Love Me Do Brides, Surrey www.lovemedobrides.com Review

No sense of customer service

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★★★★☆

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babycheeks's review of Love Me Do Brides, Surrey www.lovemedobrides.com

★☆☆☆☆

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“No sense of customer service”

Written on: 14/09/2011 by babycheeks (1 review written)

I bought a pair of shoes for my wedding after the sales girl of the shop told me I could get refunded if they didn't fit.
I paid £100 (on top of £160 for another pair of shoes that I kept). I brought them back to the store (10 miles from where I live) where I wasn't even given a receipt. Then I had to wait 2 months, calling them every week to be refunded of only £93!!!
This is outrageous and not a store I would buy EVER AGAIN nor recommend to a future bride.

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Babycheeks's Response to babycheeks's Review

Written on: 14/09/2011

Oh, and when I told them what I thought about their customer service, then ask them to delete me from their database and never write me again (which is my right) they answered a very aggressive email telling me that I should have read the terms and conditions and that they would sue me for publishing my review.

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Guest's Response to babycheeks's Review

Written on: 20/01/2012

It seems to be they are reluctant in giving any kind of customer service,refunds and solving problems. Disgraceful! Would not recommend to my worst enemy!

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Lovemedobrides's Response to babycheeks's Review

Written on: 16/05/2012

Hi, sorry only just seen this review, so only just getting to reply.

If the shoes were ordered on-line and it clearly states on there that a deduction for our costs for postage will be done. which you were correctly told is in the terms and conditions which you agreed to at ordering.

In store we will only exchange.

As regards to the wait for your refund, I can not comment as I don't know who you are, but if you email me direct I will come back to you with a reason.

In re

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