JenJen House Reviews - www.jenjenhouse.com

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★★★☆☆
3.1 / 5
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Latest Reviews

★☆☆☆☆

“NO returns ”

Written on: 24/08/2014 by Dontbuyfromjjs (1 review written)

Sent a dress which does not look like the dress on the website. Enquired about returning it and was told I can not return the dress because I don't like it- even though it is different then the one on the website. Also tried telling me that multiple dress makers slaved for days to make the dress for me- even though it was shipped on the same day I ordered it. The dress is poor quality and horrible- I can't wear it. Really bad customer service from JJs… Read Full Review

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Jenjenhouse's Response to Dontbuyfromjjs's Review

Written on: 25/08/2014

Dear customer,

Thank you for sharing your shopping experience with us and we apologize that we didn’t meet our shopping expectations. Would you please send us your order number and request to us with the subject "Sitejabber Review"? Our related department will contact you there and solve your problem as soon as possible.

Thanks,

JJ’sHouse service team:)

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★★★★★

“amazing item and service”

Written on: 04/07/2014 by miss_whiplash (1 review written)

I purchased a dress for an upcoming wedding. I did not buy a suze I went for the custom fit. I cannot praise the enough. The dress was perfect, better than the picture. I contacted the live chat with my questions and the response time was just a couple of hours. The site was easy to navigate, which is a bonus. The picture are beautiful along with the customer reviews. My dress arrived in the time that they said it would. I already knew of the custom fee as I had done my research before… Read Full Review

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★☆☆☆☆

“Do not ever bu from them”

Written on: 02/06/2014 by kerlosamir (1 review written)

6/2/14 A deceiving company do not order from them. I ordered a wedding dress, and paid the full amount of the cost of the dress + size customization + shipping. When the delivery man came to give me the package, he gave me a $50 invoice has to be paid in order to give me the dress. I asked him what this $50 for, he told me this is a custom fee and I have to pay this amount otherwise the dress will be sent back to the seller. I went on jenjenhouse's website, and found no customer service… Read Full Review

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Jenjenhouse's Response to kerlosamir's Review

Written on: 06/06/2014

Dear customer,

We deeply sorry to hear your disappointment. It is our goal to make every customer feel welcomed. We value every one of our customers and strive to provide high quality products and services that will satisfy all. We are truly sorry if we did not succeed. Would you please let us know your order number so that we could check for you and give you a satisfactory solution?

Thank you for your kind understanding.

JenJenHouse service team.

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★★★★★

“Good quality, fast shipping!”

Written on: 17/05/2014 by BiancaHarper (1 review written)

I ordered my prom dress on this site, paid for fast shipping and it did arrive very quickly. It looks very well made, and is quite heavy (that's a good thing!). I sent them my measurements and the dress fits me perfectly! They contacted me as soon as I made the order and were very polite. It looks pretty much the same like in the picture. It came in a bag that was put into a box (a box with flower drawings!haha). Naturally, it was slightly wrinkly, but I expected it to be (not noticable much at… Read Full Review

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★★★★★

“Just like the photo”

Written on: 07/03/2014 by athenamajig (1 review written)

My daughter fell in love with a dress on their site and I was VERY worried about purchasing a dress online but I took her to a tailor to get her correct measurments (glad I did that because the one's I took were wrong)and sent them in. When we got the dress we were so happy with the results. The quality was good and she got soooo many compliments. I would use them again… Read Full Review

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★★★★★

“good for the price”

Written on: 02/12/2013 by angelababywho (1 review written)

Their dress is very much like the picture. Make sure you note that this is a very good dress. I ordered it for a friend who is about 5'5" and it fell pretty high on her thighs. The sequins at the top seem a bit scratchy but no more than you might expect. The delivery was well before expected which is always a bonus especially for overseas shipping. This is not the highest quality dress but it is good for the price… Read Full Review

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★★★★★

“useful”

Written on: 28/11/2013 by Brian_Mike (2 reviews written)

great site for my wedding preparations… Read Full Review

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★★★★★

“Thanks Jenjen”

Written on: 28/11/2013 by legerbje (2 reviews written)

Dress from Jenjen is perfect to a birthday girl. It's beautiful with brilliant colors . I just see the pictures from my baby party and she looks adorable on that… Read Full Review

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Brian_Mike's Response to legerbje's Review

Written on: 28/11/2013

how much for the products?

