JenJen House - www.jenjenhouse.com Reviews
Latest Reviews
★☆☆☆☆
“BEWARE!!!”
Written on: 23/05/2013
This site is TERRIBLE!!! I ordered a sheath (017016336) dress, ended up paying $200 for it (that includes the $20 shipping and handling) and when my dress came I HATED it!! The sizing was fine but the quality of the dress was so bulky, heavy and cheap feeling. It was certainly not $200 quality. The embellishments on the dress did not look at all like the photo (very cheap) and the thread popped in certain places. The split on the dress was noticeably uneven. I contacted them to complain and... (read more)
★★★★☆
“Perfect Ball Gown. ”
Written on: 16/05/2013
Purchased a dress last year for a ball and it was made perfectly. Only needed minor adjustments. It was far too long and the shoulders needed attention. The colour was as stated. Get a colour chart if you want to be sure. (read more)
★☆☆☆☆
“DO NOT PURCHASE FROM THIS COMPANY!!!”
Written on: 15/05/2013
I am normally a review reader. But my mother found this site on her own and found a dressed she loved for a wedding we have coming up. So I went ahead and ordered the dress for her. The dress came and she opened the package and fell in love all over again. Once she tried on the dress she realized it didn't fit. I said no problem because I had already checked that it had a 7 day return policy and we could get the next size up. Instead of waiting to hear back from them about the return I... (read more)
★☆☆☆☆
“BAD experience”
Written on: 15/05/2013
They have a no return policy that is not made clear. They double charged me and would not refund my purchase, refused to let me return when it was the wrong color and wrong size and gave me the run around, no clear explanation for any of it. I would not recommend them to anyone. (read more)
Jenjenhouse's Comment
Written on: 17/05/2013
Dear customer,
Thanks for shopping from JenJenHouse.com and sharing your shopping experience with us.
We are sorry to hear what has happened to your order. But we would like to kindly remind you that in JenJenHouse.com, we will never charge twice for only one order. So to help us get more detailed information about your order, would you please kindly tell us your order number which begins with JE? Then we would like to look into your case deeply for you.
Looking forward to hearing from you soon.
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★☆☆☆☆
“Do NOT buy a dress from Jenjenhouse!!!”
Written on: 14/05/2013 by Tina-from-Norway
The dress looks cheap and isn't like the one i ordered at all. It's hard to know that it is supposed to be the same dress as on the picture online. And you can't return it..... Waist of money! Pleeease be smarter than me! (read more)
Jenjenhouse's Response to Tina-from-Norway's Review
Written on: 17/05/2013
Hi,
Thanks for shopping from JenJenHouse and sharing your shopping experience with us.
We are sorry to hear that you are dissatisfied with the dress from us. In JenJenHouse, each dress will be made with high quality fabrics and also delicate workmanship. It is really a pity to hear our dress has let you down. We do know that different people will have different standard for dress quality.
Anyway, to help us get more detailed information about your order, would you please kindly tell us your order number which begins with JE? Then we would like to look into it for you.
Looking forward to hearing from you soon.
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★☆☆☆☆
“Don't Order From this Company”
Written on: 14/05/2013 by OneofManyUnhappyCustomers (1 review written)
Ordered a dress for myself for my daughters wedding - dress came on time but does not fit, way too small although its the size I normally order. Emailed them within 2 days stating I needed to return it - have got nothing but runaround emails since - telling me to get it tailored (which would not work), offering 30% discount, stating this was made from scratch just for me - this was a standard size, not special order or sized. I have no use for this ill-fitting dress! I've never had such a... (read more)
Jenjenhouse's Response to OneofManyUnhappyCustomers's Review
Written on: 17/05/2013
Dear customer,
Thanks for shopping from JenJenHouse.com and sharing your shopping experience with us.
We are sorry to hear that the standard size dress does not fit you well. In JenJenHouse.com, each dress will be made from scratch after the order is placed, including all the standard size dresses. Hope you can kindly understand this.
To help get more detailed information about your case, would you please kindly tell us your order number which begins with JE? Then we would like to look into your case deeply.
Looking forward to hearing from you soon.
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Oneofmanyunhappycustomers's reply to Jenjenhouse's Comment
Written on: 17/05/2013
Order No.: JE2849984355
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Oneofmanyunhappycustomers's reply to Jenjenhouse's Comment
Written on: 19/05/2013
JE2849984355 is the order #.
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Jenjenhouse's reply to Oneofmanyunhappycustomers's Comment
Written on: 20/05/2013
Thanks very much for your confirmation.
Then we will study the emails back and forth between you and us. And we believe finally we will work out a top solution for you. Please kindly do not worry about it.
Thanks again for your time.
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★☆☆☆☆
“NEVER AGAIN”
Written on: 13/05/2013 by mtulio (1 review written)
I have ordered many outfits on line and had to return an outfit twice. This company makes impossible to return an item. Making excuses after excuses as to why your reason for return is not acceptable. I received my daughter's RED prom dress, but upon receipt the color red "in person" was more Orangy Red. In addition the dress was very uncomfortable and very cheaply made. Within 2 hours of receipt of the dress, I tried to process the return and got turned down. That is $200 I will never... (read more)
Jenjenhouse's Response to mtulio's Review
Written on: 13/05/2013
Hi,
Thanks for shopping from JenJenHouse and sharing your shopping experience with us.
