JJsHouse Reviews - www.jjshouse.com

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★★★☆☆
3.1 / 5
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Latest Reviews

★☆☆☆☆

“Terrible Company”

Written on: 31/05/2014 by Susanamorales00 (1 review written)

I ordered the Empire-V-Neck-Short-Mini-Taffeta-Bridesmaid-Dress-With-Ruffle in Lavender. I received my dress on Thursday in Light Blue and the sizing is off! I contacted them to see if they can exchange or do something about the dress since the color Lavender is NOT Lavender but Blue, I was informed that since they make them upon orders I can't exchange nor return the dress! I am VERY DISAPPOINTED because now I'm stuck with this dress that I spent $103 and still need to find a dress for my… Read Full Review

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Jjshouse's Response to Susanamorales00's Review

Written on: 03/06/2014

Hi,

Thank you for sharing your shopping experience with us! We want to give you our most sincere apologies for not meeting your expectations while shopping at JJsHouse.com.

We have sent you an email to your email address. Customer satisfaction is our NO.1 priority; we hope you could give us another chance to meet your shopping expectations!

Kind regards,

JJsHouse service team

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Susanamorales00's Response to Susanamorales00's Review

Written on: 12/06/2014

I would like to apologize for the horrible review I have posted. I jumped to quick before my situation was fixed. I would like to thank Adam with his great customer service and being able to find a solution.

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★☆☆☆☆

“disappointing, just damn right nasty, sad, lose of money”

Written on: 28/05/2014 by winter9 (1 review written)

A really bad web site to shop on. this is what happen to me. I ordered goods to the amount of £76.97, include delivery cost of £14. on the day my delivery arrived. The delivery man said to me that you have to pay £14 for vat or I am taking it back. The web site never told that me about vat charges. I said to the delivery man the web site never told me about the vat charges, I said I am not paying you £14, the delivery man took my delivery back with him, he never explained anything to me… Read Full Review

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Jjshouse's Response to winter9's Review

Written on: 29/05/2014

Dear customer,

Thank you for sharing your shopping experience with us! We want to give you our most sincere apologies for not meeting your expectations while shopping at JJsHouse.com.

We have sent you an email to your email address. Customer satisfaction is our NO.1 priority; we hope you could give us another chance to meet your shopping expectations!

Kind regards,

JJsHouse service team

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★★★★★

“Bridesmaid dress”

Written on: 07/05/2014

When I first went on the website to order i read the reviews and they sounded pretty good. So, i ordered my dress. After i placed my order, i started reading more reviews which totally freaked me out. I thought "oh my goodness i'm not going to get the dress in time, or it's going to messed up or something and or i was going to have to pay more postage once it arrived". Well my dress arrived within the alotted time they had said. The dress was just the way it looked online. Love the dress… Read Full Review

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★☆☆☆☆

“Do not do business with JJsHouse. The company must...”

Written on: 23/04/2014 by Nevaeh154 (1 review written)

Do not do business with JJsHouse. The company must authorize returns and their size chat is awful. I ordered a size larger and still the dress did not fit. I was told, and I quote, It is quite common in your country to return address you did not like, but in our country it is different. I never said any such thing in fact it was the perfect mother-of-the-bride gown. I tried again to explain it did not fit despite using THEIR size chart and this time the response was, and again I quote, However… Read Full Review

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Jjshouse's Comment

Written on: 25/04/2014

Dear Becky:

We are so sorry about your problem and I will try my best to help you. Would you please tell me your order number so that I can better review your case and give you a top solution?

Hope to hear from you soon.

Best and Warm Regards.

JJshouse service team

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Jjshouse's Comment

Written on: 25/04/2014

Dear Becky:

We are so sorry about your problem and I will try my best to help you. Would you please tell me your order number so that I can better review your case and give you a top solution?

Hope to hear from you soon.

Best and Warm Regards.

JJshouse service team

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★★★☆☆

“Beautiful dress but bad service”

Written on: 14/03/2014 by Goodman25 (1 review written)

The dress was custom fit and it actually fit me perfectly. The dress itself was also beautiful! However, the service was not very good. I emailed them several times about the status of my order and asked several questions, but every single email went unanswered. The status of the dress was always at "processing" but the dress still came to my door. It was certainly good that I happened to be home.because the delivery was COD. The website does mention the customs fee but it was well hidden in… Read Full Review

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Jjshouse's Comment

Written on: 15/03/2014

Thank you for sharing your experience with us.

Our goal here is to exceed our customer’s expectations during each shopping. We regret to hear that we did not meet your expectations in terms of our customer services and extend our sincere apologies. Normally speaking, we will rely each of our customer's email . We would greatly appreciate if you contact us and we will look into the problems and try our best to provide the best possible solutions for you.

JJ'sHouse service team

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★★★★★

“EXCELLENT CUSTOMER SERVICE”

Written on: 19/02/2014

I WAS SO AMAZED WHEN I GOT THE DRESS IN THE MAIL IT WAS BEAUTIFUL AND LOOKED JUST LIKE THE PICTURE. MY STEP DAUGHTER LOOKED LIKE A PRINCESS THANK YOU JJ'S HOUSE. I WILL USE YOU ON EVERY WEDDING FROM HERE ON OUT. EVERYTIME I HAD A QUESTION I SUMBIT IT AND THEY GOT RIGHT BACK TO ME WITH IN 24 HOURS OR LESS. THEY EVEN WENT ABOVE AND BEYOND TO PICK UP A PHONE AND CALL ME TO MAKE SURE MY SIZES WE'RE CORRECT… Read Full Review

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★☆☆☆☆

“Can I choose zero stars as I have zero use for this...”