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★★★★★

“Like the design”

Written on: 28/11/2013 by CelineTaylor (1 review written)

Oh, I like the design very much. They are very cute. When I first saw them, I fell in love with them immediately. The favor boxes are the same as the online pictures. What's more, the price is very cheap. I have bought a dress on your website before. You have never disappointed me. I really appreciate your help. Thank you very much JenJenHouse!… Read Full Review

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★☆☆☆☆

“Damaged Jewelry”

Written on: 25/11/2013 by Bonnie2462 (1 review written)

I purchased jewelry that I received damaged from JenJen House. I contacted them the same day I received the merchandise I was told that their “Quality Control” inspected all items shipped and that I needed to make a photo of the damaged items and send them the photo. I have tried on several occasions to upload the photo and due to the size restriction that they have placed on their email I am un-able to upload the photo and have explained this to them several times. I have yet to get this… Read Full Review

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Jenjenhouse's Response to Bonnie2462's Review

Written on: 27/11/2013

Dear Bonnie2462,

Thanks for shopping from JenJenHouse.com and sharing your shopping experience with us.

In fact, we have got your order number and also worked out a top solution for you. We sincerely hope that you will feel much better now through our effort.

Please kindly feel free to contact us for anything else we can help.

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★★★★★

“the skirt falls very nicely”

Written on: 21/11/2013 by framescl (1 review written)

The Pros: The material feels nice, and the skirt falls very nicely In spite of what other reviewers have said, I thought the belt was perfectly fine to wear with the dress The shade of red is nice… Read Full Review

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★★★★★

“Excellent dress!!!”

Written on: 19/11/2013 by GhohyoLae (1 review written)

Excellent dress!!! and ready to wear immediately!! I purchased the dress for my mum and she was delighted. The dress is beautiful and just look like the picture shown in the website!! would come here to buy more things in the future!!… Read Full Review

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★☆☆☆☆

“They will screw you!!!!!!!!”

Written on: 09/11/2013

I bought dress in standard size and only size is OK.Dress is very very poor quality of the material used and exposed stiching on the front of the dress.It looked nothing like the picture , for me is garbage. I wish I had read these costumer review before I order. Boguslawa… Read Full Review

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Jenjenhouse's Comment

Written on: 27/11/2013

Dear customer:

Thanks for shopping from JenJenHouse.com and sharing your shopping experience with us.

Please take our deepest apologies for all the problems you encountered.We want you to know that you are very important to us and we truly appreciate your feedback. We understand your frustration when we did not meet your expectations. Could you supply us with more details and give us another chance to serve you? Please send to feedback@jjshouse.com.We will try our best to make you feel better.

Meanwhile, please kindly tell us your order number or the email address you used to place your order. Then we will look into your case as soon as possible.

Looking forward to hearing from you soon.

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★☆☆☆☆

“Do not buy from Jen-Jen House!”

Written on: 07/11/2013

I have ordered custom-sized dresses twice from Jen-Jen House. My measurements were correct each time. The first dress was too big but it could be corrected with a local tailor. But, the second dress was unwearable: the armholes were so small that I could not get my arms all the way into the dress and therefore could not zip up the back. If I could have zipped it up, it would have been too tight anyway. It was described and pictured as knee-length but was actually four inches above the knee… Read Full Review

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Jenjenhouse's Comment

Written on: 23/12/2013

Dear customer,

I am extremely concerned to know your overwhelmingly poor impression onJJ’s House and would love to learn more about your experience. As thorough understanding of the issue is the only way to improve ourselves. We would welcome the chance to discuss your feedback. Could you email us via feedback@jjshouse.com?Thank you for taking the time to share your comments.

