written by HeatherBW on 01/06/2017
I booked a hotel in Sanibel, Florida, for 3 nights, through Hotel Planners. I was originally looking to go to Siesta Key, but the price offered at the hotel in Sanibel was much cheaper - $436.21. However, on completing the booking, I received confirmation with the amount of £436.21 (GBP). This equates to $562.20. I live in U.K., so consequently my credit card is issued by a U.K. bank. I pay for many things in USA by credit card. The payments appear in US dollars which are then converted to the value in £ GBP.
I obviously phoned Costomer Services at Hotel Planner. They denied any wrong doing, saying the price I booked was in £ GBP. I was in USA when I booked this. My location on-line was Englewood, Florida. So why would I have been offered the price in £ UK?! I was offered a cancellation, but would have been charged 1 night's stay, plus $25. Eventually they agreed to giving me a 10 % discount, which I reluctantly accepted.
Now, though, they have "changed their minds" and deny this offer. I spoke to 2 people regarding this, quoting the ticket no. received in their confirmation email of 10% discount. They both insisted there was no such ticket no. I obviously have the proof in their email, but they aren't interested at all.
I have 2 witnesses to the original charge in US dollars.
As I have protection with my credit card company, I am now asking them to look into this on my behalf.
Please DO NOT use this company!