Ladj's Response to cvolpe's Review

Written on: 25/04/2011

I found this review very helpful because... I have had a similar negative experience with this "firm." I have a successful DJ business in Louisiana and "was" a customer. I chose the "pay-per-lead" sign up. I discovered that not enough information about customer leads were being provided. I contacted the owner by email to suggest the site provide more information for better decision-making concerning lead purchases. He instead defended his method. I continued to struggle with trying to determine if leads were worth purchasing or not.
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<br/>I later, once again, contacted the firm through their "chat" option. I was receiving rude treatment during the chat, so requested to chat with the owner. The chat person wrote, "I'm the man!" I suggested he provide more information... i.e. inside or outside, stairs or w/o stairs, music style desired, length of service desired (start/end times)... items that would help a DJ make an intelligent decision whether to buy the lead or not. I mentioned a couple of his competitors that were providing that sort of information up front. The owner, instead, took a VERY defensive stance... was EXTREMELY rude to me, then suggested that being a customer of his site is probably not for me!
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<br/>I GLADLY requested my account be removed from his service. I then contacted one of his co-workers who stated I was to received a refund my unused funds upon closing my account... and NOT to my surprise, I have never received my $19 refund. DO NOT deal with this EXTREMELY RUDE person, or his company!!!!... it is REALLY not worth the effort!!!!! If I were to treat any of my customers like this, I would not be in business for very long!!!