Written on: 21/05/2012 by mojoe
This company should have been called disaster village, we ordered dresses 14 months before the date of the wedding. Upon arrival into the store we discovered they had totally messed up the order and ordered the wrong styles. After finding out we couldnt get the correct styles in we had to settle for the ones that had arrived and one of the bridesmaids had to settle for one that had been in the store and tried on by several people.
Not once throughout all of this did I lose my temper with themdespite the total upset that they had caused me.
After all the final fittings, we collected the dresses. On the day of my wedding, we opened the dresses to find that 2 out of the 3 dresses had problems with them. At the back of the dresses they were missing the fasteners that kept the dresses in place. On one of the dresses, the back was all coming undone, and the lace in the back of the dress was all uneven and not sewn properly.
My daughter had to sew one of the bridesmaids into her dress and sew individual fasteners into place in order that that they stayed into place.
I decided to call celebration village to complain, at this point I became upset. I asked for the manager, I started to explain what had happened, she turned round and told me it was my problem and that we should have checked the dresses ourselves. She said that it wasnt the problem and proceeded to put the phone down on me.
Never in my life have I received such disgusting cutomer service as to this company and this disgrace of a manager who calls herself a business woman.
I hope that they take the time to read the comments that are posted onto the site, but to be honest they probably wouldnt give a damn if they did.
Hopefully, you do read this and all I can say is that you are a disgrace to the industry you are in and need to re evaluate yourself as a business woman. You already have as a company a bad name for which I discovered to late off several people, plus you also have a bad reputation throughout the industry that you represent.
As rated by real users
"TERRIBLE!" Read More
"DO NOT SHOP HERE!!!!!" Read More
"Do not buy, will not get your ..." Read More
"DISASTER, STAY AWAY " Read More
"Uninspiring dress collection a..." Read More