Written on: 16/02/2014 by Pairs1 (1 review written)

35% return for a dress I can never wear. Although lovely, this dress does not fit and will only serve as a reminder in my closet of who not to order from... JJ's house is clearly out of touch with women and 21st century shoppers and their need to exchange or return goods. What's sadder yet is that JJ's House has lost my future business and the future business of friends and family as their products are unpredictable. It would have been more cost effective for them to offer a full return. As… Read Full Review

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Jjshouse's Response to Pairs1's Review

Written on: 17/02/2014

Dear customer:

We're sorry to hear that this incident has left you disappointed. We believe all JJ’s House customers deserve the best quality products and highest levels of service. Please do not hesitate to contact us. Our Customer Service Team will find the best solution for you.

Best Regards,
JJsHouse service team

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★★★★★

“well made dress with great fit and quality”

Written on: 02/12/2013 by spicygirl (2 reviews written)

We had searched everywhere for the "perfect dress"- and as a last resort decided to order from JJ's House. Very nervous about fit, quality etc. We were very pleased when the dress arrived. It was on-time- the exact color and fit! It is also a well made dress!!! Can't tell you how happy my friend and I were!!!… Read Full Review

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★★★★★

“The dress makes me beautiful”

Written on: 29/11/2013 by hudsonvoyage (1 review written)

I just try the beautiful dress on! I am a girl with big chest and I always worried about the fitness of the dress. JJsHouse customized me such a perfect dress. It looks great on me. I might not look as beautiful as the model, but the dress really makes me more beautiful!… Read Full Review

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★★★★★

“really loved JJS”

Written on: 28/11/2013 by legerbje (2 reviews written)

I had one shopping experience with JJshouse, really loved the dress, I received in perfect conditions, the fabric was nice and it fitted my body really well!… Read Full Review

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★★★★★

“fit perfectly and look stunning”

Written on: 28/11/2013 by littlebieber (1 review written)

I was really surprised that the dress fits for me totally:) only think that i dont like was too much spangles. it was very cheap, but also have the same quality as big brands, I can see it was well cut and sewn. I received the dress within less than 2 weeks following payment. It allows me to attend the Ball looking stunning… Read Full Review

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★★★★★

“I got so many compliments”

Written on: 26/11/2013 by hearmyheart (4 reviews written)

I wasnt sure if i would receive the dress on time for the event so i emailed customer service about the arrival date. Customer service put my dress to rush order so i received the dress way before the party, enough time to get my dress altered. I love my dress and I got so many compliments… Read Full Review

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★★★★★

“impressive dress”

Written on: 25/11/2013 by racheltop1 (4 reviews written)

Great dresses I have ever ordered here. The fitting is great, fabric is very good, well made. The color is just what I expected and the size 4 fit me well, I never I can have such a dress with great quality and low price. The most impressive was the packaging is very good… Read Full Review

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★★★★★

“soooo happy”

Written on: 21/11/2013 by romanticspi (2 reviews written)

I bought a dress for my brother wedding.. and everybody love my dress..i was soooo happy. I was a little hesitant on ordering my dress from here, but took the chance and ordered it. I had my dress in less than 10 days and it was a perfect fit… Read Full Review

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★★★★★

“Satisfied”

Written on: 21/11/2013 by Kangjun (1 review written)

The dress is true to what has been described and material and color are soft and comfortable. Price unbeatable!… Read Full Review

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★★★★★

“Perfect dress”

Written on: 19/11/2013 by Jasminejones (1 review written)

I purchased this dress for my mother who wanted an elegant black dress for special occasion that was coming up. Once we began searching for the perfect dress a friend recommended us to the JJ's House website and came upon this beautiful back laced dress among many others. My mom fell in love with this one and we immediately purchased it. Days later when the order arrived my mom fell in love with it even more. The dress looked exactly as it does on the website, and when she wore it she commented… Read Full Review

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★★★★★

“The dress exceeded all my expectations”

Written on: 19/11/2013 by bornin1990s (3 reviews written)

The dress exceeded all my expectations. I was so afraid to order but very glad I did. The craftsmanship of the dress is absolutely amazing!! The detail and the material used for the dress was none other than beautiful! The shipping time was so quick, I was shocked. I ordered the dress on a Wednesday and received it the following Tuesday. It was packaged perfectly as well to protect the beaded belt… Read Full Review

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★★★★★

“Trustworthy website”

Written on: 16/11/2013 by TinaShedivy (1 review written)

I was nervous to order a dress online, especially for a special occasion. I ordered this dress for my engagement party and let me say that it is absolutely stunning!! I ordered it in light sky blue and it is beautiful and feels very well made. It was definitely worth the money I spent on it. It also came very very quickly and when I had a question regarding my order they responded within 24 hours. So impressed with their product and level of customer service!! Will definitely be checking here… Read Full Review

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★★★★★

“super quick ”

Written on: 16/11/2013 by tabloird (3 reviews written)

Arrived super quick all the way to Australia, very happy with the purchase. A little lighter in colour than expected but I love this on and can't wait to wear it to the ball. Thank you for such prompt service which has put my mind at ease now with it arriving with plenty of time to spare… Read Full Review

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★★★★★

“Very happy”

Written on: 15/11/2013 by lengthybella (4 reviews written)

The shoes are very pretty! While my wedding isn't for a few months, I am very excited to wear them on the big day. I've worn them around the house a few times and may need a small insert in the back heel of one (the sizing was almost perfect, I just have one foot bigger than the other ha!). It really looks great with my dress. I think I would have liked the heel to be just a bit taller, but I'm sure by the end of the night, I'll be glad it's somewhat lower! Very happy!!!… Read Full Review

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