Nightmare!!

★★★★★
4.6 / 5
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unsatisfiedcustomer001's review of The Wedding Shop, Colchester

★☆☆☆☆

“Nightmare!!”

Written on: 24/08/2013 by unsatisfiedcustomer001 (1 review written)

I randomly called into the wedding shop Colchester to look at bridesmaid dresses! I fell in love with one of the dresses and had one of my bridesmaids with me who tired on the dress in the shop and it fitted perfectly! I was told the dress was being discontinued and had 3 days to get the order in or I wouldn't get it at all! This gave me little time to consider my options and my other bridesmaid was un available to try the dress on although they were both of a similar size! The lady in the shop took measurements of my bridesmaid and decided on a size to order although this was a pointless exercise as the dresses are not made to measure and the size in the shop was perfect! 2 days late I returned to the shop and ordered 2 dresses in the same size! 16 weeks later they arrived in the shop and I took both of my bridesmaid to try them on! They were both miles to big!! At least 2 sizes! How could this happen when the one in the shop that was tried on before they were ordered was perfect and of course it was no longer available to compare sizes and as it was discontinued they couldn't send them back and they make no offer to alter them! They excepted no responsibility for the error! They were ordered from America and it is my suspicion that an American size 10 was ordered instead of a uk size 10! The dresses were £170 each and so far I have paid an additional £85 to try to correct their mistake! How could a so-called experienced shop such as this made this type of error and not at the very least offer to fix it for free!! I have taken the dresses elsewhere as how could I trust them to fix them anyway!!

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