JJsHouse team

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★★★★☆

“Nice dress”

Written on: 12/10/2013 by farah.el (1 review written)

Living in Australia, it is not easy to find a night gown for less than $400. I thought JenJen House had nice dresses. Although I read a lot of bad reviews about it, I was willing to risk it. The dress came out just fine. And it was the color and the size I ordered. I had not checked measurements though. So it was very long. I am getting it tailored now. I think overall, I am satisfied. The dress looks nice and unique. And it is less expensive than anything in the market here. I got the dress… Read Full Review

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★☆☆☆☆

“A FUIRE A Leak”

Written on: 19/07/2013

J'ai commandé une robe sur ce site et j'ai ete tres déçue.....La qualité est tres mauvaise, et les tailles ne sont pas fiables meme avec les mesures prises elle ne convient pas....J'ai payé des frais d'envoi de 25€ et en plus on doit payer lors de la livraison un contre remboursement de 39 €......tout ça pour une robe qui ne me convient pas........JE souhaite la renvoyer j'attend toujours la reponse du service apres vente, qui quand vous remplissez un formulaire de renvoi vous… Read Full Review

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★☆☆☆☆

“Custom made dress - too short, shoddy construction.”

Written on: 17/07/2013

Dress was ordered for custom made. Too tight in the bust, at least 4" too short. Zipper stretched and ruffled along the seam. Contacted company and they offered 20% to take to a professional to have it lengthened, which is impossible. Suggested we use an iron to flatten the rippled area. The only plus was it was made and shipped within a week, but given the care in which the item was made, this turned into a negative also… Read Full Review

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★★★☆☆

“Nice dress for the price”

Written on: 06/07/2013

Heard a lot of bad reviews on this company but overall for the cost of the gowns it is a very good deal. I would say though when measuring yourself measure very tightly with the tape measure. My gown was a little big. not a lot...just a little and my local seamstress charged me $780.00 to take it in. I loved my dress and have very little to complain about seeing that all the local stores were charging anywhere from 300.00 and up for a nice gown then top it off with 60.00 plus to alter. I love… Read Full Review

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★☆☆☆☆

“Terrible Chinese Company - do not do business with them!”

Written on: 01/07/2013 by Julie4242 (1 review written)

Dealing with this company is a nightmare! The dress we received was horrible. Our only options were to keep the dress and get a 40% refund or return the dress to China and pay $60 in return shipping fees. This was the worst company I have ever done business with, and I am 54 years old. Buyer beware… Read Full Review

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★☆☆☆☆

“DISASTER, STAY AWAY ”

Written on: 17/06/2013 by itsme2012 (1 review written)

Stay away from this company or have a disaster like we did.... I ordered custom bridesmaid dresses for 5 bides maids through jen jen house. I paid extra per dress for custom sizes the long dresses were sleeveless and the girls sizes were from about a 7 to 2xl , although the dresses did arrive on time, they cut the armholes on 4 of 5 dresses, too small ( they didn't even ask for that measurement) and now I am stuck with 4 dresses that don't fit and I am out about 700.00 from this terrible… Read Full Review

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Jenjenhouse's Response to itsme2012's Review

Written on: 18/06/2013

Dear customer,

Thanks for shopping from JenJenHouse.com and sharing your shopping experience with us.

We do apologize for any possible inconvenience caused. In JenJenHouse.com, we will not ask for the armhole size since our dressmakers will make the dresses according to the proportion of all the measurements provided. And if customers have special request for armhole size, they also can tell us at the Special Instruction Column. Hope you can kindly understand this.

Anyway, we are not here just writing to shoulder off our responsibility. We do care about your case. So would you please kindly tell us your order number which begins with JE? Then we can look into your case and also try to work out a top solution for you.

Looking forward to hearing from you soon.

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Itsme2012's Response to itsme2012's Review

Written on: 02/07/2013

order number from may 5th 2013
JE7174356343

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Chip33's Response to itsme2012's Review

Written on: 19/06/2013

I know someone else who ordered a "custom dress" and hers was all wrong! It was several inches larger than what she ordered, but because it was custom they wouldn't help. I'm sorry for your trouble.

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Itsme2012's reply to Chip33's Comment

Written on: 02/07/2013

Trouble and headache it has been that is why I am posting this review
so that hopefully no one else will have to go through this nightmare
and companies like this will go away

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