We are sorry to hear that you are dissatisfied with the color of your dress. We would like to kindly remind you that when shopping online, slight colour difference between the real dresses and colour shown in pictures will be unavoidable due to the setting of computer screen. We do beg for your understanding.
Meanwhile, in JenJenHouse, each dress is made from scratch after the order is placed. So we do not have any stocks of our dress. And our return policy will be different from those off-the-racks. For more detailed information, we will highly suggest you refer to our return policy part.
By the way, would you please kindly tell us your order number which begins with JE? We would like to look into your case again and try to work out a top solution for you.
Thanks in advance for your time. Looking forward to hearing from you soon.
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★☆☆☆☆
“Huge Disappointment!!”
Written on: 11/05/2013 by Edlolaine (1 review written)
Just received my wedding dress and was hugely disappointed. There were loose threads and dirt marks everywhere on the dress. It was so poorly tailored where the sleeves wouldn't even stay on my shoulders...it just fluffs up in the back and above the shoulders. Also, I gave my exact dimensions for my height and now my dress is too short. They say they add 2 inches for heels but the dress isn't even long enough to wear without any heels!!! I went barefoot and its still too short for a... (read more)
Jenjenhouse's Response to Edlolaine's Review
Written on: 13/05/2013
Dear Edlolaine,
Thanks for shopping from JenJenHouse.com and sharing your shopping experience with us.
We are sorry to hear that you are so dissatisfied with our dress quality. In JenJenHouse.com, our dressmakers always make each dress with high quality fabrics and also delicate workmanship. And after the dress is finished, our professional Quality Control Department will inspect each dress carefully to ensure the dress is in perfect condition.
Anyway, we are not here just writing to shoulder off our responsibility. Would you please kindly tell us your order number which begins with JE? Then we would like to look into your case deeply and also try to work out a top solution for you.
Thanks in advance for your time. Looking forward to hearing from you soon.
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Edlolaine's reply to Jenjenhouse's Comment
Written on: 13/05/2013
Hi Jenjenhouse,
Please see what you can do to help my situation. I can't seem to find a resolution with my dress being too short for me.
Order #: JE2226650475
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Jenjenhouse's reply to Edlolaine's Comment
Written on: 14/05/2013
Thanks very much for your confirmation.
Then we would like to look into your case and also send an email to you with the solution from us. Please kindly do not worry about it.
Thanks again for your time.
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★☆☆☆☆
“Worst dress ever”
Written on: 07/05/2013
I ordered adress it is horrible hem it crooked they cut out lace and without hemming it sewed it on the dress crooked my dog could have made me a better dress. Now they will not return my emails or give me a refund I have requested several times.Customer service told me to iron it,last I checked an iron will not make the hems even at least 4 inches shorter on one side.this place is rubbish and a rip off. (read more)
Jenjenhouse's Comment
Written on: 13/05/2013
Dear customer,
Thanks for shopping from JenJenHouse.com and sharing your shopping experience with us.
We are sorry to hear that you are dissatisfied with our dress. As a customer satisfaction oriented company, it is just our duty to make every customer happy and satisfied. It is really a pity to hear that you are not satisfied with our dress quality. To get more detailed information about your case, would you please kindly tell us your order number which begins with JE? Then we would like to work out a top solution for you.
Thanks again for your time. Looking forward to hearing from you soon.
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★★★★★
“Dress was beautiful!”
Written on: 28/04/2013
I emailed the company several questions and they got back to me within 24 hours with easy to understand and nice messages (even when they couldn't change one thing I wanted), and the dress arrived on time and in great shape, beautifully and accurately tailored. The material was excellent and everyone in my family was impressed with its quality and workmanship. I have already recommended this company to friends. Perhaps some people who have written reviews are not pleased with what they... (read more)
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Showing 1 - 10 of 282 Reviews
★☆☆☆☆
“Big disappointment!”
Written on: 25/04/2013 by koppala (1 review written)
Ordered my wedding dress from JenJen House and it arrived today. You can imagine my disappointment when from the package comes a piece of wrinkled fabric that has threads coming loose all over, lace coming off from one side and parts of dirt on the front. This definitely does not make me a happy customer!! (read more)
Jenjenhouse's Response to koppala's Review
Written on: 26/04/2013
Dear customer,
Thanks for shopping from JenJenHouse.com and sharing your shopping experience with us!
We are so sorry to hear that you are dissatisfied with our dresses. In JenJenHouse.com, our dressmakers and Quality Control Department always pay close attention to every process of your dress tailoring. So we are also wondering why there is defective part of your dress. Would you please kindly tell us your order number which begins with JE? Then we would like to look into your case deeply and also try to work out a top solution for you.
Thanks again for your time. Looking forward to hearing from you soon.
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Koppala's reply to Jenjenhouse's Comment
Written on: 26/04/2013
Hello,
My order nr is JE1368874339.
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Jenjenhouse's reply to Koppala's Comment
Written on: 27/04/2013
Hi,
Thanks very much for your confirmation.
I have reported your case to our After Sale Team. They will look into your case soon and then try to work out a top solution for you. Please kindly do not worry about it and please remember to check your mailbox to find the email from JenJenHouse.com.
Thanks again for your time. Please kindly feel free to contact us for anything else we can help.
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★☆☆☆☆
“Be Warned!!!”
