Written on: 25/07/2012
Having got married in 2009 I bought a dress from Brides of Solihull. The deposit was paid at the Wedding Show in the autumn of 2008. The dress was amazing as it was Ian Stuart and I could not fault the actual product however the customer service was appauling.
Having spent a significant amount of money I was not able to pick my dress up until a few days before the actual wedding. I did not realise this was unusual until my sister got married last year. So as any bride would know this just adds to prewedding stress!
Then 2 months ago I had a water leak and it ruined my beautiful dress. Luckily I am fully insured and the company were willing to refund all the amount. Unfortunately, this does not keep my dress. However the insurance company asked me for proof of purchase and advised that shops would usually be able to do this. On contacting the shop over a month ago they stated without an exact date then they could not retrieve manually archived files. So, I went back to my mother who is suffering from illness at present,as she had paid for the dress. She found a payment after ploughing through her bank statements anf I contacted the shop again to advise. They then stated that they were in the middle of a move and could not tell me when they would be able to find the receipts. I have now left it another 10 days and they have stated they are still unable to tell me when they can look for the receipt. I have now decided to cut my losses and not pursue this meaning I will lose at least £300.
Future brides be warned, when I compare the experience I had at Brides of Solihull in comparison to my sister at Fairytales in Towcester, I would never recommend using this shop.
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