to worry the proof would be out in 2 -3 days. A week later we chased it again to be told the proof would be with us the next day!! We have been chasing this for another week now! We are on the point of cancelling the order. BE AWARE THEY TAKE THE MONEY IMMEDIATELY YOU PLACE THE ORDER. We will update this if we… Read Full Review

Report this review
★☆☆☆☆

“Shockingly bad!!!!!!!!!!!”

Written on: 08/12/2015 by Gkav (1 review written)

I ordered my invites a month ago and I'm still waiting, can't speak to anyone and no one replys to emails!!!!!!!!! Time limits are lies! My wedding is on March 2016 and I still haven't received my invites!!!!!!!!… Read Full Review

Report this review
★☆☆☆☆

“DO NOT USE”

Written on: 30/11/2015 by orSmith302 (1 review written)

Do not use!! I have never experienced customer service this poor. I have spent the last month continually chasing my proof or asking for a refund due to the lack of contact or any invites!! None of the deadlines or promises have been met and I am no longer getting any replies. Terrible company, save yourself some stress and do not use… Read Full Review

Report this review
overview