Written on: 25/04/2013
I was required to submit a photo, which I feel is degrading. But if they were utilizing it to actually give me a refund, I could almost deal with it. However, I have gotten nothing but excuses as to why I can not return the dress for a refund. There is not a customer service number to call nor an address to return the merchandise. There is basically no customer service other than to say no. The product is subpar, uncomfortable, does not fit and not made to the size specifications. And... (read more)
Jenjenhouse's Comment
Written on: 25/04/2013
Dear customer,
Thanks for shopping from JenJenHouse.com and sharing your shopping experience with us!
We are sorry to hear what has happened to your order. According to our return policy, if you submit a return request, we really need some pictures to judge the problems you mention. And if we do make your dress in a correct manner, return will not be accepted by us. We sincerely hope you can kindly understand this.
Anyway, we do care our customers. We sincerely hope you can kindly tell us your order number which begins with JE. Then we would like to look into your case deeply and also work out a top solution for you.
Thanks in advance for your time. Looking forward to hearing from you soon.
Reply to this comment
★☆☆☆☆
“They Cancelled Order”
Written on: 24/04/2013
With only 4 days until my daughter's prom, they cancelled the order. A message was left on our phone by someone whose English was unitelligible. There is no way to directly contact the seller. Do not use this company. (read more)
Jenjenhouse's Comment
Written on: 24/04/2013
Dear customer,
Thanks for shopping from JenJenHouse.com and sharing your shopping experience with us!
We are also courious about what has happened to your order. We are wondering whether you have received any email from us about confirmation of your order? To help get more detailed information about your order, would you please kindly tell us your order which begins with JE? Then we will look into your case timely.
Thanks again for your time. Looking forward to hearing form you soon.
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Merceddess17's Comment
Written on: 26/04/2013
Did you get your money back
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★★★★★
“Absolutely Gorgeous Dress”
Written on: 22/04/2013 by dancer228
My step daughter is getting married in June so I thought I'd give Jen Jen a try; I’ve read some good and some bad reviews. I got my dress today and I’m so excited and more than pleased with it. The dress is excellent quality and better than my expectations! The color is beautiful and it fits according to their size chart. My daughter is getting married in December and my son next April; I will definitely be getting my dresses from Jen Jen House! I used PayPal without any problems and it... (read more)
★☆☆☆☆
“Do not buy!”
Written on: 22/04/2013
do not buy a dress from this COMPANY! i ordered a dress and when it arrived it looked nothing like the PICTURE. i tried to return it and they WON'T accept the DRESS. THEY'VE offered me 30% to keep IT! if i had known the dress COULDN'T be returned i never WOULD'VE purchased IT. and there is no real customer SERVICE...NO live chat (EVEN though the website says there IS) and no phone number to CALL. you have to constantly submit emails with a picture everytime in order to get a RESPONSE. never... (read more)
Jenjenhouse's Comment
Written on: 24/04/2013
Dear customer,
Thanks for your shopping from JenJenHouse.com and sharing your shopping experience with us!
We are sorry to hear that you do not like the dress from us. Actually, each dress is manually tailored by our dressmakers according to the pictures shown. In this case, slight difference between the real dresses and the pictures will be unavoidable. We sincerely hope you can kindly undestand this.
According to our return policy, we will accept the return if we do make your dress in the wrong colour, size or defective way. Since we have made your dress in a correct way, return is really unacceptable to us.
Anyway, we are not here to shoulder off our responsibility. Would you please kindly tell us your order number which begins with JE? Then we would like to work out a top solution for you.
Thanks again for your time. Looking forward to hearing from you soon.
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Robertandsheilaburke's Comment
Written on: 02/05/2013
This should let everyone know the trade practices of this company and should reinforce why one should never purchase from this company.
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Chicago331's Comment
Written on: 03/05/2013
Upgrading my rating to 3 stars because company is giving a full refund and has now been in good constant contact with me.
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★☆☆☆☆
“FRUKTANSVÄRT”
Written on: 16/04/2013 by Sandrakorte (1 review written)
jenjen house has the absolute worst service in existence! I ordered a dress and paid 890 SEK for the dress plus X kr shipping, the total for all shipping costs remained at about 1500. When I then get the dress is horribly ugly and transparent! When I get in touch with their customer service, I get the response that I must NOT retunera goods. I write that according to distance agreement, I have the right to return the product and get my money back. but the response I get them to be willing to... (read more)
Jenjenhouse's Response to Sandrakorte's Review
Written on: 17/04/2013
Dear Sandrakorte,
Thanks for shopping from JenJenHouse.com and sharing your shopping experience with us!
We are so sorry for what has happened to your order. In JenJenHouse.com, our dressmakers will try to make each dress with high quality and delicate workmanship. Anyway, we do understand different people will have different standard for quality. And we will definitely respect our dear customers' opinion.
To help get a more detailed information about your order, would you please kindly tell us your order number which begins with JE? Then we would like to look into your case deely and we believe we can work out a top solution for you.
Thanks for your time. Looking forward to hearing from you soon.
Reply to this comment
★☆☆☆☆
“Website Color Charts are NOT CORRECT!!!!!!!!”
