Written on: 24/09/2013
I am a bridesmaid for my friend who has chosen her dress and bridesmaid dresses from the berketex store in Edinburgh. I am not commenting on the dresses themselves but the customer service which was appalling. Firstly, when I called up to make my own appointment for the fitting it was made very difficult. I was told there was no appointments on the day I wanted to come as they were fully booked. So after discussing other possible times which proved hard as it is not taken into account that people have to work, the receptionist seemed to change her mind and said they could fit me in after all. When I arrived in the store, I was taken to the changing room where I was measured for the second time (I was originally measured 4 months previously). The dress fitter helped me with my dress and started to lace it up. Then I was met with some disappointing looks... "Have we put on some weight? This isn't going to close". Tut tut. I said ihad put on a few pounds (4 to be exact but I am still in my size 10 clothes) from my recent holiday, trying to be a bit cheery though i was quite mortified. Then the dress fitter proceeded to check my new measurements against my old. "You've gained 2 and a half inches, look" without wanting to be in denial, I can't see how that can be true if I can fit in all of my clothes, even my skinny jeans... followed by further comments such as "I think you'll be heading up Arthur's seat (As in to lose weight)" "this needs to be let out, I can move the modesty panel but that just won't do it". No positive comments what-so-ever.
To be honest, I was just appalled at such comments. I feel lucky that I don't suffer from low self esteem as if I did, I would have come out of that shop crying! I am a size 10 and yes i enjoyed myself on my holiday but that is not for the dress fitter to comment on. She should make it her job to make every woman who goes into that shop beautiful in their dresses no matter their size. Well, it's safe to say I'm not looking forward to my final fitting and am finding it difficult to look forward to wearing that dress on the day. I would not recommend this shop to anyone, particularly if you are in need of a confidence boost.
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