Written on: 28/07/2012
Having made my gift choice and supplied all the information requested, which was a nice easy process, I was then asked to complete a verification of my credit card. The page time expired and I could not get it back. On 'phoning John Lewis "Customer help line" I explained that when I went back into the Gift List the item had been removed, and asked, "Did that mean my purchase had gone through ?" To be told that this sometimes happens and I could try again tomorrow, after 10.00 a.m. at that time the item in question may have been returned to the List. Surely in this day and age with technology as it is, youshould be able to answer the question "Have I made my purchase?". I found that disappointing.
I will try again.
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