Written on: 12/04/2013
Order #: DF5259652991 Claim #9423536310 I ordered a color Fuchsia; are you ready for this one? I received HOT, HOT PINK like a pink highlighter. Of course I got the BS about their policy: "We would accept the return only when the dress is defective, wrong size or wrong color." My husband is more upset after seeing all those emails from customer service name AW.....because they don't to want accept any returns for wrong color merchandise, meanwhile I had to run to pick a dress in a hurry for... (read more)
★☆☆☆☆
“Stay far away from this company-JenJen House”
Written on: 10/04/2013 by ewiemer (1 review written)
I ordered a dress and when it came it was not at all what I expected. The bustier was ill fitting and bulged out the front of the dress when I put it on. The drape was sloppy looking and the dress just looked terrible on. I contacted the company immediately and they did ot respond for a full week until I emailed them a second time. Now the fun began. They wanted me to take pictures of the dress and send them the pictures. I told them I didn't feel that was necessary. I wanted a return... (read more)
Jenjenhouse's Response to ewiemer's Review
Written on: 11/04/2013
Dear ewiemer,
Thanks for shopping from JenJenHouse.com and sharing your shopping experience with us!
We are so sorry to hear what has happened to your dress. Anyway, we hope you could understand that each of our dress is made from scratch after the order is placed, including the standard size dresses. So our return policy is different from those off-the-racks.
Anyway, we are not here just writing to shoulder off our responsibility. We really care our dear customes and are willing to strive more compensation for you. So would you please kindly tell us your order number which begins with JE? Then we would like to look into your case again and also try to work out a top solution for you.
Thanks again for your time and understanding. Look forward to hearing from you soon.
Reply to this comment
★☆☆☆☆
“Poorly Constructed Dress, and Non-existant customer...”
Written on: 10/04/2013 by allyann2005 (1 review written)
UNLESS YOU LIKE TO GAMBLE, DON'T WASTE YOUR TIME! I purchased this dress online to wear to a military ball. After receiving the dress in the mail and trying it on I noticed the sewing on the dress was very poor, and the top bustier stuck out straight due to poor quality, and extra fabric. I contacted jenjenhouse within their 7 day period to try to reach a resolution. When I received a response to my email the representative advised me the dress was fine and it just needed to lay flat after... (read more)
Jenjenhouse's Response to allyann2005's Review
Written on: 11/04/2013
Dear allyann2005,
Thanks for shopping from JenJenHouse.com and sharing your shopping experience with us.
We are really feel so sorry for this inconvenience and trouble caused to you. It seems that you have communicated wiht our After Sale Team before. It is really a pity to see that you are not satisfied wiht the solution from us. Anyway, to help us get more detailed information about your case and also work out a top solution for you, would you please kindly tell us your order number which begins with JE? Then we would like to look into your case deeply again.
Thanks again for your time. Look forward to hearing from you soon.
Reply to this comment
Jenjenhouse's Response to allyann2005's Review
Written on: 11/04/2013
Dear allyann2005,
Thanks for shopping from JenJenHouse.com and sharing your shopping experience with us.
We are really feel so sorry for this inconvenience and trouble caused to you. It seems that you have communicated wiht our After Sale Team before. It is really a pity to see that you are not satisfied wiht the solution from us. Anyway, to help us get more detailed information about your case and also work out a top solution for you, would you please kindly tell us your order number which begins with JE? Then we would like to look into your case deeply again.
Thanks again for your time. Look forward to hearing from you soon.
Reply to this comment
★★★★☆
“Very happy with our purchase”
Written on: 09/04/2013
My daughter ordered a dress for her prom. The dress is very nice and well made. We had to bring it for minor ajustments, but we knew that before ordering it. Very impress for the price we paid for the dress. THANK YOU !!! (read more)
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Showing 11 - 20 of 282 Reviews
★☆☆☆☆
“I bought a mother of the bride dress from Jen Jen...”
Written on: 07/04/2013 by Emelda (1 review written)
I bought a mother of the bride dress from Jen Jen House and they sent me a completely different dress from what I ordered! They tell you to contact them to receive return labels. Their return policy is rubbish. They have not sent me any labels and will not let me return it for my refund. I don't dare return it because I feel they will keep my money. I have filed a complaint through Pay pal and they will dispute the Jen Jen House. Shame on you, Jen House! An absolutely terrible and... (read more)
Jenjenhouse's Response to Emelda's Review
Written on: 09/04/2013
Dear Emelda,
Thanks for shopping from JenJenHouse.com and also sharing your shopping experience with us!
We are wondering whether we have sent a wrong dress to you. This is rarely happened in our company actually. Anyway, to help get more detailed information about your order, would you please kindly tell us your order number which begins with JE? Then we would like to look into it deeply and also work out a top solution for you.
Thanks again for your time. Look forward to hearing from you soon.
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★☆☆☆☆
“Ripped Me Off”
Written on: 07/04/2013 by nursebell
This place has sent me a dress that is horribly made, has sequence falling off and large gaps where there should be sequence but there is none and you can see through the dress. They still are telling me the dress is suppose to looklike that bbut the picture of the dress I bought hhas full sequence and no nudity gaps. The dress is for a teenager and you can see through the sequence to her breast! I still cannot get the customer service to cooperate and let me return this trash that I paid... (read more)
Jenjenhouse's Response to nursebell's Review
Written on: 08/04/2013
Dear nursebell,
Thanks for shopping from JenJenHouse.com and sharing your shopping experience with us!
