Written on: 21/07/2012
Although some of you may have had alright experience with the company, considering the price, I on the other hand have had a HORRIFIC experience...
First of all, they DON'T point out that the dresses are shipped from China, they specifically had options under regions to buy dresses from your area, which you would expect, naturally, to come from your area!!! The dresses were shipped from China and I had to pay £70.
The dresses looked like they had been made with one hand whilst driving...on a rocky road!!! They were horrific and looked NOTHING like the pictures on the website.I immediately contacted JenJen and asked about how I could return them and get a refund and they said that i should keep the dresses and that they would refund half the amount to me... these dresses were not fixable... and it was not my responsibility to make the dresses!! I then had to take 30 pictures to prove the faults and then they said I had to pay for the package to be sent back, and make sure I paid for all their custom charges in China or they would not refund the money.
First of all, the Post Office clarified that it is impossible to be able to say how much they may charge and I ended up paying £90 anyway!! So I tell them they must pay me back for the customs charges and return fees, to which they replied, Yes but with coupons to use on their site!
I would NEVER use their services again, they were unprofessional and I have filed an investigation with Paypal now to look into their manner of trading and their website which misrepresents many things, including their items as the dresses were nothing like what was sent to me.
I would HIGHLY recommend you don't go anywhere NEAR this website!
Good luck! I have been disputing with them for the past month now... they treat me like I'm some kind of a joke! It's a good thing I have kept records and pictures, print screens etc of everything..."
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