GO ELSEWHERE!

JJ's House - www.jjshouse.com
★★★★☆
4.0
75.0% of users recommend this
  • Value For Money

Guest's review of JJ's House - www.jjshouse.com

“GO ELSEWHERE!”

★☆☆☆☆

written by on 13/06/2016

I ordered a Mother of the Bride dress from JJ’s House as I live in a small town and couldn’t find anything locally. It was a STOCK dress (not custom in any way). I tried the dress on the day I received it and it did not flatter me. The color variation just did not work with my pale skin. I decided I’d return it. I couldn’t find a return lable in the box or a phone number for customer service. So I got back online and discovered a CHINA phone number. I then used the email option to communicate with them, which was tough because they are 12 hours ahead of us. They refused to give me an address to make the return. I am a single mom of 3 children on a tight budget and this dress was supposed to be special for for my daughter’s wedding and I’ve LOST $187. Now I’m not sure if I can even afford to buy a new dress and it’s devastating that this company can get away with taking people’s money through unsound business policies.

  • Value For Money

Jjshouse's Comment

Written on: 15/06/2016

Dear customer,

Thank you for sharing your shopping experience with us and we apologize that we didn't meet our shopping expectations. Would you please send us your order number and request with the subject "RC+ your order number + your concerns"? Our related department will contact you there and solve your problem as soon as possible.

Thanks,

JJsHouse service team

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Sharon_124's Comment

Written on: 08/08/2016

I am too a single mother who was just recently tricked by this company. Bought a stock midi floral dress, casual nothing special for $85, it's a little pricey to me for a simple dress, but because I just love the pattern I saw on their website I decided to go ahead and order hoping to receive a good quality item. Upon opening the box I found that the dress was stuff in a plastic bag in a tiny box, I quickly became horrified at the POOR quality of the dress as I took it out from the plastic bag. Fabric is super thin, pretty much see through and stiff. I tried it on just to see, it was the most awkwardly uncomfortable dress I have ever tried on! It felt like I was wearing tissue paper, the dress did not flow with my body shape at all, instead it was stiff and have a weird fitting. I can't believe that jjshouse is allow to sell such garbage quality products. Their refund policy is a joke; they wanted pictures and would not honor any sort of refund because they sent what I had ordered, like really? Jjshouse sent me a piece of garbage that they charged $85 plus $21.95 shipping.

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