We are so sorry to hear what has happened to your dress. In JenJenHouse.com, our dressmakers always selected nice fabrics for your dress. And our workmanship is also delicate. Anyway, we do understand different people will have different standard for quality. We do understand and respect your opinion.
Anyway, we do want to look into your case deeply and also work out a top solution for you. Would you please kindly tell us your order number which begins with JE? Then we can get more detailed information about your order.
Thanks again for your time. Look forward to hearing from you soon.
Reply to this comment
★☆☆☆☆
“Vestido muy mal hecho. Retraso en el envÃo. Pésima...”
Written on: 03/04/2013
"Ayer recibà mi vestido. Está muy mal hecho, tiene descocidos, el color no es el que se ve en la carta de colores. Lo peor es que me han cobrado dos veces los gastos de envÃo. Pague a la empresa los gastos de envÃo cuando compre el vestido y la empresa de transporte me cobro gastos arancelario y gastos de gestión. Entiendo lo de los gastos arancelarios pero no entiendo porque tengo que pagar a la empresa de transporte gastos de gestión si ya pague gastos de envÃo...y fueron 50... (read more)
Jenjenhouse's Comment
Written on: 08/04/2013
Dear araliam,
Thanks for shopping from JenJenHouse.com and sharing your shopping experience with us!
We do feel sorry for what has happened to your order. We notice that you have communicated with our After Sale Team through email already. Now, a new representative will take over your case and we believe she will work out a top solution for you.
So please kindly check your mail box and then give us a timely reply. Look forward to hearing from you soon.
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★☆☆☆☆
“Don't do it! Horrible company to deal with!”
Written on: 27/03/2013 by PennyPK (1 review written)
Purchased my dress. It arrived late. The color of the dress does not match the sleeves -- not even close. They claim it is becuase the sleeves are made from a different material then the dress. The printed description describes a beaded ruffle -- no where to be found on the dress. I am fully aware that the color of dress I received may not exactly match the color displayed on my monitor at the time of purchase; however, that is not the case! The dress is the color I order, the SLEEVES... (read more)
Jenjenhouse's Response to PennyPK's Review
Written on: 28/03/2013
Dear PennyPK,
Thanks for shopping from JenJenHouse.com and sharing your shopping experience with us!
We are so sorry to hear what has happened to you. Just as what we have stated in the previous emails, since the sleeves and the main dress part is made of different fabrics, then colour difference will be unavoidable. Also, we highly suggest you refer to our colour chart and then you can find that one colour will look quite different in different fabric. Here I have also attach our colour chart for your reference. http://www.jenjenhouse.com/about/help.php?act=pop&type=color&cat_id=18
Anyway, we do care our customers and would you please kindly tell us your order number which begins with JE? We would like to work out a better solution for you through our effort.
So look forward to hearing from you soon.
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Pennypk's reply to Jenjenhouse's Comment
Written on: 29/03/2013
The order number is JE0128455181. I am aware of the color chart and do not have a problem with the color of the dress, or even the sleeves for that matter -- BUT THEY DON'T MATCH! I understand that if the dress is made of different materials there is a chance of a slight color difference. That is not the case in this situation. The sleeves of this dress are a million times different that the actual color of the dress. Ironically, however, the sleeves match perfectly with the underlining of the dress -- and that is a different material! I am requesting a full refund on this purchase and will be happy to return the dress at your expense.
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Jenjenhouse's reply to Pennypk's Comment
Written on: 02/04/2013
Thanks very much for your response.
We will reply to you through email. So please kindly check your mail box and then give us a timely reply.
Thanks again for your time.
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★☆☆☆☆
“DON'T SHOP HERE!!!!!!!!!”
Written on: 27/03/2013
Their sizing chart is at least 2 sizes off their actual dresses!! When I contacted them to tell them.... They said " sorry, but you can buy a new one if your unhappy". I have never been treated so poorly by a company before. I don't understand how they are still in business! (read more)
Jenjenhouse's Comment
Written on: 27/03/2013
Dear customer,
Thanks for shopping from JenJenHouse.com and sharing your shopping experience with us!
We are sorry to hear that the dresses from us do not fit well. Anyway, one of our After Sale Member has taken over your case and we believe she will work out a top solution for you. So please kindly check your mail box and then give us a timely reply.
So sorry again for this inconvenience caused this time. Look forward to hearing from you soon.
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★☆☆☆☆
“Extreme Poor Service”
Written on: 24/03/2013 by Brandyemilie (1 review written)
I ordered a couple of dresses and a necklace from JenJenHouse on 21/02/13. I was impressed to be asked to provide the date by which I wanted to receive my order, the 15th of March in my case. When my order failed to turn up on that day, I promptly emailed them asking an explanation. I got a reply casually informing that my order was delayed due to the peak season and was offered 10%! What peak season? This was not mentioned when I placed the order. As a result of this unexpected delay, I... (read more)
Jenjenhouse's Response to Brandyemilie's Review
Written on: 25/03/2013
Dear Brandyemilie,
Thanks for shopping from JenJenHouse.com and sharing your shopping experience with us!
We do apologize for this inconvenience caused this time. We have got your order number and find that your order has been finished and we will arrange the shipment for you upon your confirmation.
Our order processing department will take over your case and they will send you an email regarding your order. Please kindly check it and then give us a timely reply.
Sorry again for this inconvenience caused. Look forward to hearing from you soon.
