Written on: 12/11/2012
From the beginning.....
Signed up to JLGL at a wedding fair. Tried to log-in a few days later, system showed no log-in under our name. Phone call revealed we still had to visit a store to sign up.
Selecting items in store....the scanners given to customers are hopeless. They work intermittently, are completely unintuitive and more than a few bar codes come up as unknown.
Several items became unavailable, but this was only disclosed when guests had purchased them.
JL tried relentlessly to give us vouchers instead, completely missing the point of a wedding list. Customer Services tried to shift the blame to us, saying we'd chosen items that were flagged as "low stock" at the time we chose them. Low stock is not the same as discontinued.
Refused to notify guests that their chosen gifts were unavailable.
Delivery date was set for two weeks after the wedding, we were then notified that not all times would be on this delivery.
Some follow-on times sent by Parcel Force, one package sent by th eworld's worst courier who simply tried three times to deliver then sent the item back to JL. Good choice of courier from John Lewis!
Having been told we could use vouchers to complete our list, we were then told this wasn't possible and any voucher purchases would have to be made in store.
Just hopeless from start to finish. If it weren't for the inconvenience to our guests we would've cancelled the whole thing very early on.
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Written by hannahbree
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