GownClean Reviews - www.weddingdresscleaning-gownclean.com

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★★★★★
4.5 / 5
4
75% of users recommend this
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  • Value For Money

Media Gallery for GownClean - www.weddingdresscleaning-gownclean.com

GownClean - www.weddingdresscleaning-gownclean.com

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Latest Reviews

★★★☆☆

“Very disappointed with results”

Written on: 26/06/2015 by PEGGYB84 (1 review written)

I had the dress cleaned as a surprise for my daughter. It was stained ,& dirty where it had trailed the floor, but when I read the website it boasted about how good & specialized their cleaning was. The dress was returned back & is far from being clean. When I complained I was given the option of paying another £20 to return the dress to them, with no guarantee of a better result& also no liability taken if the dress got damaged by the process. Not impressed with this… Read Full Review

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Gownclean's Response to PEGGYB84's Review

Written on: 06/07/2015

We are very sorry you feel disappointed with the final results, we do always clean dresses a second time to try to achieve the best results possible. As stated in our terms on the website it is not always possible to remove all stains from all fabrics and we have never boasted such results. The fact is that sometimes stains cannot be removed without potential damage. We would at no time risk damaging such a delicate and treasured item. As you can appreciate it is sometimes a fine line between amazing results and disappointment. The main point is that the fabric should not now deteriorate in storage and the dress is safe back in your trust. We offer FREE collection & delivery UK wide but for any returned dress there is a charge of £20 to cover the courier costs the cleaning is absolutely free of charge however we would not recommend further cleaning and never carry it our without owners risk being taken all very dirty gowns will have undergone stain removal and cleaning possibly up to three times.

Once again we are sorry you were not 100% satisfied with overall results.

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★★★★★

“Wedding dress cleaning”

Written on: 08/06/2014 by Dhillier (1 review written)

Just a quick thank you for the excellent service provided by Sally and all the staff at GownClean. Their courier picked up and returned my wedding dress as per the email and texts, my wedding dress was beautifully packaged and cleaned to my satisfaction as it was quite dirty, it was cleaned twice at no extra cost to myself, which was brilliant service. I would thoroughly recommend using GownClean who in my opinion also offers excellent value for money against other wedding dress cleaning… Read Full Review

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★★★★★

“Wedding dress cleaning GownClean”

Written on: 08/12/2012 by Jane_T (1 review written)

The wedding dress cleaning was excellent, I sent my wedding dress off not really knowing what the service would be like and I have to say that I was very happy with the results and the care and attention shown. Sally who was my contact kept me informed VIA email mainly, this was OK for me as I like email. The wedding dress came out amazingly well and the wedding dress storage box that I chose looked better in real life than on their website. I will certainly recommend GownClean wedding dress… Read Full Review

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★★★★★

“Amazing Service for wedding dress cleaning”

Written on: 19/11/2012

I just had to say a big thank you all so, so much for all your hard work put into my wedding dress which turned out to be a major project rather than a simple alteration. From start to finish you were fantastic and made me feel welcomed and relaxed throughout. I hope it was as much fun for you as it was for me. The dress was perfect as was the day and after picking it up yesterday after cleaning I was amazed!!!!!! It doesn't look like it had spent the day and night in a field at all I was… Read Full Review

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