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Brandyemilie's reply to Jenjenhouse's Comment
Written on: 25/03/2013
Had a message this morning saying that the order has already been sent and you were offering 30% compensation. Now it turns out that this was not the case. Can you arrange a refund to my card as soon as possible as i am not sure anymore about what to make of all the conflicting information you are feeding me with. Please confirm by return. Thank you.
Edith
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Jenjenhouse's reply to Brandyemilie's Comment
Written on: 27/03/2013
Dear Brandyemilie,
We have checked our system and found that your order has not been shipped out. We are just waiting for your confirmaiton.
So please kindly check your email box and then give a timely response to our Order Processing Department.
Thanks again for this inconvenience caused. Look forward to hearing from you soon.
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Brandyemilie's reply to Jenjenhouse's Comment
Written on: 27/03/2013
This reply does not make sense to me. I placed an order, gave you enough, more than what you recommended to receive my order. You failed to deliver my order without notifying me that you could not keep to the deadline. I have been asking for a refund because receiving this order will no longer be of use to me. Your response seem to oblige me to keep the order for another event? What other event?
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Brandyemilie's reply to Jenjenhouse's Comment
Written on: 27/03/2013
Would you please let me know when can expect my refund again?
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Jenjenhouse's reply to Brandyemilie's Comment
Written on: 29/03/2013
Dear Brandyemilie,
We do apologize for this inconvenience caused to you. Actually, we have now applied the refund to you. Usually it will take 5-8 business days for the refund to be back to your account. So please kindly remember to check your account in the due time.
Please kindly accept our sincere apology again. And if possible, we sincerely hope you can revisit our website in the future.
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★★★★★
“Fantastic / Amazing!”
Written on: 24/03/2013
I got my dress at the date I asked. It was perfect! I got so many compliments on it...made my night! (read more)
★★★★☆
“graduation dress”
Written on: 24/03/2013
After going through the local shops (shocking expensive and limited choice), looking at second hand options(even more shockingly expensive and limited choice) we finally decided to look at ordering a dress from JenJen House. There we succeeded for a reasonable price, to buy a beautiful dress which fitted well and looked stunning. The service was excellent- within 3 weeks the dress was delivered at the door. The shoulder strap was glittery (beautiful) and a bit scratchy (uncomfortable)so I... (read more)
★★★★★
“All good”
Written on: 24/03/2013
I ordered a dress for my daughter's year 12 school ball and have no complaints at all. We used the custom design which was well worth the money as it was a perfect fit. She is also very tall so I was concerned that the dress may have been too short once she got her high heels on but this was not the case. It arrived much more quickly than I expected and in perfect condition. While it was a simple design, that is no beading or anything the dress looked as it did in the picture. Even with... (read more)
★★★★★
“She loved it!!”
Written on: 24/03/2013
I made a wedding gown purchase and actually a wedding gift to my younger sister... she will be using it this march.. when she received it... OMG! she really loved it...the design is Chic, simple and its really beautiful.. Quality is great... shipping is fast... the only problem i had was...the box is small.. hoping they can change box to bigger ones for safe keeping purposes.... Love this site!! (read more)
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Showing 21 - 30 of 282 Reviews
★★★★★
“Totally perfect”
Written on: 24/03/2013
My tomboy daughter refused to go shopping to find a dress for her cousin's wedding. We looked at a few sites online and she liked a few dresses on the jenjenhouse.com site. Once she found the dress she wanted, we had it custom made. That small investment was absolutely worthwhile. The dress fit perfectly and my tomboy was transformed into a gorgeous young woman. She got many compliments and next time we need a dress, I know exactly where to start. (read more)
★★★★★
“I Loved My Dress I ordered with JenJen House”
Written on: 24/03/2013
I ordered my dress from JenJen House last Sept. for my Marine Corps Ball in Nov. Not only did I get my dress in time is was amazing. It fit perfectly and Looked just like I ordered. I will be using them again this year for my dress for the ball. Thank You JenJen House! (read more)
★★★★☆
“bridesmaid dresses”
Written on: 24/03/2013
excellent service and excellent quality items - very good value for money - only down point was having to pay more postage on arrival of items - but overall well worth it - will use again at some point for definite (read more)
★★★★☆
“wedding made easy”
Written on: 24/03/2013
dress was really great in detail and made my day special . although i had to have a slight alterations to the dress to fit properly even though i put my exact measurments in the dress was still slightly oversized . (read more)
★★★☆☆
“I paid Fedex and Jen Jen sent via post and late”
Written on: 24/03/2013
I have ordered 2 prom dresses from Jen Jen as a gift to my sister and niece. They loved the dresses including quality and size which I paid extra to have their measure fitted. On the second dress delivery, I paid to ship express to Brazil and to be there on the 28/01. Jen Jen wrote to me to say that they were running a bit late and asking me if I still wanted them to send the dress and that if so they would send the dress EMS. I replied to their email saying that I wanted the dress but... (read more)
Jenjenhouse's Comment
Written on: 25/03/2013
Dear customer,
Thanks for shopping from JenJenHouse.com and sharing your shopping experience with us.
We are sorry to hear this. Actually, since you are in Brazil, your order can only be shipped to you via EMS. So this is why we arrange your package through EMS. We are sorry for this inconveneince caused this time. And we will surely inform our customers from Brazil of this information in advance. We do beg for your understanding.
