Written on: 18/12/2011 by CK02AYR (1 review written)
When I first starting working on the website Skycards4Europe.com, I was very excited and had some really good ideas I wanted to implement. I sent a lot of ideas through on the development plan that was sent through to the first designer I was working with Rahul Patel.
Rahul was quite slow in getting back to me and his work was very average. Every time I asked for something like for him to visit a youtube link, he would get back to me saying he couldn't open the link because he didn't have the right software and I should send him the link in a certain file type. This I found to be very frustrating, as ultimately I was spending time downloading and converting files, just so Rahul could view them.
The first website draft he sent me was disappointing, as I found the colours to be dull and not a lot jumped out at me. I didn't think my design brief was followed at all, considering I sent a lot of detail on how I would like the page to look. After 3 or 4 months working with Rahul, I lost patience, contacted WebCreationUK asking for Rahul to be changed because I had already wasted a lot of time and we didn't even have a home page.
I was then assigned Gurbir Singh and he was a big improvement. Gurbir immediately rectified some of the issues with general graphics and correct allinging of the page. We started making good progress, but I must add that Gurbir was not perfect, as sometimes he would take a long time getting back to me with updates; on one occassion, I sent something through that took a week to get a brief response without any updates being made. A week wasted.
One of the reasons I chose to work with WebCreationUK was:
You specialise in SEO
Prices are competitive
Turnaround time to complete a website
Although Gurbir's work was to a much higher level to Rahul, I would have really appreciated the work being completed sooner. I appreciate you have other customers, but I think this website could have been easily done in a few months, if instructions were followed and some hard work and effort was really put in to deliver on time.
In terms of waiting for updates, I probably spent at least 2 months just waiting for work to be carried out and nothing was that complex, so wasn't sure what was taking so long.
Gurbir did help me a great deal with a specific page and when he gave his feedback and input, I was very happy to listen to his expertise' and his work was to a high standard.
Where everything really took off was when I was asssigned to work with Anuj Garj, as he would be coding the website. From the get go Anuj was sharp and on the ball. He asked me very specific questions and seemed to have more interest than previous people I had worked with.
I appreciate I'm specific with my requests and I probably micro managed the site more than others, but Anuj was able to deal with everything and his turnaround time was mostly the next day. We had a couple of issues with some requests he believed was not in my design brief, but one call to WebCreationUK and this was all sorted out for me, which I appreciate very much, as it shows customers you keep to your end of the bargain.
Your UK office is absolutely excellent. Whoever I dealt with assisted me a great deal, and you did a great job to solve any issues or requests I had. In fact this level of customer service is what has saved you, as I spend 13 months to get the website completed from start to finish. When you think I managed to add all the content in 3 weeks, you can appreciate how frustrating this became for me, as I thought the site would be up and running in 4 or maximum 5 months realistically thinking. The content I wrote was all my own, so from nothing, I managed to write all of the content in under a month, whilst working my job and doing this on the side of that. It wasn't easy, but I believe in this, which is why I sacrificed a lot to get this done in under one month with a week to spare.
If I worked with Anuj from the start, I believe the site could have been achieved in time because Anuj is an absolute pleasure to work with.
I was disappointed to start with, then frustrated working on the site, but you managed to fix all this even though the site was delivered late and I am very happy with your services and am really looking forward to the start of a long and successful working relationship. I have other ideas for websites that you will work on, but on the one condition I work with Anuj and Anuj only from start to finish. With Anuj he can complete a site in 3-4 months.
Anuj Garj and your UK office has done an exceptional job, which is why I will be having you develop more sites for me in the near future.
This is probably one of your more lengthy reviews, but I wanted to be honest and give you my specific feedback, so maybe you can use this to troubleshoot some specifics in the future.
Keep up the great effort and help make me a lot of money from Skycards4Europe.com! ;)
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