Anyway, thanks again for your order. Please kindly feel free to contact us for anything else we can help.
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★★★★★
“What an AWESOME EXPERIENCE!”
Written on: 24/03/2013
I ordered two formal dresses for my second wedding. One was for myself, and one was for my daughter. We special ordered the dresses to our measurements. The process could not have gone smoother! GREAT QUALITY! DEPENDABLE DELIVERY! VERY AFFORDABLE! I HIGHLY RECOMMEND JENJEN HOUSE! (read more)
★★★★★
“Good quality”
Written on: 24/03/2013
Everything I've ordered thus far has been in great condition, most of the time exceeding my expectations. My wedding dress turned out perfectly as well as all the accessories I ordered on top of it. I appreciate the service they provide and the quality of their products for such a low price is great! I've already recommended this place to friends who are getting married soon. (read more)
★★★★★
“Quality is good, size is right, i saw the dress for...”
Written on: 23/03/2013
Quality is good, size is right, i saw the dress for the first time in a shopping mall but is very expensive, then I started to look for it online. Huge surprise, at JenJenhouse there it is. Will go shopping here again, like it very much. (read more)
★★★★☆
“Awesome! Have already recommended to friends!”
Written on: 22/03/2013 by HappyManda86 (1 review written)
I ordered my dress to wear to my partners work function. He's in the military, so its a big deal and everyone gets really dressed up for it. The dress arrived very promptly to my residence in Australia. I was really impressed with it, it was beautiful! I was definitley one of the best dressed for the night, i felt like a princess! The only thing i could comment on is the stitching on some of the rouching details, by the end of the night it had come un-stitched. Easily fixed but perhaps... (read more)
★★☆☆☆
“Poor customer service”
Written on: 21/03/2013 by PenPen7
I also fell in love with a dress online but what you get in person not as happy with . I tried mine own the same day & contacted them & was dissatisfied with customer service ...they want pics showing how the dress doesn't fit !!! You can't return dresses with tags on in 7 days like they mislead you too !!!! Read the fine print ... You bought it your stuck with it !!!! They offered me 10% off my next dress purchase ... Why in the world would I purchase something else ???? Be wary of this... (read more)
Jenjenhouse's Response to PenPen7's Review
Written on: 21/03/2013
Dear PenPen7,
Thanks for shopping from JenJenHouse.com and sharing your shopping experience with us!
We are so sorry to hear that the dress does not fit you well. Actually, in JenJenHouse.com, our dressmakers will make each dress strictly according to the measurements provided, including both standard and custom size ones.
According to our return policy, if we do make your dress in a correct manner, then return request will not be allowed since our dresses are all made to orders. To help have more information of your dress, would you please kindly tell us your order number which begins with JE? Then we would like to work out a top solution for you.
Thanks again for your time. Look forward to hearing from you soon.
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Showing 31 - 40 of 282 Reviews
★★☆☆☆
“This place...I paid for 6 day shipping and it took 2...”
Written on: 15/03/2013
This place...I paid for 6 day shipping and it took 2 weeks. The dress was not made right or well. It was rather ugly, the beading was falling off and the zipper just didn't work from day one. I emailed them about returning it and they do NOT get back to you within 24 hours like they promised. I wasted a lot of money on this dress and will be furious if I do not receive a refund for this faulty eyesore. So far I am finding their customer service annoying and that they seem to be very... (read more)
Jenjenhouse's Comment
Written on: 20/03/2013
Dear customer,
Thanks for shopping from JenJenHouse.com and sharing your shopping experience with us!
We are sorry to hear that you are so disappointed with our dress. We do try to get back to our customer within 24 hours. But during some peak season, it is really hard for us to make it possible. We sincerely hope you can understand this.
For the detailed defective part of your dress, we are so suprising at it since we always spare no effort to make each dress with high quality and delicate workmanship. If possible, we highly suggest you tell us your order number which begins with JE and then we would like to take over your case and work out a top solution for you.
Thanks again for your time. Look forward to hearing from you soon.
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★★★★☆
“3 beautiful bridesmaids dresses ”
Written on: 15/03/2013
I bought 3 dresses for my bridesmaids and was very aprehensive as i.ve never before bought anything as important without first seeing them. When they arrived I was disappointed in having to pay a further £90 in vat and custom charges but on seeing the dresses it was still a bargain.Perfect fit (read more)
★☆☆☆☆
“Be aware of JENJENHOUSE”
Written on: 13/03/2013
You can't return your dresses just for a wrong size. Their sizes aren't accurate, so you HAVE TO HAVE IT ALTERED. Um I didn't ask to be told to spend more money on alterations. When you go to order, it doesn't say A THING about "non-returnable or non-refundable." You find this out after the fact. Don't like it? Too bad. Doesn't fit? too bad. "We don't have a warehouse." Is what I was told. If the dress just isn't something you want, with nothing wrong with it, you don't get your money back.... (read more)
Jenjenhouse's Comment
Written on: 14/03/2013
Dear customer,
Thanks for shopping from JenJenHouse.com and sharing your shopping experience with us.
We are sorry to hear that the dress from us does not fit you well. As you know, size chart differs from countries. To make things more convenient for our customers, we have made our own size chart. So it is differnt from the American size you may use usually. We have stated this point in our size chart part. Hope you can have a recheck.
Now we are wondering whether you have ordered a standard size dress or a custom size one. Would you please kindly tell us your order number which begins with JE and then we would like to look into your case again.
Look forward to hearing from you soon. Thanks for your time.
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★★★★☆
“wedding dresses from JenJEN House is very a way...”
Written on: 12/03/2013
The wedding dresses are reasonably cheap and beautiful, with a good number to choose from depending on the bride's choice. They arrive on time and are brought to your door step by DHL which is a very good arrangement. I will definately recommend JenJen to any one out there having a wedding or buying a wedding dress for a family member. The wedding dresses I ordered arrived very much on time. Try them and you will be really happy. muyembe (read more)
★★★★★
“Perfect fit grad dress”
Written on: 10/03/2013
I was very skeptical when my daughter wanted to order a dress from an overseas company, but I took the chance. We paid the extra $25 to send in her measurements for a custom fit. The dress arrived in less than 3 weeks and is absolutely beautiful. It is very well sewn and fits like a glove. If we bought a dress in our city, it would cost a least double and would have to be hemmed. Also, she knows her dress is unique because it is not "off the rack." I would highly recommend orerding from... (read more)
★★★★☆
“JenJen wedding dresses are great”
Written on: 10/03/2013 by tdhliwayo (1 review written)
The Wedding dress was very beautiful just the exact size we wanted ,the quality is also very top range and so many people are asking us where we got this. The one thing that we didn't like was the time taken by the shipping company DHL ,we had to rush and make arrangements to get the shipment from the airport here in Zimbabwe as it was going to take several days to be delivered to us otherwise we would have missed it.I would have appreciated knowing exactly the time period of my shipment... (read more)
★★★★★
“FANTASTIC - BETTER THAN EXPECTED”
Written on: 07/03/2013 by RUTHMAC (1 review written)
WE ORDERED A DRESS AND IT ARRIVED IN LESS THAN 10 DAYS AND IT FITTED PERFECTLY. WE DID DO THE CUSTOM FIT. SINCE THIS WE HAVE ALSO RECOMMENDED JENJEN HOUSE TO A FRIEND AND THEY HAD A GOOD EXPERIENCE TOO. ALL COMMUNICATION WAS DONE BY EMAIL AND WAS PROMPT AND INFORMATIVE. WE ENJOYED BEING ABLE TO TRACK THE DRESS ON ITS WAY HERE. INITIALLY I WAS WORRIED ABOUT NOT BEING ABLE TO TRY IT ON BEFORE BUYING. HOWEVER THIS WAS NOT A PROBLEM, IT FITTED PERFECTLY AND LOOKED GREAT. WE CHOOSE THIS... (read more)
Candygirl5506's Response to RUTHMAC's Review
Written on: 07/03/2013
how could you write this review on 7/03/2013 when as of today its only march, 7, 2013
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★★★★★
“so beautiful!”
Written on: 05/03/2013 by suggaplum (1 review written)
The dresses were so perfect and I'm very happy I could dress all my bridesmaids with a beautiful look they all loved. I thought the dresses complimented my own the way it was ruffled just like mine. I also had very little alterations done and one of my girls were pregnant. It was a great fit for them all and I would buy from your company again the next time I'm looking for a dress. (read more)
★☆☆☆☆
“You don't save any money!”
Written on: 04/03/2013
I bought two dresses from JenJen House for my Bridesmaids. One was lovely, but the other had bizarre coloured beads all over the neck that did not resemble the picture online. Garish beading seems to be a common complaint with JenJen House after checking more reviews. They do not accept returns but agreed to a 30% discount off another dress. This recently arrived in the country but is being held at Customs awaiting a huge payment, nearly half the value of the dress again. Their response was... (read more)
Jenjenhouse's Comment
Written on: 05/03/2013
Dear customer,
Thanks for shopping from JenJenHouse.com and sharing your shopping experience with us.
We are sorry to hear that you have been charged of customs fee. We would like to clarify that this fee is really charged by your local country, instead of our company. And since customs policy differs from countries, it is quite difficult for us to forecast whether your package will be charged during the process of delivery. We sincerely hope we can win your understanding.
Meanwhile, for the beads, our dressmakers will apply different kind of beads considering different styles of dresses. Anyway, to help us view the problems more detailedly, would you please kindly advise us the order number which begins with JE? As the After Sale Team, we are more than willing to work out a top solution for you.
Thanks in advance for your time. Look forward to hearing from you soon.
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★★★★★
“More than I expected! ”
Written on: 01/03/2013 by Ambie58
My husband and I renewed our vows for our 10 year wedding anniversary. I pulled my original dress out (that I never preserved) and it was a mess! I was told it would be at least $150 to get it cleaned. So, I decided to look online for a "cheap" dress. I was so excited when I found JenJen House! Beautiful dresses & GREAT prices! They also have the option to add your exact measurements to your order which saved me from needing any alterations. When the dress came (which only took a few weeks... (read more)
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Showing 41 - 50 of 282 Reviews
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Jenjenhouse's Comment
Written on: 17/05/2013
Dear customer,
Thanks for shopping from JenJenHouse.com and sharing your shopping experience with us.
We do apologize for any possible inconvenience caused. Fortunately, your case has been closed all right through our effort. We sincerely hope now you feel much better for the solution we work out for you. And it will be our great honour if you could revisit our website in the future.
Thanks again for your time.